PART Ⅲ FOOD AND BEVERAGE
DEPARTMENT
INTRODUCTION
The Manger’s Remarks
The reputation of a hotel is made up of the degrees of comfort and rvice offered to the guests, but often one hears the words, “a very comfortable hotel but the food was poor.” More and more hoteliers come to realize that food and beverage rvice is a major factor in hotel operation. In many large hotels, it brings in more income than room rentals.
There are a number of different areas offering a variety of meals and rvices all within a hotel the restaurant, grill room, different bars, cafeteria and coffee shop as well as room rvice, lounge rvice and banqueting. The operation of a restaurant is a complex mixture of components in a total system. The food and beverage department involves many people working together as a team. So group cohesiveness is of particular significance there.
Good cooking is regarded as an art. Moreover, the food and beverage department employees, especially waiters, waitress and bartenders, can play an extremely important role in creating a pleasant atmosphere, which is one of the rvices our hotel lls. High quality rvice is dependent on the waiter, and other food and beverage department staff as well, having a love or his job and a knowledge of its working right down to the last detail. The initial contact with the customer can be a vital contribution to the success of his meal. A good waiter tries to satisfy the requirements of both the customer and the restaurant at once.
In conclusion, good knowledge and skill, a cordial smile, plenty of courtesy with sincere effort and efficiency can certainly cook up a most inviting “dish”, a “dish”which will bring into full play the motto “Reputation first, customer foremost”. That is a consummation devoutly to be wished.
Word List
reputation n.名声、声望 hotelier n.旅馆老板 major a. 较大的、较重要的 factor n. 因素、要素 rental n. 租费、房租 variety n.多样化、种类 bitch的意思grill n. （炙烤肉等用的）烤架、 炙烤的肉类食物 grill room专营炙烤肉食的饭店（或餐室） bar n. （旅馆、饭店的）酒吧间 cafeteria n. 自助餐厅 coffee shop咖啡室 complex a.合成的、综合的 mixture n. 混合、混合物 微笑的弧度component a. 组成的；n.组成部分 total a. 总的、全体的 system n.系统、体制 cohesiveness a.粘着的、相呼应的 | particular a. 特殊的；n.特点、特色 significance n.意义、重要性 moreover n. 再者、此外 bartender n. 酒吧服务员 especially ad.特别、尤其、主要 extremely ad.极其、非常 atmosphere n. 气氛 initial a. 最初的、主动的 contact n. 接触、联络 婚姻如何contribution n. 贡献，捐助 conclusion n.结论、终了 Cordial热诚的 inviting a.诱人的 motto n.座右铭、箴言 art n.艺术 foremost ad.在最前、最最重要 consummation n.完美、极致 devoutly ad.诚恳地、虔敬地 |
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Uful Expressions
to come to to bring in to be regarded as 漫长的路to play an important role in to bring sth.into full play to be dependent on right down to a contribution to 百万英语at once cook up台乌的别名 | （此处）逐渐达到…… 挣得、带来、生产出 被看作是…… 起……的重要作用 发挥、发扬、调动 依靠、有赖于 直到，乃至于 对……的贡献 （此处）同时 烹调出、制作、炮制 |
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UNIT 1
At the Bar
1-1 Shanghai Cocktail
Scene: When Mr. Bellow (B) walks into the bar, the bartender (BT) greets him.
BT: Good evening, sir.
B: Good evening.
BT: Mr.，…？
B: Henry Bellow.
BT: Ah, yes, Mr. Bellow. Are you staying at our hotel?
B: Yes, I’m in Room 908.
BT: Thank you, Mr. Bellow. Have you any thing in mind as to what to drink or may I make a few
suggestions?
B: I have had enough Gin Fizz and Bloody Mary.
But I have to idea about Chine cocktails.
BT: Would you prefer our cocktail Shanghai cocktail?
It’s a mixture of real Chine ingredients.
B: That’s good.
(The bartender makes the cocktail for Mr. Bellow and hands it to him.)
BT: Here is your Shanghai cocktail, Mr. Bellow.
B: Thank you. Oh, it tastes excellent.
BT: It’s a new cocktail of our hotel.廉政教育学习
B: How do you mix it? I’d love to try it mylf when I am back home.
BT: (He tells Bellow how to make Shanghai cocktail.)…
B: I hope I can mix it mylf. By the way, do you take credit card here of shall I pay in cash?
BT: Since you are staying at our hotel you may sign the bill.
The hotel will charge you when you leave.
B: Thank you.
BT: You are most welcome, Mr. Bellow. Goodbye.
B: Bye-bye.
1-2 Chine and Foreign Wines
Scene: The bartender (BT) is introducing the wines the bar has to Mr. Frank (F).
BT: Good evening, Mr. Frank. Bourbon on the rocks.
F: No, this time I’ll try Chine wine.
BT: Do you care for something a little stronger?
F: No. What el can you suggest?
一带一路的意义BT: What about Mao Tai, one of the most famous liquors in China? It’s good indeed , it never goes to
the head.
F: Do people here drink a lot of liquors?
BT: Some do, some don’t. Many people in the north are fond of liquors. I think it has something to do
