Banquet Hall 宴会厅 | ||||
banquet hall 宴会厅 琥珀桃仁的做法 | wedding party 婚宴 | banquet 宴会 | ||
Front Desk 前台 | ||||
Check in & check out 登记入住及离店 | ||||
receptionist 前台接待 | registration 登记 | check in 登记入住 | ||
check out 退房 | form 表格 | contract 合同 | ||
signature 签名 | passport 护照 | nationality 国籍 | ||
visa 签证 | identification 身份证 | file 档案 | ||
rervation 预定(n.) | confirmation 确认(n.) | client 客户 | ||
cancellation 取消 | complain 投诉(v.) | change the room 调房 | ||
room type 房型 | room status 房间状态 | arrange 安排 | ||
in advance 提前 | arrival 到达 | departure 离开 | ||
off ason 淡季 | peak ason 旺季 | 写菊花的诗句occupancy 开房率 | ||
brochure 册子 | conference 会议 | report 报告 | ||
Cashier English 收银英语 | ||||
room rate 房价 | tariff 价目表 | coupon 券 | ||
account 帐户 | bill 账单 | post 入账 | ||
discount 折扣 | complimentary 免费 | guarantee 担保 | ||
interest 利息 | income tax 所得税 | currency 货币 | ||
coin 硬币 | foreign exchange rvice 外币兑换处 | dollar 美元 | ||
cash 现金 | deposit 定金 | check 支票/核对 | ||
credit card 信用卡 | traveler’s cheque 旅行支票 | invoice 发票 | ||
fill in 填写 | procedure 程序 | |||
Concierge 礼宾部 | ||||
Parking lot 停车场 | ||||
taxi 出租车 | shuttle bus 班车 | driveway 车道 | ||
limousine 豪华轿车 | pillar 柱子 | flag 旗帜 | ||
banner 条幅 | poster 海报 | canopy 风雨棚 | ||
Information desk 问讯处 | ||||
bellboy 行李生 | check the baggage 寄存行李 | suitca 手提箱 | ||
briefca 公文包 | valuables 贵重品 | counter 柜台 | ||
luggage tag 行李条 | luggage trolley 行李车 | luggage room 行李房 | ||
newspaper 报纸 | newspaper bag 报纸袋 | umbrella 雨伞 | ||
revolving door 旋转门 | red carpet 红地毯 | white gloves 白手套 | ||
lift/elevator 电梯 | stairs 楼梯 | corridor 走廊 | ||
escort 陪同 | destination 目的地 | shopping center 商场/购物中心 | ||
tourism 旅游 | map 地图 | supermarket 超市 | ||
lobby 大堂 | ||||
driver 司机 | ||||
airport 机场 | kilometer 公里 | flight number 航班号 | ||
Mercedes-Benz 奔驰 | railway station 火车站 | highway 公路 | ||
single trip 单程 | round trip 往返 | pick up rvice 接机服务 | ||
train 火车 | Bus Station 汽车站 | |||
rervation 预定 | ||||
budget 预算 | target 目标 | overbook 超额预定 | ||
full name 全名 | waiting list 等候名单 | flight 航班 | ||
group 团队 | nationality 国籍 | pre-payment 预付款 | ||
rvice charge 服务费 | commission 佣金 | government tax 政府税 | ||
Service Center 服务中心 | ||||
room rvice 送餐服务 | ||||
menu 菜单 | room rvice menu 送餐菜单 | brunch 早午餐 | ||
hot water 热水 | ice water 冰水 | soft drink 软饮 | ||
lemon juice 柠檬汁 | strawberry 草莓 | grape 葡萄 | ||
mustard 芥末 | soy sauce 酱油 | sugar 糖 | ||
curry 咖喱 | bacon 咸肉 | dumpling 饺子 | ||
broccoli 西兰花 | fried noodle 炒面 | |||
operator 接线员 | ||||
turn down rvice 夜床服务 | express rvice 加快服务 | laundry 洗衣 | ||
call rate 电话收费 | wake-up call 叫醒电话 | IDD 国际直拨电话 | ||
DDD 国内直拨电话 | long distance call 长途电话 | local call 市话 | ||
free call 免费电话 | extension number 分机号码 | walkie-talkie 对讲机 | ||
Hold the line 别挂电话 | Replace the phone 挂上电话 | receiver 听筒 | ||
message 留言 | comment 评论 | maintenance 维修 | ||
repair 修理 | help 帮助 | weather forecast 天气预报 | ||
Business Center 商务中心 | ||||
stamp 邮票 | mail 邮寄 | envelop 信封 | ||
ticket rvice 票务服务 | air ticket 机票 | train ticket 火车票 | ||
copy 复印 | scan 扫描 | fax 传真 | ||
binding 装订 | document 文件 | playing card 扑克牌 | ||
