Chapter 10 Organizational Structure and Design
Organizational structure is defined as ___________.
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a. a t of managerial decisions and actions
b. a formal framework by which job tasks are divided, grouped, and coordinated
c. a process that is done best if it is done quickly
d. all of the above
Organizational design is bad on decisions about ____________.
a. work specialization and departmentalization
b. chain of command and span of control
c. centralization and decentralization
d. all of the above
Which statement accurately defines work specialization?
a. the degree to which tasks are divided into parate jobs
b. individual employees specialize in doing part of an activity rather than the entire activity
c. jobs are ranked relative only to their worth or value to the business
d. a and b
On what basis are jobs grouped in order to accomplish organizational goals?
a.departmentalization
b.centralization
c. formalization
d. coordination
Sales responsibilities divided into the Southwest, Midwest, southern, northern, and western regions would be an example of what type of departmentalization?
a. product
b. geographic
c. process
d. outcome
What kind of departmentalization would be in place in a government organization where different public rvice responsibilities are divided into activities for employers, children, and the disabled?
a. product
b. geographic
c. outcome
d. customer
The continuous line of authority that extends from the upper levels of management to the lowest levels of the organization is ____________.
a. authorized line of responsibility
b. unity of command
c. responsibility factor
d. chain of command
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The theory that a person should report to only one manager is called ____________.
a. authorized line of responsibility
b. unity of command
c. responsibility factor
d. chain of command
The concept that defines the number of subordinates that report to a manager and that indirectly specifies the number of levels of management in an organization is called _____________.
a. authorized line of responsibility
b. unity of command
c. responsibility factor
d. span of control
The degree to which decision making is confined at a single point in an organization is described as ____________.
a. unity of command
b. chain of command
c. span of management
d. centralization
The degree to which jobs are standardized and guided by rules and procedures is called ______________.
a. work specialization
b. centralization
c. decentralization
d. formalization
Structure is related to the size of the organization, such that larger organizations are more _____________.
a. mechanistic
b. organic
c. structurally weak
d. decentralized
谛怎么读Which of the following would likely be found in mechanistic organizations?
a. wide span of control
b. empowered employees
c. decentralized responsibility
d. standardized job specialties
Which type of environment is best suited for mechanistic organizations?
a. dynamic
b. manufacturing
c. rvice
d. stable
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Organizations that are highly flexible and adaptive are described as ______________.
李小莹a. organic
b. mechanistic
c. rational
d. intuitive
Chapter 11 Managerial Communication and Information Technology
For communication to be successful, meaning must be imparted and __________.
a. received by the other person
b. an action taken by the receiver
c. feedback established
d. understood
__________ consists of all the patterns, networks, and systems of communication within an organization.
a. The grapevine
b. Interpersonal communication
c. Organizational communication
d. Open communication
The process through which the symbols of a message are translated into a form that the receiver can understand is called _____________.
a. decoding
b. encoding
c. reinstating
d. expanding
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Disturbances that interfere with the transmission, receipt, or feedback of a message are called ___________.
a. feedback
b. feed forward
c. the channel
d. noi
__________ is the actual physical product encoded by the source.韭菜的种植方法
a. An idea
b. A message
c. A written note
d. A hand signal
__________ is the deliberate manipulation of information to make it appear more favorable to the receiver.
a. Spin
b. Encoding
c. Fabricating
d. Filtering
Information overload occurs when ____________.
a.we have too much information to work with
b.the information we’ve been given is too detailed
