西餐宴会服务知识问答题及参考答案
（一）
1. Translate the following into English：（汉译英）
我们这儿提供欧式早餐、美式早餐，你喜欢哪一种？
We rve Continental breakfast American breakfast. Which would you like ?
2. Answer the following question：（问答）
What should you do if you spill a beverage or some soup on a guest’s clothes?
A. Apologize first.
B. Give the guest two or three solutions to choo from.
潮州特色
C. Comply with the guest‘s request（free laundry小王子英文读后感）
D. Apologize again.（thank the quest for understanding）.
3. Answer the following question：（问答）
How many styles of western food rvice are there?
English style, Russian style, American style and French style.
（二）
1.Translate the following into English：（汉译英）
我们提供各式果汁：西红柿汁、橙汁、菠萝汁，请问您喜欢哪一种？
A variety of fruit juices are rved here, we have tomato juice, orange juice, pineapple juice. What is your preference？
2. Answer the following question：（问答）潘雨晨
what should you do if a guest gives you something as a souvenir？
A. Say thanks first.
B. Refu it in tactful way.
C. If the guest insists, accept it and hand it over to the management.
3.Answer the following question：（问答）
What are the most common ating arrangements for western banquets?（Fore at least）
U shape, T shape, I shape, E shape, 回shape,－－shape
（三）
1.Translate the following into English：（汉译英）
我们提供以下饮料：软饮、鸡尾酒、葡萄酒、威士忌、白兰地
We provide the following：soft drinks, cocktails, wines, whiskeys,
Brandies or liqueurs. Which would you like?
注射丰唇
2.Answer the following question：（问答）
what should you do if a quest complains about the quality of the food?
A. Check the food first.
B. 期货技巧Report it to the chef or supervisors.
C. Make a substitution sonable explanation.
3.Answer the following question：（问答）
What is French rvice?
The waiter stands on the left side of the questsand rves guests holding a tray with a rving spoon and a fork on it.
He starts rving by offering the food form left side of them, and lets the quests rve themlves.
（四）
1.Translate the following into English：（问答）
早餐包括著煮蛋、炒蛋、煎蛋、卧蛋，您要哪一种？
Breakfast contains boiled eggs, scrambled, fried or poached eggs.
What is your preference?
2.Answer the following question：（问答）
If the actual number of guests attending a banquet is more than the number of place rerved, what should you do?
A. Get correct information （No.of people, cover charge, backgruond of the quest etc.）form the host.
B. Make a new ating arrangement as soon as possible.
C. Ask the guests if they have any other requests.
D. Follow up accordingly.
3.Answer the following question：（问答）
What is English style rvice？
English rvice is similar to French rvice. Waiter rves to guests by holding a tray with；a variety of food on it according to guest’s requests and puts food on each guest’s plate .
（五）
1.Translate the following into English：（汉译英）
我们提供一分钟煮蛋、两分钟煮蛋和三分钟煮蛋，您要哪一种？
We rve one－minute eggs, two－minute eggs, three－minute eggs. How do you like your egg boiled ?
2.Answer the following question：（问答）
It is usual to rve ladies first, if the guests want some male VIPs to be rved first, how do you deal with it ?
A. Follow the guest’s request.
B. Inform other rvice staff of the changed quence.
3.Answer the following question：（问答）
What’s American Service ?
American rvice is also called“plate rvice”, Which means that a dish is cooked and portioned on an individual guest’s plate in the kitchen . Waiters go to the kitchen to take food back to rve each guest .
（六）
1.Translate the following into English：（汉译英）百般掩饰的意思
我们有吐司、黑面包、牛角包、丹麦点心等,您要哪一种？
We rve toast, rye bread, croissant and danish, pastries.
Which do you prefer？
2. Answer the following question：（问答）
What do you do with objects left in a dining room by a guest after a meal ?
A. Try to find the guest .
B. Report to the assistant manager .德州大小顺序
C. Hand it over to the lost－found room and record it .
3. Answer the following question：（问答）
Which of the following items is American food ?
A. Shashlik of lamb . （Russian）
B. T－Bone steak . （American梦见拍照）
C. Chicken a Caking . （English）
（七）
1.Translate the following into English ：（汉译英）
我们有各种水果：香蕉、荔枝、菠萝、梨、西瓜、苹果、橙子等,您要哪一种?
We rve a varity of fruits：bananas，litchis, pineapples, pears, watermelons, apples and oranges . Which would you like ?
2.Answer the following question：（问答）
