服务中心常用英语
第一周：
1. Madam/Sir, What can I do for you？
女士、先生。我能为您做些什么？七喜电脑
2．Could you tell me his room number，plea？
请问他的房间号码是多少？
3. How to spell the guest’s name plea?
请拼出客人的名字好吗？
4. I’m very sorry. I can’t hear clearly,. Could you call it again?
对不起，因线路问题我听不清楚您说话，请重新打一次好吗？
5. I will check it for you. Just a moment plea.
我帮您查一下，请稍等。师培通
6. Hold on plea, I will connect with it right now.
请不要挂线，我马上帮您接通。
7. Thank you for your calling. Have a nice day. Goodbye.
谢谢您的来电。祝您一天愉快。再见。
Words：
Adapter 转换插头、charger 充电器、transformer 变压器、plug 插头、socket 插座、scissors 剪刀Laundry 洗衣、soap 肥皂、tissue 面巾纸、
第二周
1. I ‘m sorry. We can’t find the guest name on our hotel list.
对不起，我们在酒店的名单上找不到客人的名字。
2. Would you mind connecting the line to reception to check it?
介意我把电话转接到接待处让他们为您查一下，好吗？
3. Wait a moment, plea. l will connect/transfer it for you.
请稍等，我将为您转接。
4. Excu me for asking but is he a visitor or a hotel guest？
您能告诉我他是住客还是访客？
5. I'm afraid you dial the wrong number . here is xx hotel operator；
您打错电话了，这里是XX。
6. I'll put you through to the front desk/XXXXX.
我将帮您把电话转到前台/XXX；
Words：
Slipper 拖鞋hanger 衣架、 envelope 信封、iron and iron board 熨斗熨衣板、 bathrobe 浴袍、 shampoo 洗发水、conditioner 护发素、 toothbrush牙刷、 comb 梳子
第三周
1. How are you, sir? This is the operator. You have an outside line. May I put it through?
您好，先生。这里是总机，您有一个外线电话，介意我接入您的房间吗？
2 . ——Could you put me through to Jack He? ——I’m sorry, sir. Jack He is on holiday (isn’t on duty / isn’t in the office), I will ask him to call you back..do you want to leave a message / speak to someone el.
——请帮我接一下XXX的电话. ——对不起，先生，XXX休假（下班了/ 不在位置上），我稍后请他复电话给您。请您留下联系方式。
3. I’m sorry, sir. The line is busy now, Could you plea call back later.
对不起，先生，他的电话占线，请您稍后再拨。
4. I’m sorry, sir. Nobody is answering, Could you plea call back later or leave a message.
对不起，先生，电话无人接听，请您稍后再拨或留言。
5. I am sorry, sir, we’re not allowed to disclo our guest’s room number.
对不起，先生，我们不可以透露客人的房号。
Words：
Hair dryer 吹风机、towel 毛巾matches 火柴、Ashtray 烟缸、pillow 枕头、curtain 窗帘concierge 礼宾部、luggage 行李、newspaper 报纸
第四周
1. Yes, sir, I will call an attendant to your room right away.
是的，先生，我马上叫服务员过去。
2. Thank you for your comments(compliment, suggestions).
谢谢您给我们提的意见（赞扬、建议）。
3. Thank you for telling us about it. I’ll look into the mater right away.
谢谢您告诉我们，我马上去处理这件事情。
4. Plea don’t worry, sir (madam) I will nd someone up to your room right away.
先生（夫人），请不必担心。我马上派人到你的房间去。
5. I can’t guarantee anything, but I’ll try my best.
我不能保证，但我会尽力而为。
6. Good morning, Mr. XXX. This is *** calling from rvice center. Sorry to disturb you. I’d like to confirm you received the ice already?
早上好。XXX先生，我是服务中心的XXX，不好意思打扰您，我想和您确认下您有收到冰块吗？
Words：
Trolly 行李车、bellboy 行李员、transportation 交通Reception 接待处、confirmation 确认、payment 支付方式、cash 现金、discount 折扣、exchange 兑换
第五周
1. Would you tell me which room do you want to call to? May I transfer the call for
you?
