AAP
Affirmative Action Plan. An annual report performed by federal contractors who have at least 50 employees and at least $50,000 in federal contracts on an annual basis. Identifies problem areas and specifies goals and good faith efforts to resolve deficiencies.
ADA
Americans with Disabilities Act. An act pasd in 1992 which provides for equal access to employment, facilities and rvices for persons with disabilities. ADR
Average daily rate. A figure reprenting the room rate charged by the hotel when all rack rates and discounted rates are averaged. AHMA
American Hotel Motel Association AMORTIZATION
The process of writing off an ast investment over the projected life of the ast or the pay-down of mortgage or loan interest. A/P
Accounts Payable.
The process by which
invoices are paid and
posted to the general
ledger. Also referred to
as P2P (Procure-to-Pay)
A/R
Accounts Receivables.
The process by which
receivables from
customers are reviewed
and tracked on a
monthly basis. Also
referred to as R2C
(Resv-to Cash)
ARI
Average Rate Index.
The ADR of the subject
hotel divided into the
comp t ADR as
reflected on the Star
Report
B4B
Best For Breakfast.
Breakfast standard
within midscale full
rvice properties
BEO
Banquet Event Order. A
document generated by
the catering sales staff
which provides details to
every hotel department
about the name of a
group, date/time of
arrival, required tup,
method of payment,
menu and
miscellaneous
requirements.
BOGO
Buy One Get One
Promotions. As an
example, buy one night
at regular prices get
cond night free
BP
Business Partner.
BSC
Business Services
Center
Shared rvices centers
located at North Point
area and New Delhi,
India that provides
广东省哪里好玩accounts payable,
expen reports etc
processing for company
and managed hotels.
BTA
Business Travel Agency.
Travel agency/consortia
working with IHG
C2R
Clo-to-Report.
General ledger
accounting process and
department responsible
for month-end general
ledger clo.
CAPS
Combined attitude and
perception survey
conducted to measure
employee satisfaction.
CCA
Capital Commitment and
Approval Form
CMH (Now HMG) Company managed hotels. Hotels owned and/or operated by InterContinental Hotels Group.
COB
Clo Of Business CQIP
Continuous Quality Improvement Process. A meeting held regularly to consider how we might improve the quality of the hotel in light of customer comments. CRO
Central rervation office. The offices rve as “hubs” for making rervations for our guests.
CTP
Contribution to Profit. GOP minus rent, interest, depreciation, insurance (ast costs) and taxes.
DMS
Document Management System. The process of the BSC with which invoices are procesd, scanned and
reviewed/approved on -line by hotel accounting and GM’s at the unit level.
DOA
Delegation of Authority. Established limits of signature and approval authorization with IHG
managed properties.
DRS
Daily Revenue System.
The process by which
hotels transmit revenue
results daily to the home
office. Reviewed against
budget and projection
and shared daily with all
property on a Daily
Flash.
EAP
Employee Assistance
Program. Program
provided free of charge
to employees who need
financial counling,
mental health
counling and other
resources. (Provided by
LifeBalance)
EBITA
Earnings before interest,
taxes, depreciation,
amortization. An
industry measure of
operating profitability.
On an IHG P&L is
obtained by adding Net
Operating Profit and
Depreciation and
Amortization.
EEO-1 Report
A report filed annually
by the Corporate office
indicating the
composition of the work
force for each facility
(hotels, res. centers, etc)
in terms of race, x,
and EEO-1 category (job
families).
E-Form
This is an HRIS form
ud for all personnel
related activity such as
job status, merit
increas, change of
address, or job
promotion.
ESPS
Employee Satisfaction
Pul Survey. Quarterly
attitude and perception
survey conducted to
measure employee
satisfaction.
Executive Committee
(EC)
The General Manager
and his/her direct
reports also know in
some hotels as an
Operating Committee
FC
Financial Controller
FFE
Furniture, Fixtures and
Equipment. Items such
as the furniture, lamps,
beds, chairs, etc. in a
guest room or meeting
room.
FLSA
Fair Labor Standards
Act. The law that
mandates minimum
wage, child labor
regulations, and
payment of overtime for
non-exempt employees.
FP&A
Financial Planning and
Analysis. Department
within America’s Finance that provides planning and analysis rvices by brand and by owner portfolio.
Franchi Hotel
A hotel owned by an individual or company, who has an agreement with a Six Continents Hotels brand to operate that hotel using that brand name and adhering to its standards.
FTE
Full Time Equalivent. The method by which labor standards are reviewed for managed hotels. Factors in regular and overtime hours for all employees of hotel divided by the number of working hours. Reflected in detail within budget and labor models of the company.
General Ledger (GL) The accounting document which itemizes and classifies the debits and credits which make up the expen numbers on the profit and loss statement.
GM
General Manager of the hotel location. GSM
Guest Services
Manager. Also known
as Front Office Manager
in some hotels
GOP
Gross Operating Profit.
Total revenue minus all
operating expens.
Before debt rvice etc.
GPI
General Product Index.
A function of the GSTS.
Compris 25% of the
overall OSI of a property.
Comprid of 15%
Outside Appearance, 5%
Lobby Attractiveness,
5% Guest Bath
Facilities, 10% Heating
and Air Conditioning,
10% Bed/Pillow Comfort,
10% TV/Radio/Remote,
12.5% Condition of
Furniture, 12.5%
Condition of
Bedspread/Drapes, 20%
Overall Physical
Condition.