computer 电脑 | keyboard 键盘 | mou 鼠标 | ||
charger 充电器 | broad band 宽带 | |||
Recreation Center 康乐中心 | ||||
swimming pool 游泳池 | swim ring 游泳圈 | swimsuit 游泳衣 | ||
swim trunks 游泳裤 | membership 会员资格 | locker 更衣柜 | ||
sauna小班手指游戏教案 桑拿浴 | Gymnasium 健身房 | treadmill 跑步机 | ||
Guest Relations Officer 客户关系主任 | tableware 餐具 | coffee spoon 咖啡勺 | ||
chopstick rack 筷架 | fruit dish 水果碟 | napkin 餐巾 | ||
banana 香蕉 | lemon 柠檬 | peach 桃子 | ||
afternoon tea 下午茶 | breakfast 早餐 | operation time 营业时间 | ||
frozen food 冷冻食品 | wine list 酒单 | cubic sugar 方糖 | ||
bookshelf 书架 | dictionary 字典 | whiteboard 白板 | ||
waiting hall 候机厅 | welcome 欢迎 | magazine 杂志 | ||
room 房间 | ||||
room type 房间类型 | ||||
presidential suite 总统套房 | deluxe room 豪华客房 | E-business room 商务客房 | ||
suite 套房 | living/sitting room 客厅 | bedroom 卧室 | ||
room status 房态 | vacant 空的 | quiet 安静 | ||
dirty 肮脏 | ||||
equipment 设备 | ||||
safety chain 门链 | Fire Escape Plan 消防疏散图 | switch 开关 | ||
adapter 插线板 | printer 打印机 | fax machine 传真机 | ||
bulb 灯泡 | lamp shade 灯罩 | stand lamp 落地灯 | ||
wall lamp 壁灯 | porch lamp 门厅灯 | table lamp 台灯 | ||
wall paper 壁纸 | ceiling 天花板 | window 窗户 | ||
curtain 窗帘 | plant 植物 | luggage rack 行李架 | ||
writing desk 写字台 | bar counter 吧台 | refrigerator 冰箱 | ||
cable 网线 | signal 信号 | screen 屏幕 | ||
television 电视 | satellite TV 卫星电视 | multifunction TV 多功能电视 | ||
remote control 遥控器 | bedside table 床头柜 | sofa 沙发 | ||
chair 椅子 | tea table 茶几 | round table 圆桌 | ||
cabinet 柜子 | alarm clock 闹钟 | match 火柴 | ||
Mini bar 迷你吧 | ||||
black tea 红茶 | green tea 绿茶 | coffee 咖啡 | ||
cream powder 奶末 | white sugar 白糖 | brown sugar 黄糖 | ||
opener 开瓶器 | ice bucket 冰桶 | water kettle 热水壶 | ||
stationery 文具 | ||||
calendar 日历 | Service Directory 服务指南 | brochure 店册 | ||
magazine 杂志 | pencil 铅笔 | ball pen 圆珠笔 | ||
jogging map 慢跑地图 | note-pad paper 便签纸 | folder 文件夹 | ||
bathroom 浴室 | ||||
commodity 日用品 | ||||
shower gel 沐浴露 | body lotion 润肤露 | shampoo 洗发水 | ||
bath salt 浴盐 | bath foam 泡泡浴露 | hair conditioner 护发素 | ||
soap 香皂 | soap holder 肥皂碟 | toothbrush 牙刷 | ||
toothpaste 牙膏 | shaver 剃须刀 | shaving cream 剃须膏 | ||
comb 梳子 | nail file 指甲锉 | wing kit 针线包 | ||
mineral water 矿泉水 | tissue paper 卫生纸 | cotton buds 棉棒 | ||
bathroom equipment 浴室设备 | ||||
ashtray 烟灰缸 | dustbin 垃圾箱 | faucet 水龙头 | ||
mirror 镜子 | scale 地秤 | clothes line 晾衣绳 | ||
washbasin 面盆 | washroom 卫生间 | toilet bowl 抽水马桶 | ||
shower room 淋浴房 | shower cap 浴帽 | shower curtain 浴帘 | ||
bath towel 浴巾 | bathtub 浴缸 | 褐色衣服图片 bath mat 防滑垫 | ||
face towel 面巾 | hand towel 手巾 | drainage 地漏 | ||
stopper 塞子 | ||||
wardrobe 衣橱 | ||||
shoe horn 鞋拔 | shoe basket 鞋篮 | clot 壁橱 | ||
laundry bag 洗衣袋 | shopping bag 购物袋 | ironing board 熨衣板 | ||
iron 熨斗 | hanger 衣架 | socks 旅行袜 | ||
bathrobe 浴袍 | laundry List 洗衣单 | blanket 毛毯 | ||
slipper 拖鞋 | torch 手电筒 | linen 布草 | ||
safety box 保险柜 | ||||
床 bed | ||||
mattress 床垫 | bed sheet 床单 | pillow ca 枕套 | ||
duvet 羽绒被 | pillow 枕头 | mattress 床垫 | ||
bed cover 被罩 | cushion 靠垫 | quilt 被子 | ||
Others 其它 | ||||
fire hydrant 消火栓 | smoke detector 烟感器 | fire alarm 火警 | ||
fire extinguisher 灭火器 | monitor 监视器 | public area 公共区域 | ||
