Objective: 目的： | Guest rooms will be exceptionally clean, functional and inviting 客房保持清洁,所有设备应操作正常 |
Training Equipment: 培训设备: | 1.We Are Servicing Your Room Card 正在清洁中指示牌 |
Module 11.6 How To Inspect Clean Room 如何检查干净的客房 | |||
KEY索引 | STANDARD 标准 | PROCEDURE 程序 | PHRASES/VERBIAGE 相关用语 |
Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey Richey | Door locks and peepholes are clean, in good condition and operable; door latches shut automatically 门锁能自动关闭，猫眼干净，都能正常使用。 All doors and frames in the room are in good condition, free of wear and damage 门、门框状态完好，无破旧、无损坏。 Walls, floors and ceilings are in good repair, free of wear and damage 墙壁、地面、天花板状态完好，无破旧、无损坏。 Walls, floors and ceilings are clean, free of soil and debris 成人大学报名条件墙壁、地面、天花板干净、无污迹、无垃圾。 Window frames, glass and treatments are clean 窗框、玻璃、窗户轨道保持干净。 Window frames, glass and treatments are in good repair, free of wear and damage Lighting, wall fittings, and artwork are clean and tidy (no burned out bulbs) 窗框、玻璃、窗户轨道保养状态完好、无损坏，灯具、墙饰、艺术品干净整洁（没有烧坏）。 Lighting, wall fittings, and artwork are in good repair, free of wear and damage 灯具、墙饰、艺术品状态完好、无损坏。 Furniture and tabletop items are in good condition, free of damage and wear 家具及桌面状态完好、无损坏、无磨损。 Furniture and tabletop items are clean, free of smudges, marks and dust 家具及桌面干净、无污迹、划痕、灰尘。 The room features fresh flowers, plants or other special touches and decor items 房间要配备鲜花、植物或其他艺术装饰品。 Room temperature is easily adjusted for comfort; equipment is quiet and in good condition 房间温度便于调节、空调无噪音，状态完好。 Television and other audio/visual equipment operable properly and are convenient 电视及其他音响设备要能正常使用、方便操作。 Telephone is clean and completely functional, with basic dialing instructions conveniently provided 电话干净、功能完好、提供基本的拨号说明，所有键能正常使用。 Guest stationery includes conveniently placed memo pads and pen/pencil, plus minimum of three neat logo sheets and envelopes 客人的文具用品包括便签薄、笔、至少三个有酒店标志的信纸、信封。 Guest Services Directory and Room Service menu are in good condition, free of marks, damage and wear 客人的服务指南、送餐服务菜单都要完好、无痕迹、无破旧、无损坏。 Wastebaskets are empty, clean and in good condition, free of wear and damage 垃圾桶要清空、保证干净，状态完好，无破旧、无损坏。 Any printed brochures, door hangers, letters or other collateral is neat, tidy and does not substantially clutter tables and desks 所有的印刷小册子、印刷品、信纸、信封都要整洁摆放、不能混乱的放在桌子上。 Coffee and tea making equipment, is in good condition and convenient to operate 咖啡机和茶具功能完好、方便操作。 Coffee and tea making equipment, if provided, is clean and supplies are well stocked (to include regular and decaf coffee, and two tea types) 咖啡机和茶具，如果提供，必须是干净的，并且备品充足（包括两种咖啡：常用咖啡和低咖啡因咖啡，两种茶叶） Ice bucket and glass are clean, hygienic and in good repair 冰桶及杯具干净、卫生、状态完好。 Clot interior and shelves in good condition, free of wear and damage 衣柜内部和隔板架干净、无破旧、无损坏。 Clot interior and shelves are clean, free of smudges and dust 衣柜内部和隔板架干净、无污迹、无灰尘。 