Unit 1 Shopping and Banking Online
Part 1 Getting ready
B: drop shopping mou feet淡菜 retailing
street get done third-party online
30% mails Britain gift-buying 50% net period
C: Major points Details
1. the site
2. merchant
3. Address/phone number/call up
4. Strict safety measures
Part 2 Net shopping under fire
A. delivery delivery
delivery charges
personal information 87%
清明节休息returning goods 47%
order 35% dispatch 87%
money back two
B． Summary:
convenience choice obstacles complete trust
build consumers’ trust mature payment rvice
Part 3 Banking at home
A: Outline
1. C: limited opening hours
2. Online banking rvices
D: getting current information on products
F: e-mailing questions to the bank
3. A: competing for customers
4. A: having no computer at home
B: 1. It is banking through the Internet.
2. “Online banking” offers convenience which appeals to the kind of customer banks want to keep.
3. Banks most want to keep people who are young, well-educated, and have good incomes.
Part 4 More about the topic
B: English Good Customer Service American Good Customer Service
1. in a pleasant environment 1. human side
2. cond to none a. family/…/occasions in life
3. different customers b. a partnership
Example:
take a look at everything
炖鱼头怎么做好吃
alternatives 3. repeat business sales
come to sales assistants
第四年4. first contact with the customer
Part 5. Do you know …?
1. c 2. b 3. c 4. c 5. c 6. b
Unit 2 Hotel or B&B? Part 1 Getting ready B: | | This year | An average year | | 35% | 60% | | 45% | 20% | | 60% | 80% | | 30% | 15% | | 50% | 70% | 经络拍打 | 30% | 20% | | | |
C: hotels | prices | Other related information | | | | | ￡30/single; ￡60/double | Children under 12 | | ￡29/full board | | | ￡28/double+bath | excluded | | | |
1. hot food: fried egg 2. coffee tea jam cooked 3. dinner, bed and breakfast 4. the room plus all meals 5. Value Added Tax Part 2 A touch of home Outline 1. B&B A. bed and breakfast B. 15000 C. advantages over big hotels 2. A. meeting different people 3. Several features of Suit Us A. built in 1883 B. …famous guests 4. A. B&B not suitable for some people Part 3 Renting a car Information about the customer A family of three + camp equipment Leaving on Fir., July 7th Returning on Mon., July 10th … Best choice: a Pinto station wagon Regular rate: $ 79.95 Special weekend rate: $ 59.95 Pick up: after 4 p. m. on Fri. Return: by 10 a. m. on Mon. Mileage rate: first 300 miles free, then 12 cents per mile Other costs: Insurance $ 10 Sales tax 8% Deposit $ 100 B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest rates |
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十大哲学家Part 4. More about the topic A: 1. suite: a large room with a partition to parate the bedroom area from the sitting room area 2. twin room: a room with two single beds for two people 3. Penthou: a well-furnished and luxurious suite at the top of the building 4. Lounge or sitting room: a room not ud as bedroom, where guests may read, watch television, etc. 5. single room: a room occupied by one person 6. double room: a room with one large bed for two people B. Room type | Rack rate | Suitable for | Features | | ￡40 | Staff of all grades | | | ￡55 | Sales staff | | | ￡150 | Managerial stall | entertaining private guest; the lake | | ￡220 | | total privacy; … ; country side; … ; fully fitted kitchen | | | | |
Part 4 Do you know…? A: Names of hotels | Locations | Ranks in general category | | | | | Cernobbio, France —Italy | 2 — 3 | | | 3 — 2 | | | 4 — 8 | | 秋天的词语四字London, UK —Paris, France | | | | 8 — 4 | | | | | | |
B： 1. F 2. T 3. F 4. F 5. T |
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Unit 3 “Planting” Money
Part 1 Getting ready
B: 这部分没有给答案
C．
Tone Agree?
Sincere Doubtful Sarcastic Skeptical Surprid Emphatic Y N
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5 √ √ 狼人综合色
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Part 2 National teach children to save day
A: Time: Thursday, April 17
Purpo: teaching children how to save money
Way of teaching: 2500 bankers making 5000 prentations
B: 1. Making savings visible and real: building up savings in a piggy bank/ opening children’s own bank savings account.
2. Encouraging children to save as much as they can: putting 25 cents away for every dollar the children earn