supervisor 主管 | promote 提升(v.) | salary 薪水 | ||
first aid 急救 | expensive 昂贵的 | candle 蜡烛 | ||
mop 拖把 | sick leave 病假 | |||
Greet the Guest 迎接客人 |
Good morning (afternoon, evening), sir (madam). 早上(下午、晚上) 好，先生(夫人) 。 |
How do you do? 您好！(初次见面) |
Glad to meet you (again). 很高兴(再次)见到您。 |
G: How are you? 您好吗？ Staff: Fine, thanks. And you? 好的，谢谢。您呢？ |
Welcome to our hotel. 欢迎您到我们宾馆来. |
Deliver the Luggage 运送行李 |
Let me carry your luggage. 让我来帮您拿行李。 |
Are the your baggage? 这些是您的行李吗？ |
| 实训总结报告 Is this everything, sir？ 这是全部东西吗，先生？ |
May I take them for you? / Let me help you with your luggage. 我来帮您拿好吗？ / 让我来帮您拿行李吧。 |
You may[can] leave your luggage in the Concierge. 您可以把行李放在礼宾部。 |
Would you like to check your luggage here? 您要在这儿寄存行李吗？ |
Don’t worry, your luggage will be nt up at once. 别担心，您的行李很快就会送上去的。 |
When you check out, plea call number 6 and we’ll help you with your luggage immediately. 如果您要退房，请致电6，我们将马上帮您运送行李。 |
Do you mind if I put your luggage at here? 我把您的行李放在这里好吗？ |
Could you come down to the Bell Captain’s Desk with your luggage tag to pick up your bags? 请您拿着行李牌，来行李部取您的包好吗? |
What does this parcel contain? 这个包裹里包的是什么东西？ |
Do you mind if I put your luggage by the wardrobe？ 我把您的行李搁在衣柜旁边好吗？ |
Here is your luggage, plea check and e if it’s all right. 这是您的行李，请查看一下是不是对的。 |
I’ll nd the luggage up by another lift. 我乘另一部电梯把行李送上去。 |
Just a minute, plea. I’ll bring a trolley cart. 请稍后。我去推一辆行礼车来 |
Would you mind taking this handbag with you? 您介意自己拿着这个手提袋吗？ |
Check in 办理入住 |
Do you have a rervation，Mr./Ms. xx. XX先生/女士，请问您有预订吗？ |
May I know your departure date? 请问您的离店日期是哪天？ |
How long will you stay in our hotel? 您将在我们饭店住多久？ |
When did you make the rervation? 您什么时候预订的？ |
Plea sign at the bottom on the right hand side. 倒霉的反义词请在右下角签名。 |
I’m afraid that your room is not quite ready yet. Would you mind waiting, plea? 您要的房间恐怕还没完全准备好。您介意等一会儿吗？ |
What kind of room would you prefer? 您想要什么样的房间？ |
We offer special rates for your company, sir. For a single room, there is a 15% discount. 我们酒店为贵公司提供特价，先生。单人房可以打8.5折。 |
May I get your passport, plea? 请问可以出示您的护照吗？ |
You booked a deluxe queen bed room on smoking floor for 2 nights from 11th Nov to 13th Nov., is it all right? 您预订了一个从11月11日到13日两个房晚，吸烟的豪华大床房，对吗？ |
May I get your name card，plea? 请出示您的名片好吗？ |
Your room charge will be paid by your company while the others should be at your expen. 您的房费将由公司支付，而杂费则应由您自己付。 |
I’ll show you to your room, this way, plea. 我会领您去您的房间，这边请。 |
If you check out after 12:00 noon, there will be an extra charge added to your bill. 中午12点以后退房者另外加费。 |
Make a call 拨打电话 |
Plea dial 2 before the room number you would like to. 请在您要拨打的房号前加拨2。 |
Plea dial 9 before the telephone number you would like to. 请在您要拨打的电话号码前加拨9。 |
You can make a long distance call from your room. 您可以从您房间里打长途电话。 |
You can make an outline in the Business Center. 您可以在商务中心拨打外线。 |
Plea hold the line; I’ll put you through in a minute. 请拿好电话，马上就可以为你接通。 |
Laundry Service 洗衣服务 |
Will you plea fill in this laundry form? 请你将这张洗衣单填写一下好吗？ |