Minimum of eight non-captive hangers are provided, including some with clips, in good condition and sturdy 至少提供8个衣架包括，夹子，都是状态完好的。 Safe and all other electrical/mechanical equipment in room is clean, free of marks and dust 保险箱及其他电器干净、无划痕、无灰尘。 Safe and all other electrical/mechanical equipment in room is in good repair, free of wear and damage 保险箱及其他电器状态完好、无破旧、无损坏。 Bedcover, blankets, sheets and pillowcas are clean and hygienic 床罩、毛毯、被套、枕套干净卫生。 Bedcover, blankets, sheets and pillowcas are in good condition, colorfast and free of snags, tears and stains 床罩、毛毯、被套、枕套状态完好、无褪色、无裂痕、无破洞、无污迹。 Bed is carefully and neatly made, and prents a comfortable impression 床外观平整，给人以舒适的感觉。 Outdoor terrace, if any, is neat and clean 户外阳台整洁、干净。 Outdoor terrace, if any, is in good condition, including railings 户外阳台状态完好、包括栏杆。 Outdoor furniture is clean, free of smudges, marks and dust 户外家具干净、无污迹、无划痕、无灰尘。 Outdoor furniture is in good condition, free of damage and wear 户外家具状态完好、无破旧、无损坏。 Walls, floors and ceilings are in good repair, free of wear and damage 墙壁、地面和天花板状态完好、无破旧、无损坏。 Walls, floors and ceilings, including vents, are clean, free of soil and debris 墙壁、地面、天花板、通风口干净无污迹、无破损。 Lighting, wall fittings, and artwork are clean and tidy (no burned out bulbs) 灯具、墙饰、艺术品干净、完好（没有烧坏） Lighting, wall fittings, and artwork are in good repair, free of wear and damage 灯具、墙饰、艺术品状态完好、无破旧、无损坏。 Countertop and area, including sinks, faucets and mirrors are clean and hygienic; including any baskets, flowers or amenities placed there 洗手台区域，包括洗手盆、水龙头、镜子干净卫生，摆放在此的篮子、鲜花或其他物品也要干净卫生。 Countertop and area, including sinks, faucets and mirrors are in good repair, free of wear or damage 洗手台区域包括洗手盆、水龙头、镜子要状态完好，无破旧、无损坏。 Fixtures, including toilets, shower, bath and grouting are clean and hygieni 马桶、花洒、浴缸、沟缝干净卫生。 Fixtures, including toilets, shower, bath and grouting are in good repair, free of wear and damage 马桶、花洒、浴缸、沟缝状态完好，无破旧、无损坏。 Shower enclosure or curtains are clean, hygienic and in good condition 淋浴门、浴帘保持干净卫生、状态完好。 Wastebaskets are empty, clean and in good condition, free of wear and damage 垃圾桶被晴空，干净、状态完好，无破旧、无损坏。 Hair dryer is clean and functional, lighting is sufficient for convenient makeup and shaving, and full length mirror provided 吹风桶干净、功能完好，照明充足，提供全身镜。 Soaps, shampoo, conditioner, body lotion and any other amenities are neatly prented and conveniently placed 香皂、洗发水、沐浴液等客用品摆放整齐，方便使用。 Paper products are amply stocked and neatly prented 卫生纸备品充足，摆放整齐。 Towels are clean and in good condition, color-consistent, free of stains and tears 毛巾要干净、状态完好，无褪色、无污迹、破坏。 Water pressure is firm and steady; water temperature is consistent - no sudden hot or cold variations; taps drain effectively and quickly; door/curtain als are effective to prevent leaking on floor and counter 水压平稳、水温一致，出水通畅、快速，门/窗帘的密封条有效。 | On entering the room begins checking in a clockwi/anti clockwi direction from entrance 进入客房后按顺时针的顺序进行检查/从入口处逆时针方向进行检查 Inspect the maintenance and cleanliness of the room at the same time 同时检查客房的工程维修和清洁卫生工作 Entrance 入口 1.Press Door bell and check the volume of the bell 按门铃并检查门铃的音量是否正常 2.Press the DND sign to check the light 按“请勿打扰”标志灯，检查是否使用正常 3.Open and clo the window to check the closure 打开并关闭窗户检查是否能关闭自如 Clot 壁柜 1.Open clot’s doors and drawer to check the closure and track of the drawer 打开壁柜的门和抽屉检查开关是否能正常使用，抽屉拉动是否自如 2.Check the guest supplies in the clot are on par 同时核对壁柜内的客用品是否完整 3.There will be 6 hangers, 4 clip hangers and 2 satin hangers (suite and Villas Only) 衣架6个,带夹衣架4个, 绸缎衣架2个(仅用于别墅和套房) 4.All hanger are arrange in facing to one direction, hanging on the rob 商国所有的衣架都面朝一个方向挂在衣架杠上 5.1 Shoe horn 鞋拨1个 6.1 Coat brush 衣刷1个 7.1 Beach bag 沙滩包1个 8.The beach bag -back pack style ( suite and Villas only) 背式沙滩包（仅用于别墅和套房） 9.The beach bag will hang on hooks with Logo facing out 沙滩包挂在衣勾上，标志朝外摆放 10.1 Shoe basket 鞋篮1个 11.2 slippers 拖鞋2双 12.2 beach slippers 沙滩拖鞋2双 13.1 shoe mitt 擦鞋手套一双 14.1 shoe polish 鞋擦一个 15.The shoe polish will be place on the ba of the clot 鞋擦放置于壁柜底层 16.1 shopping bag 购物袋一个 17.2 laundry & dry clean bag with list 2个洗衣袋和洗衣单 18.Fold the laundry bag and list neatly and slot them onto the rack with logo facing out 洗衣袋整齐叠放于架子上，标志朝外 The standard t up of Writing Desk 写字台摆放标准 1.1 Service Directories contain 一本服务指南包含 2.4 letter heads 4张信纸 3.4 envelops 4个信封 4.2 post card 2张明信片 5.The Service Directories will be place at the center of the table 服务指南将放置于桌子的中间位置 6.1 Comment card 意见卡一张 7.1 MO hotel directories 文华东方酒店指南一本 8.The comment card and MO hotel directories will be place on top of the Service Directories 意见卡和文华东方酒店指南将放置于服务指南的上面 9.1MO calendar 文华东方日历一本 10.1 pot of Orchid flower 兰花一盆 11.Ashtray with Matches place on top of it 一盒火柴放置在烟灰缸上方 12.MO calendar will be place in front of rvice directories with Orchid on the left side and with ashtray on right side. 文华东方日历本将放置于服务指南前面，兰花放于左边，烟灰缸放于右边 13.Telephone 电话机 14.Note pad with 1 pen place on top 钢笔放置于记事本上面 15.Telephone place on the side table with note pad at right side 电话机放置在旁桌子一边，记事本放置于其右边 16.Rubbish bin -Place under the desk on the right hand side 垃圾桶-放在桌子下方的右手边 17.To ensure all room collateral are in excellent condition with no stain and dog- ear 确保所有的酒店用品整齐摆放，干净无尘，无折角 18.Check all telephone lines in rooms that they are in working condition 检查所有的电话线是否能正常使用 The standard t up of Coffee table 咖啡桌摆放标准 1.1 Fruit bowl 水果碗一个 2.1 side plate 碟子一个 3.1 t of knife and fork 刀叉一副 4.1 napkin with ring 纸巾和环一个 The standard t up of Magazine Basket 杂志篮的摆放标准 1.1 Business magazine 商务杂志一本 2.1 leisure magazine 休闲杂志一本 3.1 Mo magazine 文华东方杂志一本 4.MO magazine will always be on top of any in room magazine display 文华东方杂志将永远放置于其他杂志的上面 5.To ensure all magazine in guest room will be in excellent condition and all current issue 确保所有的杂志摆放正确并且都是新的刊期 The standard t up of Night desk 床头柜的摆放标准 1.One of the night desk will place 一张床头柜上将放有 a.Telephone 电话机 b.Note pad with pen on top 便签簿和钢笔 c．