英语听⼒教程4答案
Unit 1 Shopping and Banking Online
Part 1 Getting ready
B: drop shopping mou feet retailing
street get done third-party online
30% mails Britain gift-buying 50% net period
C: Major points Details
1. the site
2. merchant Address/phone number/call up
3. Strict safety measures
4.
Part 2 Net shopping under fire
A. delivery delivery
高一集合delivery charges
personal information 87%
returning goods 47%
order 35% dispatch 87%
money back two
B．Summary:
convenience choice obstacles complete trust
build consumers’ trust mature payment rvice
Part 3 Banking at home
A: Outline
1. C: limited opening hours
2. Online banking rvices
D: getting current information on products
F: e-mailing questions to the bank
3.A: competing for customers
4.A: having no computer at home
B: 1. It is banking through the Internet.
2. “Online banking” offers convenience which appeals to the kind of
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customer banks want to keep.
3. Banks most want to keep people who are young, well-educated, and have good incomes. Part 4 More about the topic
B: English Good Customer Service American Good
Customer Service
1. in a pleasant environment 1. human side
2. cond to none a. family/…/occasions in life
3. different customers b. a partnership
Example:
take a look at everything
alternatives 3. repeat business sales come to sales assistants 4. first contact with the customer
Part 5. Do you know …?
1. c
2. b
3. c
4. c
5. c
6. b
Unit 2 Hotel or B&B?
Part 1 Getting ready
浪漫生活
1. hot food: fried egg
2. coffee tea jam cooked
3. dinner, bed and breakfast
4. the room plus all meals
5. Value Added
Tax
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Part 2 A touch of home
Outline
1. B&B
A. bed and breakfast
B. 15000
C. advantages over big hotels
2. A. meeting different people
3. Several features of Suit Us
A. built in 1883
B. …famous guests
4. A. B&B not suitable for some people
Part 3 Renting a car
/doc/ea22cf6fa98271fe910ef935.html rmation about the customer
A family of three + camp equipment
Leaving on Fir., July 7th
Returning on Mon., July 10th
…
Best choice: a Pinto station wagon
击剑队Regular rate: $ 79.95
Special weekend rate: $ 59.95
Pick up: after 4 p. m. on Fri.
Return: by 10 a. m. on Mon.
Mileage rate: first 300 miles free, then 12 cents per mile
Other costs: Insurance $ 10
Sales tax 8%
Deposit $ 100
B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest rates
Part 4. More about the topic
A: 1. suite: a large room with a partition to parate the bedroom area from the sitting room area
2. twin room: a room with two single beds for two people
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3. Penthou: a well-furnished and luxurious suite at the top of the building
4. Lounge or sitting room: a room not ud as bedroom, where
guests may read, watch television, etc.
5. single room: a room occupied by one person
6. double room: a room with one large bed for two people
Unit 3 “Planting” Money
Part 1 Getting ready
B: 这部分没有给答案
A: Time: Thursday, April 17
Purpo: teaching children how to save money
Way of teaching: 2500 bankers making 5000 prentations
B: 1. Making savings visible and real: building up savings in a piggy bank/ opening children’s own
bank savings account.
2. Encouraging children to save as much as they can: putting 25 cents away for
every dollar the
children earn
职业倾向3. A first step toward learning to budget: giving children an allowance and
part of it going
into their own savings.
4. Making savings and investing fun: giving children play money to “invest”in stocks they can
track in local newspapers Part 3 Credit cards
A: Outline
1.The importance of credit cards
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2. Nature
A. “charge”—paying at a later date
B: “limit”
