Telephone
The First Class
Objectives:
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In this unit, you will learn different expressions to:
1. make a phone call
2. leave and take a message
Section One Lead-in
Questions for discussion
1. Do you u the telephone very often?
2. What do you say first when you are making a phone call?
3. What points should you pay attention to when you leave a phone message?
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4. Do you like to leave a message on an answering machine if the person you are
calling is not in, or do you prefer to call later? Why?
Section Two Prentation聊斋画壁
I. Uful Words and Expressions
1. switchboard
2. extension
3. direct line
4. confidential
5. mobile/cell phone
6. available
7. office/home number
8. public phone
9. transfer
10. country code
11. area code
12. busy signal
13. call someone (back)
14. on the phone
15. local call
16. long distance call
17. I would like to speak to…
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Can I speak to…
Can I talk to…
18. Can I ask who is calling?
19. Can I take a message?
20. Hang/hold on!
hang up
21. I’ll put you through!
22. Sorry to keep you waiting!
II. Dialogues
1. Dialogue 1
Watch the video clip and try to answer the following questions.
(1) Is Mr. Smith in?
(2) Does Mr. Smith have a direct line?
Edward: Hello, my name is Edward Green. I would like to speak to Mr. Smith, plea?
Lady 1:Uh, I’m sorry, but he is not available.
Edward: OK, I’ll ring back. Does Mr. Smith have a direct line? Lady 1: I’m sorry, but the number is confidential.
Edward: OK, Thank you!
Lady 2: It’s very difficult to speak to Mr. Sm ith.
Edward: Y es, I know.
Answers:
(1) No, he isn’t.
(2) Y es, he does.
2. Dialogue 2
Watch the video clip and try to answer the following questions.
(1) What is the number of Phil’s mobile phone?
(2) Why is Don calling Phil?
Lady: Good morning! Are you YG Advertising?
Don: Good morning! This is Don Bradley! Can I talk to Phil Watson, plea? Lady: What company are you coming from, plea?
Don: Bibury Systems.
Lady: I’ll put you through.
Man: So, Watson’s phone,
Don: Good morning! Can I talk to Phil, plea?
Man: Can I ask who’s calling, plea?
Don: Don Bradley from Bibury Systems.
Man: Well, Mr. Bradley, I’m afraid Phil is not in the office at the moment.
Can I take a message or would you like to ring a mobile phone? Don: I’ll try his mobile. Can I have the number, plea?
Man: 080254377.
Don: Just let me check it. 080254377.
Man: That’s it!
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Don: Thanks!
Phil: Hello, Phil Watson.
Don: Hello, Phil. This is Don Bradley!
Phil: Hello, Don. Sorry to keep you waiting! How are you?
Don: I’m f ine, thanks. Can we meet? We have a new product and I want you to e it.
午夜城Answers:
(1) T he number of Phil’s mobile phone is 080254377.
(2) He wants Phil to e the new product.
III. Assignment
1. Review the two dialogues and try to retell them.
2. Remember the uful expressions.
The Second Class
Section Three Practice
I. Revision: Review some uful words and expressions.
1. office/home number
2. public phone
3. long distance call
4. local call
5. available
6. extension
7. area code
8. on the phone
9. Can I take a message?
10. Hang/hold on!
11. hang up
12. I’ll put you through!
13. Sorry to keep you waiting!
14. Can I ask who is calling?
II. Basic Patterns and Role Play
1. Opening a telephone conversation
Starter: (caller)
*Hello, this is (David) speaking.
*Hello, speaking.
*Who’s that (speaking)?
Respon:
*Hello, this is (Mary).
*Hello, (Mary) speaking.
Starter:
*Can I speaking to (David)plea?
*May I speaking to (David)?
Respon:不动产权证和房产证的区别
he is out.
he is not in.
*I’m sorry, he has just stepped out.
he is at a meeting.
he is on another phone.
2. Asking for message
Starter:
*Can I take a message for you?
*Would you like to leave a message?
Respon:
*Y es, thank you.
*Well, thank you,but I will call again later.
Starter:
*Can I leave a message?
怎样煮绿豆汤*Could you plea take a message for me?
Respon:
*Y es, of cour.
*Role Play:
Y ou call your friend Tom, but he is not in. Leave a message, telling him to call you back any time before 4:30.
3. Hanging on
*Hang on, plea.
*Coul d you hold on for a minute? I’ll get him for you.
(David), telephone.
(David), the phone is for you.