A mosquitoes repellent will be plug on wall socket 驱蚊器插上电源 d．A Emergency torch light will be place in the drawer 紧急手电筒将放置在抽屉内 e．Breakfast card 早餐卡 Another night desk will place 另外一张床头柜将放有 1.Alarm clock (time t within 3 minutes of actual time) 闹钟 (时间误差在3分钟内) 2.2 bottle of complimentary water 2瓶免费矿泉水 Television 电视机 1.Power on “ON” position all the time 电源一直处于“开启”状态 2.Remote control and TV guide place at the side of cabinet 遥控器和电视指南放置于边柜内 3.谷朊粉的危害Check the picture and sound is clear, all channels are in correct order 检查图象是否正常，声音是否清晰，所有频道是否正确 Mini Bar 小酒吧 1.Refrigerator – door, areas all round and slats clean 冰箱—门，四周和夹缝干净 2.Mini bar stocks are fully stocked, arranged with label facing out. 补齐小酒吧内的物品，物品的标签朝外摆放 The standard t up of Coffee and Tea amenities 咖啡用具和茶具的摆放标准 1.A tray contain the following item 托盘内包含以下这些用品 ∙A kettle 水壶一个 ∙A coffee blencher 咖啡过滤器一个 ∙A coffee machine (suite/villas only) 咖啡机一台（仅用于套房/别墅） ∙2 coffee cups 咖啡杯2个 ∙2 Tea cups 茶杯2个 ∙A tea bag holder 茶袋盘一个 ∙2 tea spoon 调羹2个 ∙4 Stirrer 搅拌棒4个 玩游戏笔记本2.A container contain背后长痘痘 盒子内含有 ∙Ground Coffee - 2 and 6 for suite/Villas 研磨咖啡—2包和6包用于套房和别墅 ∙Chine Tea- 2 and 6 for suite/Villas 中国茶-- 2包和6包用于套房和别墅 ∙Western Tea - 4 and 6 for suite/Villas 西式茶--4包和6包用于套房和别墅 ∙White Tube Sugar - 4 and 6 for suite/Villas 白糖--4包和6包用于套房和别墅 ∙Low Fat Sugar- 4 and 6 for suite/Villas 低脂糖 --4包和6包用于套房和别墅 ∙Brown Tube Sugar – 4 and 10 for suite/villas 红糖--4包和6包用于套房和别墅 ∙Capsule Coffee Powder – 6 for suite and villas only 胶囊咖啡粉—6包仅用于套房和别墅 3.Check that safe is open and functioning 检查保险柜是否能正常使用 4.Turn on all light, check for blown bulbs etc 打开所有的电灯，检查是否有烧坏的灯泡 5.Open all curtain and check for tears, or stain 打开所有的窗帘并检查是否有污迹或是斑点 6.Open balcony door to check the track and lock is running smoothly 打开阳台的门检查门的轨道和锁头是否能正常使用 7.Turn on air conditioning and check all speeds. The thermostat on the air conditioner should be t correctly打开空调并检查风速。空调调节器是否设置正确 8.The entire room is fresh and odor free with good ventilation 整个房间空气清鲜，通风良好 9.Check for cleanliness of the room, to ensure all surfaces in the guest room are free from dust. 检查房内的清洁卫生，以确保房内所有的物品表面干净，无积尘 10.Check the beds to ensure all bed linens are in excellent condition, free of wear and stain and hair. 检查床以确保床上布草铺放整齐，无破损，污迹和头发 11.Check the throw is clean and placed correctly, and the pillows clean and properly arranged. 检查床旗是否干净并铺放正确，枕头是否干净并摆放整齐 12.Check under the bed to ensure there is no debris and the rug is clean 检查床底以确保无任何的杂物，地毯干净 13.All upholstery in the bedroom is free from marks, tears and holes 房内所有布质家具，无污点、无破损、无洞。 