If you have any laundry，plea just leave it in the laundry bag in the wardrobe． 如果您有衣服要洗，请放在壁柜里面的洗衣袋里。 |
Plea leave your laundry in the laundry bag in the wardrobe. 请把要洗的东西放在衣柜中的洗衣袋中。 |
The hotel provides free shoe shining rvice for its guests. 酒店为住店客人提供免费擦鞋服务。 |
We’ll take it back and clean it again. 我们会重新收回再洗一遍。 |
We’ll check if your laundry has come back yet. 我们去检查一下您的衣物是否已经送还。 |
Recreation Center Service 康乐中心服务 |
Smoking is not allowed in the gym. 健身房内禁止吸烟。 |
The children can not enter the gym. 儿童不可进入健身房。 |
Shoes, underwears and make up are not allowed in the swimming pool. 禁止穿着内衣，皮鞋，或涂抹化妆品后进入游泳池。 |
The swimming pool’s constant temperature is 28素食菜谱大全℃. 游泳池的恒温是28℃ |
The swimming pool’s length is 18 meters and the width is 16 meters. 游泳池长18米，宽16米 |
Plea put on your swimming cap when you swim. 游泳时请您戴上泳帽。 |
Business Center Service 商务中心服务 |
How many copies would you like? 您需要复印多少份？ |
Can you tell me your fax number? 请您告诉我您的传真号码好吗？ |
The paper is jammed. 纸卡了。 |
It’s out of ink. 没墨了。 |
Your original is not very clear. I can’t guarantee the copy will be good. 您的原件不太清晰，我不能保证复印件的效果很好。 |
I’ll call you as soon as the machine is fixed. 机器一修好，我就跟您打电话。 |
Plea write down the country code, the area code and their number. 请写下国家代号、区号和对方的号码。 |
Plea leave your room number and we will nd the fax up to your room as soon as we get it. 请留下您的房间号码，我们一收到您的传真会立刻送到您的房间。 |
It is free for in hou guests to receive the fax. 住店客人接收传真免费。 |
We usually book the train tickets four days in advance. 我们需要提前四天订火车票。 |
We offer mail rvice in the Business Center. 商务中心提供邮寄服务。 |
Maintenance Request 报修 |
I’ll inform the Engineering Department right now. 我马上就通知工程部。 |
There’s something wrong with the toilet bowl. 抽水马桶出毛病了。 |
We'll nd someone to repair it immediately． 我们会马上派人来修的 |
The toilet bowl doesn't flush. 抽水马桶不放水了。 |
Deal with the Complaint 处理投诉 |
I will speak to our manager about it. 我会向我们经理报告这件事情。 |
If you think there is any error in your bill, we can check it for you. 如果您认为账目有错，我们可以为您核对一下。 |
I’m sorry to hear that. 很抱歉听到您这么说。 |
I’ll check it with the concerned department, would you mind waiting for a minute? 我去跟有关部门核对一下，您介意等一会儿吗？ |
I’m afraid I can’t do that. It’s against our hotel’s regulations. 我恐怕不行。这是违反我们酒店规定的。 |
Are you feeling better now? 您感觉好点了吗？ |
I do apologize for any inconvenience it may cau. 我对于此事给您造成的不便深表歉意。 |
Thanks for your advice and I will pass it to the hotel management. 感谢您的建议，我会转交给管理层。 |
Limousine Service 轿车服务 |
Shuttle bus is at the fixed time. 班车是有固定时间的。 |
It will take RMB180 for Buick Regal one way from hotel to airport. .酒店到机场别克君威单程收费180元。 |
It will take about 30 minutes from the airport to the hotel. 从机场到酒店大概需要半个小时。 |
Farewell the Guest 送别客人 |
I hope you have enjoyed your stay with us. 希望您在我们宾馆过得愉快。 (客人离店时) |
Goodbye and thank you for coming. 再见，谢谢您的光临。 |
Have a nice trip! 一路平安！ |
Wish you a pleasant journey! 祝您旅途愉快！ |
We look forward to rving you again. 我们盼望再次为您服务。 |
We look forward to having you again at our hotel. 我们盼望您再次光临。 |
We hope we’ll have another opportunity to rve you. 我们期待下次能为您效劳。 |
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