Hotel Professional Diction
科罗曼德酒店术语
ACCEPTED CREDIT CARDS:
American Express – AX
Diners Club – DC
VISA – VA
Master Card – MC
JCB – JC
ADJOINING ROOMS: Two(2) parate rooms with a common wall.
ADVANCE DEPOSIT: Payment in advance on an account in order to assure a room being held after 6:00pm and guarantee rervation. This is not to be confud with a PIA.
AGGRESSIVE
HOSPITALITY: Greeting and rving each guest with a positive, courteous and friendly attitude.提供的同义词
AMBULATORY ROOM: Room especially equipped for wheelchair patients.
ASAP: As Soon As Possible
AVAILABILITY: Denotes a conditional status of rooms. “Space available” means a room can be obtained through rervations or registration.
BACK TO BACK: This is when one group is brought into the hotel just as another group is ready to depart.
BANK: Money from which the cashier makes change, cashes checks etc. The bank is always compiled before the deposit and must always equal a specific amount.
BELLMAN: Not Bellhop, Not Bellboy. A Bellman is the associate who aids the guest in
rvice to the room.
BLOCKED: A rervation for which a specific room has been rerved.
BOOKED: Rervations can only be accepted for a group or convention still holding open room blocks.
BUCKET CHECK: Verification that information on registration cards is identical to information of the computer.
CALL ACCOUNTING: Computer system that tracks guest telephone calls.
CANCELLATION LOG: Book for recording all cancellations, name changes, date changes and cannot find rervations.
CANCELLATION
NUMBER: Number given to a customer who is canceling a guaranteed rervation. The number appears on the Computer Screen when a rervation is cancelled.
CHECK IN: The formalities attendant to arrival at a hotel including signing of registration card.
C/I: Check-in
CHECK IN TIME: Most hotel days begin at 6:00am, however an arriving guest may be unable to occupy his/her room until after the established check out time which is 11:00am. Our will be 24 hours around the clock.
C/O: Check out
CHECK OUT TIME: All hotels post a time by which a guest must vacate their room. Our check out time will be 24 hours from the point of check in. Late checkouts must be approved by the Guest Service Manager and the Houkeeping department must be notified. In the event a late check out is approved, it must be noted in the departure time field.
CITY LEDGER: A guest’s account that is no longer active in the Front Office but is still
active in accounts receivable in the Accounts department.
COMP:红牛创始人 This refers to complimentary accommodations.
COT: Baby’s bed.
CLUB MARQUIS: A program to honor and acknowledge a lect group of
very special Marriott customers.
CONFIRMATION: Record of rervation information mailed to a guest.
长沙小吃
CONNECTING ROOMS: Two (2) rooms with a common door other than the hallway door.三毛经典句子
CTC: Call to Confirm. Term ud whenever a guest calls to verify a rervation.
DAILY COUNT:爱大声说出来 Records the number or arrivals and departures and the total number of rooms to ll.
DATA LINK: Enables two(2) computer systems to talk to one another.
DAY RATE:333555是什么成语 A special rate for non-overnight u of a hotel room. The time period covered is 6:00am to 6:00pm. Our rate will be 50% of the rate.
DEPOSIT: A Cashier’s net receipts for the day.
DIRECT BILL: An account with a debit that is nt to the Accounting department for billing. The must be approved in advance by the Credit Manager.
DIRECT PAY: An account with a credit that is nt to the Accounting department for a credit refund to be issued.
DISCREPENCY: When Houkeeping and Front Office have a different status for the room. One is reported either Occupied Vacant(OV) or Vacant Occupied(VO)
DNA: A guest with a time arrival rervation (6:00pm) who does not arrive.
DOUBLE ROOM: Two(2) people in a room.
DOUBLE DOUBLE: Two doubles sizes beds in a room.
EARLY ARRIVAL: This term refers to the guest who arrives at the hotel
尊敬before the scheduled check in time. Depending upon
the availability of rooms the guest will either be
assigned a room or asked to check any bags and return
at a later time when rooms are ready.
ETA: Estimated time of arrival.
ETD: Estimated time of departure.