14.For arrival rooms; check for any special amenities, personal gifts, and welcome card 即将要住客的房间应检查是否己摆放任何的特殊用品，私人礼品和欢迎卡 Bathroom 浴室 1.Check for dust, marks, stains and hairs on the floor and all bathroom facilities 检查地面上和所有的设备上是否有灰尘、污迹、斑渍和毛发 2.Check mirrors and windows to ensure they are clean and dry 检查镜面和玻璃以确保其干净，无水迹，干燥 The standard t up of Basin Counter with 2 basin 两个洗手盆的标准摆放 Basin counter 洗手台 1.2 tray contain: 2个托盘内应有： ∙2 complimentary waters 免费矿泉水2瓶 ∙2 bathroom glass 玻璃杯2个 ∙2 face towel 面巾2条 2.The tray will place on left and right corner of basin counter 托盘分别放置在洗手盆台面的两边 3.A amenities box contain: 物品盒内装有： ∙2 toothbrush 牙刷2支 ∙1 comb 梳子1把 ∙1 Shower cap 浴帽1顶 ∙1 Shaving kit 剃须刀一套 ∙1 lotion 润肤露1瓶 ∙Cotton Pad and ball 一包棉花垫和球 ∙Cotton tip 一袋棉签 4.The amenities box will place in between 2 basins 物品盒放置于2个洗手盆的中间位置 5.1 tissue box 纸巾盒一个 6.The tissue box will place above the amenities box 纸巾盒-放置在物品盒上方 7.A soap dish with soap on each side of basin 洗手盆的每一边放置装有香皂的皂盒 8.To ensure that the basin counter is clean and dry with all guest amenities clean and neatly prented 确保洗手台面是干净干燥的，确保客人物品是干净及摆放整齐。 9.There will be 2 decorative vas on both side of the side counter top 两个洗手盆旁边柜子摆放2个装饰的花瓶 10.A hair dryer that is wired will be place inside the 1st drawer by W.C 吹风筒放在靠近厕所的第一个抽屉里 11.A dirty linen basket will be place below the left side of basin counter 脏的布草篮放置于洗手台左下方 12.A dust bin will be place below the right side of basin counter 垃圾桶放置在洗手台的右手下方 13.2 Bath rug on floor in front of each basin 每个洗手盆前放有两条地垫 14.2 bathrobes, 4 hand towels and 2 bath towels will place on the shelf 2条浴袍，4条手巾和2条浴巾放在洗手台底下的柜台 15.To ensure all guest towels and toiletries are in good supply and condition according to standard 确保洗手台干净和干燥，所有的客用品清洁并整齐摆放 Standard t up of basin counter with one basin 一个洗手盆的标准摆放 Basin Counter 洗手台 1.2 bathroom glass with 2 coaster on the right corner of glass shelf 2个玻璃杯和2个杯垫放置于杯架的右边。 2.2 complimentary water with holder on the left corner of glass shelf 2瓶免费矿泉水放置于杯架的左角边 3.A tray with 2 faces towels 一个托盘内放有2条面巾 4.Place on the left corner of basin counter will be a amenities box contain: 洗手台右手边的物品盒内放有： ∙2 toothbrush 2支牙刷 ∙1 comb 1把梳子 ∙1 Shower cap 1个浴帽 ∙1 Cotton pad and ball 1个棉垫和棉球 ∙1Cotton tip 1个棉签 ∙1 Shaving kit 1套剃须刀 ∙1 lotion 润肤露一瓶 5.The amenities box container will be place on the right corner of basin counter 物品盒将会放置在洗手台面的右角边。 6.A soap dish with soap will be place on the right hand side of basin by water tap 装有香皂的碟子放置在水龙头的右手边 7.A dirty linen basket place below the left side of basin counter 脏的布草篮放置在洗手台的左下方 8.A dust bin basket place below the right side of basin counter 垃圾桶放置在洗手台的右下方 9.In the left side drawer of basin counter contain 1 tissue cover with tissue and on the right side drawer will be 1 hair dryer –wired 洗手台左边的抽屉装1台带线吹风筒 10.Underneath the basin counter on the shelf will be 2 bathrobes, 2 folded hand towel placed on the side 洗手台底下的柜台有2条浴袍,2条折叠好的手巾 