Key Responsibilities / 主要职责 | |
∙ Produces food of high quality according to standard recipes 依照标准配方制作高品质食物 ∙ Assists with the preparation, prentation, decoration and storage of the following dishes: 帮助准备，演示，装饰和贮藏下列类别 o Meat dishes 肉类 o Meat marinades 腌的肉类 o Carve meats 切开的肉 o Fish and shell fish 鱼和带壳的鱼 o Sauces for fish and shell fish 鱼汁 o Garnishing techniques and methods of rvice for fish 鱼的制作方法和装饰技巧 o Buffet Food 自助餐食物 ▪ Preparation 准备 女性上环▪ Storage 贮藏 ∙ Communicates politely and display courtesy to guests and internal customers 对来宾和国内的客人客气地沟通和礼貌地展示 ∙ Provides direction to the Kitchen helpers, including Cooks, Kitchen Attendants and Stewards 给厨房助手提供指导，包括厨工，厨什和管事员 ∙ Communicates to your superior any difficulties, guest or internal customer comment and other relevant information 有关客人意见和其它相关困难时，与你的当值主管进行沟通。 ∙ Establishes and maintains effective employee working relationships 建立和维持有生气的同事工作关系 ∙ Attends and participates in daily briefings and other meetings as scheduled 按照预定出席和参与日常简报和其它会议 ∙ Attends and participates in training ssions as scheduled 按照预定出席和参与培训课程 ∙ Prepares in advance food, beverage, material and equipment needed for the rvice 提前准备服务用的食物，饮品，原料和设备 ∙ Performs related duties and special projects as assigned 完成相关职责和分派的特别任务 ∙ Implements the hotel and department regulations, policies and procedures including but not limited to: 执行酒店和部门规则，政策和程序： o Hou Rules and Regulation 公司规则和规章 o Health and Safety 健康和安全 o Grooming 仪容 o Quality 质量 o Hygiene and Cleanliness 卫生和清洁 Occupational Health and Safety Responsibilities / 职业健康及安全职责 ∙ Understand OH&S policies and procedures. Educate employee to enforce OH&S guidelines. 熟悉职业健康及安全政策及流程。指导同事以确保安全贯彻实施。 ∙ Understand property safety, first aid, fire and emergency procedures. Operate equipment safely. 熟悉财物安全、急救、火灾及紧急程序。安全使用相关设备。 ∙ Correct a hazardous situation. Report potential dangerous to related department immediately. 更正危险状况。实时向相关报门报告危险状况。 ∙ Log curity incidents and accidents in accordance with hotel requirements. 根据酒店要求，记录安全事故。 ∙ Ensure to implement all fire, health, and safety procedures per required by hotel. 确保实施酒店火灾、健康及安全流程。 | |
Key Competencies 主要能力 | 品管员 Key Tasks 主要职责 |
Taking Responsibility 承担责任 | ∙ Strive for constant improvement and take responsibility for your own performance 万圣节快乐英语 不断努力进取，对自己的工作表现负责 ∙ Adhere to InterContinental Hotel Group Corporate Code of Conduct 遵守洲际酒店集团行为规范 ∙ Adhere to Hotel Handbook and general policies and procedures引人注目的意思 遵守酒店员工手册及政策和程序的规定 ∙ Adhere to Executive Office Policies and Procedures 遵守酒店行政办公室政策与程序的规定 ∙ Report problems to Management with suggestions for resolution 将问题向管理层报告并提出解决问题的建议 |
Understanding My Job 了解业务 | ∙ Clarifies own job responsibilities and looks for opportunities that will increa skills and job knowledge 清楚自己的工作职责，寻求能够增加工作技能和职业知识的机会 ∙ Understands how their role fits with others and contributes to the success of business 了解如何将自己的工作与别人的相适应，为共同的成功作贡献 ∙ Understands the hotel’s facilities, products and rvices 了解酒店的各项设施、产品及服务 ∙ Provides information when requested and promotes hotel’s rvices, facilities and special events 在需要的情况下，提供信息，宣传酒店服务、设施以及特殊活动 ∙ Implements department procedures and policies as needed 在需要的时候，执行部门政策与程序 |
Customer Focus 关注客户 | ∙ Build and maintain good guest relationship in order to anticipate their need. 与所有内外客户建立并保持积极的关系以保证超越其需求。 ∙ Address to their needs in order to exceed their expectations 采取行动来满足这些需求并努力超越其期望。 ∙ Build a positive hotel image in every interaction with guests. 在与客户的协作过程中建立积极的酒店形象。 ∙ Adhere to hotel brand standards. 孕妇可以吃牛肉吗遵守酒店品牌标准。 ∙ Maintain high level product and rvice knowledge in facilitate guest needs. 充分了解酒店产品与服务，从而更好向宾客销售我们的服务与设施。 ∙ Assist and escort guest to locations within hotel at their request. 协助并护送客户至酒店范围内的特定地点。 ∙ Knowledge of hotel information, programs and events in order to respon to guest needs. 熟悉酒店特殊项目及活动信息，从而对客户需求做出回应。 |
Teamwork 团队合作 | ∙ Demonstrate co-operation and trust with colleagues, supervisors, teams and across departments 在同事、上司、团队及跨部门之间展示出合作与信任。 ∙ Communicate well to ensure effective shift hand-overs 进行良好的沟通从而保证有效的班次交接 ∙ Actively participate in and conduct organid meetings 积极参与并组织会议 ∙ Interact with department and hotel staff in a professional and positive manner to foster good rapport, promote team spirit and ensure effective two way communication 与部门和酒店员工以专业和积极的方式进行互动，培养良好的关系，发展 团队精神，确保有效的双向沟通 |
Adaptability 适应性 | ∙ Willing to adapt with new ideas and make changes in job as required. 善于接受新观点，根据需要在日常工作中寻求变化 ∙ Work per business need in a flexible and optimistic attitude. 以灵活与乐观的态度，按业务需要展开工作。 ∙ Accomplish 新闻播报稿件tasks as directed by Management 在管理层的指导下完成任务。 |
Developing Self 自我发展 | ∙ Develop/update skills and knowledge (internally or externally) to reflect changed technology or changed work requirements 随着科技的更新，工作需求的变化 ，不断发展与更新自己的技能与知识（内部或外部） ∙ Seek feedback on areas of shortfall 听取自己的不足之处 ∙ Maximize opportunities for lf development 最大程度增加自我发展的机会 |
Reliability 值得信任 | ∙ Ensure that your work quality meets standards required and complete tasks in a timely and thorough manner with minimum supervision 确保工作质量符合标准并在无需过多管理的情况下及时完成任务 ∙ Follow standards, policies and procedures 遵循标准、政策及程序 ∙ Meet hotel attendance and grooming standards 符合酒店出勤及仪容仪表标准 |
Cultural Awareness 文化意识 | ∙ Welcome different perspectives and listen to everyone’s ideas. 欢迎不同的观点并听取每个人的意见。 ∙ Respect all cultures and look to learn from others. 尊重各种不同的文化并愿意向他人学习。 ∙ Play an active role in the communities in which we operate. 在身处的社会团体中发挥积极作用。 |
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