Call Center Retains China
鲜人参价格The Office for National Statistics(2018) found that rvices have been attributed to 80% of Britain's GDP. The rvice ctor is a significant part of Britain's financial growth. In the late 1990s,, the development of information technology and the cost of data conversion have fallen sharply. Both Asia and Europe and the United States have experienced rapid development of modern rvice industries reprented by the call centre industry.
According to an analysis by Contactbabel (2016), there are 6,175 contact centres and 77,500 agency positions in the UK, and approximately 4% of staff are employed in call centres, especially in call centres that are highly concentrated in the north of England and Scotland. More than one million people work in call centers, many of them in areas with historically high unemployment rates (UNISON 2013). This means that a loo labuor market may have some impact on human resources. On the one hand, it provides a large number of job opportunities for the UK's rvice ctor employment ctor. On the other hand, the call center's labo卡通便当ur market is gradually saturated, and the market's competitiveness has become stronger.
The UK call centres to employ between 28% and 39% of employees with a three-year university degree (Batt et al, 2007). This means that call centers value the education level of their employees and are increasingly demanding of them. However, due to the singularity of the work, the turnover rate of the call centre providing basic rvices is very high, and the organization can not maintain a stable figure of proficient employees. On another hand, the call centre's labour market is gradually saturated, and the market's competitiveness has become stronger.
Brexit makes the UK's economic development uncertain, and it will have a long-term economic impact (Institute of Government 2018). There are currently 139,145 students from Europe studying at comprehensive universities in the UK(Universities UK International 2019). Brexit may lo high-quality talents from the European Union. The key factor for call center operation is cost control. The human resources department of HR Solution should consider that after Brexit, employees with higher skills and education in the labor market may increa tension, companies need to spend more to find high-quality talent.
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London has the largest amount of call centers, but the call centers are small and clusters are located in southeast London (Bishop et al, 2003). Abundant labour market brings great competitive pressure to enterpris, and organizations need to invest more funds to compete for the best talent. HRS propos to move the call centre分级制度 back to the UK. The initial construction costs are high, such as the deployment of advanced telecommunications equipment and the lea of new office buildings. The period for recruiting and training staff is long, the investment risk is high, and it may not be recovered in a short time cost. Later system function upgrades and maintenance costs are high. A massive outflow of funds in the short term will increa the financial burden of enterpris.
The number of call centre国庆工资怎么算s has been increasing over the years to reduce the company's operating costs. Many organizations have decided to transfer all of their call centre operations overas or outsource some of their operations to overas professional rvice companies. From the perspective of transaction cost economics. Williamson (1975) suggested that companies u the most effective organizational form to reduce pr
oduction and transaction costs. The main advantages of long-term development of call centers in China are the low-cost high-skilled talent market and advanced communication technologies. In 2015, there were approximately 1,870 call centre companies in China (Statista 2019). According to Statista (2019) data, the call centre industry in China will employ about 1.2 million agents. The call centre industry has great market potential in China, and the labour market has strong demand, which provides a lot of job opportunities. Besides, compared with the British call centre, the call centre in Asia has a time difference advantage. It can provide customers with 24-hour rvice.
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Call centre激情午夜307s belong to labour-intensive and technology-intensive industries. Its system involves many aspects of integration technology such as communication technology and IT technology. At the same time, it requires a professional call centre management team and internal management of the cabling industry. 85% of global call centres will start digital transformation (IBM 2017). China has advanced communication equipment technology. With the development of 5g mobile wireless communication technology, the continuous advancement and maturity of artificial intelligence technology and huge data a
nalysis technology can quickly promote the industrial upgrade of call centres. Call centres staying in China can provide customers with better-personalized rvices, enhance the brand image of HR Solution, increa customer loyalty, and attract more customer cooperation (Latha 2007).
Resourcing Strategy
Fifteen years ago, nior managers of HR Solution (HRS) decided to outsource basic "back office" management activities to Asian operators. Outsourcing of non-core business can save costs and allow enterpris to u their limited resources to handle core business. Chine operators take on the work of the inbound call centre and are responsible for handling incoming calls and inquiries. HR Solution undertook the work of an outbound call centre, as well as sales and marketing. HRS provides rvices and support to customers through call centres, but the outsourcing of call centers leads to a notable decline in rvice utility and consumer感恩节活动方案 gratification. Due to the increa in overall wage levels in Asia, companies are unable to provide high-quality rvices to all custome
rs at a low cost. This shows that the previous resource allocation strategy could not meet the company's needs for long-term operation and development. It is necessary to formulate a new resource strategy or adjust the existing human resources plan in order to better develop the company and improve the market competitiveness of HRS.