Standard t up for combined bathtub and shower room 有浴缸的淋浴室的摆放标准 Bathtub 浴缸 1.A bathtub Tray contain -A container with bath salt, a soap and a bottle of bath gel 浴缸托盘内含有浴盐,香皂和沐浴液,托盘横放置在浴缸尾部 2.The bathtub tray will place across the tub at the foot ction 浴缸托盘将放在浴盆尾部 3.A bath pillow will be place at the head of tub (away from taps) 一个洗澡枕头,放置在浴缸前头（远离水龙头） 4.A bowl with sponge place on bathtub ledge ( opposite side of flower va) 装有海绵的碗放置于浴缸边上（在花瓶旁边） 海洋球5.A flower va with flower place on bathtub (nearer to towel corner) 放有鲜花的花瓶摆放在浴缸边，（靠近毛巾角落） 6.2 folded bath towel place on top of shelf above the tub 2条折叠好的浴巾放置在浴缸顶上的架子上 7.A shampoo to be place at the amenities holder by standing shower 1瓶洗发露放置在淋浴室内的物品架上 8.A floor mat place in front of the shower room entry 地巾放置于淋浴间的门口 9.To check all stoppers are clean and tub and shower room no soap scum 检查所有的活塞干净，浴缸和淋浴间内无肥皂渣 Standard t up for parated bathtub and shower room 独立的浴缸和淋浴间的标准 Bathtub 浴缸 1.Across the bathtub at the foot ction will be a bathtub Tray contain a container with bath salt, a soap, a loofah and a bottle of bath gel 托盘横放置在浴缸尾部, 浴缸托盘内装有- 浴盐1盒, 1个香皂, 浴擦一个和沐浴液一瓶 2.A bath pillow which place at the head of tub ( away from taps) 洗澡枕垫放置在浴缸的前头（远离水龙头） 3.A Incen burner at the ledge of tub 浴缸边上放有香薰炉很好的拼音 4.Decorative va at the corner of the tub ledge 浴缸边的角落摆放有装饰的花瓶 5.2 folded bath towels place on the shelf above the tub 2条折叠好的浴巾放置在浴缸上方的架子上 6.Fold mat into half and place it on the rim of tub 地巾对折并放置在浴缸底边 7.A t of amenities – shampoo, bath gel and soap to be t up in the shower room on the amenities holder 1套客用品-洗发水，沐浴液和香皂放在在淋浴间的物品架内 8.Place a floor mat by the entry of shower room 地巾放置于淋浴间的门口 W.C with side table 摆有桌子的洗手间 1.A side table to display magazines, flower and ashtray with matches 1张洗手间桌子上放有-杂志,鲜花,烟灰缸和火柴 2.A dust bin by the side of toilet bowl 垃圾箱放在马桶的旁边 3.A toilet paper on toilet roll holder 1个厕纸架内放有厕纸 4.A toilet paper on the standby holder 1卷备用厕纸放在架子上 5.Sanitary bag 卫生袋 6.To check the toilet at, cover, bowl hinges and ba are clean 检查马桶座，马桶盖,马桶合页和底部是否清洁干净 7.The toilet paper peaked and stamp with logo. 厕纸上印有标志 8.Look for possible toilet flush, sinks and bath drainage 检查可能存在的问题，如马桶冲水按钮，洗脸盆和浴室的排水系统 W.C with shelf 摆有架子的洗手间 1.A side shelf to place ashtray and matches and a decorative flower 架子上放有-烟灰缸和火柴,装饰的花瓶 宅男是什么意思2.A toilet paper on holder 1卷厕纸装在厕纸架上 3.A toilet paper on standby holder 1卷备用厕纸放在架上 4.A dust bin by the side of toilet bowl 纸篓桶放在马桶旁边 5.Sanitary bag 卫生袋 6.Before leaving check entire room with a last look 临走前再查看一遍整个房间 7.Report any maintenance requirements. 报告任何维修要求 | |
Check what has been learned: 检查学到什么: | |||
Q List the steps of room checking? 说明检查房间的步骤？ Employee has reached the standard : YES NO Signature: Position: Date: 员工是否达到标准: 是 不 签名: 职位: 日期: | |||
Action: 应采取的措施: | |||
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