GRC
Group Rooms Control
Log
Great Sign
The original “Great
Sign,” a brightly lighted,
43-foot
structure featuring 426
blinking bulbs, was
placed
at the entrance to every
Holiday Inn hotel.
GSI
Service tracking portion
of the GSTS. Equates
to 50% of the OSI.
Comprid of 10%
Service at Check In, 15%
Guest/Bathroom
Cleanliness, 15%
Responsiveness to
Needs, 10% Friendliness
of Staff, 20 %
Professional
Attitude/Appearance,
10% Service at Check
Out and 20% Overall
Service received.
GSR
Guest Service
reprentative.
GSTS
Guest Satisfaction
Tracking System. A
monthly score
comprid of cards filled
out by hotel guests with
regard to 26 different
questions.
HAZCOM
Hazard Communication.
The requirement that
business make
employees aware of
chemical hazards which
they may encounter in
performing their duties.
HIRO
Holiday Inn Rervation
Optimization. System
designed to determine
身残心不残打一字
the most competitive rate
for a customer while
maximizing room revenue.
HMA
Hotel Marketing Association. An association of hotels combining efforts on sales initiatives
HMG
Hotel Management Group. The management company
of IHG formerly known
as CMH.
HOLIDEX
Worldwide rervations system.
HOLIKARE
A process by which rooms within a property are inspected in detail quarterly by engineering staff
H/R
Human Resources Department responsible for recruiting, hiring, and employee administration. Also referred to as H2R (Hire-to-Retire)
HSA
H S A Hospitality. Provides rervations shop scores to managed IHG hotels and provides training resources for rervations departments, scripting etc. IAHI
International Association
of Holiday Inns, Inc. The
association of franchi
owners and Six
Continents Hotels. This
group recommends
rules, reviews standards,
and deals with all facets
of hotel operation.
ICQ
Internal Control
Questionnaire. A lf-
audit internal
questionnaire that hotels
u to prepare and verify
that standards of
practice are being郴读什么
脚气症状adhered to.
IHG
InterContinental Hotels
Group. Parent company
and entity owning the
brands, Holiday Inn,
Holiday Inn Express,
Staybridge Suites,
Crowne Plaza and
鼻梁横纹InterContinental Hotels
as well as Holiday Inn
Select and Holiday Inn
SunSpree Resorts
JOS
Job Opportunity System.
The job listing system
for IHG that promotes
and announces
vacancies etc.
KAD
Key Account Directors.
Staff of IHG Global
Sales who work directly
with hotels and key
accounts.
KPO’s
Key Performance
Objectives.
KRA’s
Key Responsibility
Area’s.
LIRG
Lowest Internet Rate
Guarantee. The
guarantee we make to
our customers that they
will not find a lower
published (non-Opaque)丰胸达人
rate than that prented
for a particular IHG
property. Designed to
steer business to our
brand properties vs the
competition and
penalizes hotels that
have violations. Doesn’t
apply to Opaque sites
where guest does not
e the hotel until
confirmation of booking.
LNR
Locally Negotiated Rates
Reflected on the P&L as
Corporate Negotiated
Rates and reflecting
tho accounts
contracted directly by
笔记本电脑cpuhotel sales with a local
account.
LOA
Leave of Abnce.
LTD
游戏网名大全霸气Long Term Disability.
Benefit that offers
protection against a loss
of income for an illness
or disability that goes
beyond the 26 weeks provided under the STD benefit.
MLI
Management Leadership Index.
MOD
Manager on Duty. A person assigned to overe the hotel in the abnce of or in place of he general manager. There is an MOD scheduled 24 hours a day, 7 days a week. MPI
Market Penetration Index. Occupancy index of subject hotel against occupancy of comp t hotels as reflected in Star Report
MSDS
Material Safety Data Sheet. A sheet provided by the manufacturer of each chemical ud in the hotel. The MSDS should be read before using the chemical. It contains important health hazard, flammability and reactivity information, as well as PPE and emergency procedures. NETMA
Nobody Ever Tells Me Anything. A meeting held daily to communicate the latest news on important things happening in the hotel. (term carried over
from the Bristol
properties)
NHOP
New Hotels Opening
Process
NHUSSS
Nothing Happens Until
Someone Sells
Something
NWR
Net Wholesaler Rate
OM
Operations Manager
OS&E
Operating Supplies and
Equipment.
OSI
Overall Service Index.
Comprid of 50% GSI,
25% GPI and 25% the
value received, overall
satisfaction and
recommended
questions.
OWA
Outlook Web Access.
The e-mail process
which allows the access
to e-mails via the
internet when property
rvers cannot be
accesd or are
unavailable.
PACE
Process of Asssment
& Continuous Education.
Contract that can be
ud to further
development an
employee’s knowledge
in a certain area of
interest.
PACE INDEX
From the group pace
report an index detailing
who the hotel is
performing in a given
month against prior year
same time group
bookings. Allows an
operator to review
challenge months in the
future and establish
group action plans to
recover.
PAF
Personnel Action Form.
Form ud to
authorize/initiate a
personnel action.
PAR
Per Available Room. A
method of calculating
costs by dividing the
amount of the expen
by the total number of
rooms available over a
period of time.
P-Card
Purchasing card ud
by a designee within
each corporate
department. Also called
OneCard
P2P
Procure-to-Pay.
Accounts Payable -
Process and department
responsible for payment
of invoices.