请问您要打电话给哪个房间？需要我帮您转接吗？
2. How can I make an external call? Plea dial 9 first, and then the telephone number.
外线怎么打？请先拨9，然后拨您所要打的号码。
3. Where (which country / city) would you like to call, plea?
请问您想打到哪里（国家，城市）？
周洛>新年歌曲大全
19.There is no charge for in -hou call内线电话免费。
4. The International call is eight yuan a minute,. plus fifty percent rvice charge.
国际长途是8元一分钟，加15%服务费
Words：
图片水印怎么制作Passport 护照、bill 账单、deposit 押金、Signature 签名、suite 套房、Rervation 预订、Confirm 确认、arrange 安排、request 要求
第六周
1．Excu me．Have you any laundry？If you have any，plea just leave it in the laundry bag ．
对不起，请问有没有要洗的衣服？如果您有衣服要洗，请放在洗衣袋里。2．The laundry man is here to collect it．
洗衣房服务员来这儿收要洗的衣服了。
3. We have two kinds of laundry rvice; regular rvice, you may get your laundry
back at 6:00pm. express rvice you can get back in 4 hours. Which one do you
prefer?
我们洗衣有两种，快洗：4小时送回，普通洗衣：下午六点送回，请问您要哪一种？
4. Sure. May I confirm how many pieces of luggage do you have in total?
年年月月好的，请问您有几件行李。
5. Sure, Mr. XXX. Y our room number is XXX. Our Concierge will come up within a few minutes, plea wait for a while.
好的XXX先生，您的房号是XXX，行李员会尽快上来，请稍等一会。
6.Sure, Mr.XXX. There is a shoe basket located inside your clot, you can put your
shoes in there and leave them outside your door.
好的XXX先生，衣柜里有一个鞋框，您把鞋子放到鞋框里，在放到门外就好了。
Words：
Confidential 保密、share 分享、internet 网络Menu 菜单、charge 要价、sign 签名、Disturb 打扰、beverage 酒水、tips 小费
第七周
1. ——I want a wake up call/morning call at 8am. ——8 o’clock, no problem，sir. We will call you on time. Good night.
—
—总机，我明天要8点叫醒服务。——8点钟，没问题，我们明天会准时叫醒您的，晚安。
2. Would you like a cond wake-up call?
请问您需要第二次叫醒吗？
3. Sure, Mr. XXX. Your room number is XXX,your wake-up call time is XXX。Is there anything el I can help you?
好的XXX先生，您的房号是XXX，您的叫醒时间是XXX，还有什么可以帮到您？
脆皮鸡腿的做法4. Good morning Sir,that is your wake-up call at XXX, the weather today is XXX, The temperature is XXX, Would you like a cond wake-up call?
早上好先生，这是您XXX的叫醒，今天的天气是XXX，气温是XXX，您需要再次叫醒吗？
5. ——I am sleeping, Plea make a DND for me. ——No problem, sir. Could you tell me what period you don’t Want to be disturbed.And how about urgent or IDD calls?
——我现在要午睡，请您帮我设一个请勿打扰。——没问题，先生。能告诉我您不想被打扰的时间是哪个时间段，如果有紧急或国际长途电话又该如何通知您？Words：
national code 国家代码address 地址zip code 邮政编码area code 地区代码temperature 温度account 账户discount 折扣non-smoking 无烟electronic 电子
第八周
1. May I know how many people will share this order?
请问几位用餐？
2．How would you like the eggs to be done?
胡萝卜汁的做法请问蛋要怎么做？
3.How would you like to make the payment, sign the bill or pay cash?
请问你是要挂房账还是付现金？
4.Mr.XXX, your food will be delivered to your room within 30 minutes.
您的餐点将在30分钟之内给您送到房间。
Words：
Vegetarian 素食主义者spicy 辣的steak 牛排
Omelet 奄列salad 沙拉desrt 甜点
Red wine 红酒fruit 水果salt 盐
第九周
1．——Excu me，where is the restaurant？——We have Chine restaurant and a western－style restaurant．Which one do you prefer？
——劳驾，请问餐厅在哪儿？——我们有中餐厅和西餐厅，你愿意去哪个？
2. ——Could you tell me the opening times for breakfast? ——From 6:30am to
10:00am on weekdays, and till 10：00am on weekend.
——请问早餐什么时候开始，到几点结束？——平时早上6点半到10点，周末到10点半结束。
3. Plea go to the lobby my colleague will show you.
您到大堂后，我们的同事将会为您带路。
4. Mr. ***, I will give you a respon as soon as possible, is there anything el I can help you?
XXX先生，我们会尽快给您回复，还有什么其他可以帮到您的？
5. If you need any help, plea feel free to contact rvice center. Have a nice day!
如果您有任何需要，请致电服务中心。祝您一天愉快。
Words：
spoon 勺子knife 刀fork 叉子
cup 杯子wine opener 开瓶器plate 盘子
tray 托盘trolley 餐车tooth pick 牙签
