电大管理英语4单元自测2答案
题目：— If you can't say what you've come to say at the meeting, what's
拍艺术照the point?
答案：I can e that
自制书签题目：— Will you go on a picnic with us tomorrow?
答案：I'm afraid I have no idea
题目：—____________________identify the problems that have been occurring?
答案：Are you able to
题目：—How can you explain the latest situation?—____________________,I know it is all my fault.
答案：Sorry
题目：—How did your meeting go yesterday?— __actually, it was really frustrating.
答案：Not so good
题目：Creativity, especially __________ which takes place across departmental boundaries, is likely to suffer hugely as team synergy slips. 答案：that
题目：Effective leaders distill complex thoughts and strategies into
simple, memorable terms
答案：that
题目：Every time I tried to say something, he would ______ to something
el.
答案：move on
题目：He's left now, but productivity hasn't ______that much.
答案：picked up
题目：I think the primary ______factor is there's been so much abnce
lately.
答案：contributing
长颈鹿卡通画题目：If demand is rising but the firm __________ from communication failure, then stocks will
答案：is suffering
题目：In today's environment, __________ p eople are often burned out, it's important for
答案：where
题目：What y ou need to do is to keep things short and sweet, just the ______. 答案：highlights
题目：When the message f inally reached the Command Center, it __________ “mutated” to
答案：had
题目：Who was ______ the meeting？
答案：chairing
二、完型填空（共50分）
WHAT WE HAVE HERE: A FAILURE TO COMMUNICATE
It is the {weirder; weirdest; weird} thing. There are more ways than ever to communicate with people, yet it sometimes ems like it is more
difficult to connect — and stay {connecting; connected; to connect} —with anyone.
Should you {shoot; mail; give} off an email? Tap out a text? Post a private message on Facebook? Write on their Facebook wall? Skype, poke, ping or conjure them up on a digital tin can phone?
And once you reach someone, you wonder: Is he paying attention? How do
you know? E ven with the techno-ea of {uncountable; countable; countless} communication devices, conversations can still be troublesome. Questions are asked and answered {out; away; within} of order. Instructions and
directions go half-read. Meetings are botched. Feelings are hurt."
答案1：weirdest; 2：connected; 3：shoot; 4：countless; 5：out
二、阅读理解：根据文章内容，判断正误（共50分）。
HABITS OF HIGHLY EFFECTIVE COMMUNICATORS
It's no cret that good leaders are also good communicators. Indeed, communication and leadership are inextricably tied. How can you galvanize, inspire or guide others if you don't communicate in a clear, credible and authentic way? Here are 5 esntial communication practices of effective leaders:
1. Mind the say-do gap. Trust is the bedrock of effective leadership –your behavior is your single greatest mode o f communication, and it must be congruent with what you say. If your actions don't align with your words, you are storing up trouble for the future.
2. Make the complex simple. Effective leaders distill complex thoughts
and strategies into simple, memorable terms that colleagues and customers can grasp and act upon. The most important thing is to clarify what you
want to say, look out for technical jargon and avoid business speak, which add complexity. Say what you mean in as few words as possible.
3. Find your own voice. U language that's distinctly your own; let your values come through in your communication. Correct u of language and grammar are important, of cour, but don't become overly fixated on
eloquence for eloquence's sake; concentrate on being distinct and real.
People want real, people respect real, people follow real.
4. Be visible Visibility is about letting your key stakeholders get a feel for who you are and what you care about. Don't hide behind a computer and only interact with people electronically –e them face to face and voice to voice, and interact with them in a real, substantial way. In today's environment, where people are often burned out, it's important for
employees to have a personal connection with you and the work you believe in. Show the people that work for you that you're engaged and that you
care about them and their work.
5. Listen with your eyes as well as your ears. Effective communication
is a two-way process, and good leaders know how to ask good questions,
and then listen with both their eyes and their ears. Becau you are in
a position of authority, others may be reluctant to express their real
opinions to you directly. You won't always get direct feedback, so you
need to also be able to read between the lines and look for the non-verbal cues.
正确选T，错误选F。
1. Communication and leadership don't always go hand in hand.{T; F}
2. The say-do gap happens when people misunderstand their leader's
intention.{T; F}
3. Using technical jargon makes a leader convincing.{T; F}
党员个人问题清单摩比数学4. Communicating sincerely is always the best.{T; F}
5. Obrvation is as important as communication when you want to know what people really think.{T; F}"
答案1：F; 2：F; 3：F; 4：T; 5：T
二、阅读理解：根据文章内容，完成选择题（共50分）。
COMMUNICATION FAILURE
The meaning of “communication” goes a lot deeper than people often think. Communication is about conceiving, nding, receiving, and interpreting messages as well as confirming reception of the messages. A failure at any point in this chain can result in ineffective communication.
Ineffective communication can be disastrous. There is a famous story of
a British Army Commander who nt the message “Send reinforcements, we're going to advance.” back to his Command Center, through a long chain of subordinates. When the message f inally reached the Command Center, it had “mutated” to
b ecome -- “Send three and four-pence, we're going to a dance.” The reinforcements never arrived.
You can demonstrate this same p rinciple, albeit on a less dramatic scale, by trying to play Chine Whispers with more than 20 people. It is highly unlikely the same message you started with will be the one you end with.
In a business, there are three main types of communication failure. Each has its own indicative signs.
?The first type is known as allocative failure. This occurs when a firm
is not gathering enough intelligence about its market or (most often),
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the information is not reaching the right points. The firm will not be
allocating resources in step with the shifts in demand. If demand is rising but the firm is suffering from allocative communication failure, then
stocks will fall and there will be understaffing. If the inver happens, there will be a surplus of stocks and overstaffing.
?The cond type is executive failure, where communication to trigger
specific events/actions is either late, lacking or in error. The symptoms of this are a general loss of direction in the company or departments,
a loss of co-ordination and an increa in complaints from customers as
things happen late or not at all.
?The final type is human failure. This occurs when the general culture
of a business or the relationships between particular individuals or
departments do not foster effective communication. This leads to
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alienated staff, an increa in staff turnover, an increa in abnteeism and general frustration among staff. Creativity, especially that which
takes place across departmental boundaries, is likely to suffer hugely
as team synergy slips.
题目
1. Confirming reception of the nt messages means {A; B; C}.
A. the messages are nt to right receivers
锯箭法B. the messages are correctly understood
C. the messages are correctly understood by right receivers
2. In the famous British Army Commander story, which step probably did
NOT go wrong in the communication chain?{A; B; C}
A. Conceiving.
B. Sending.
C. Receiving.
3. What is Chine whispers?{A; B; C}
A. Who whispers in Chine.
B. A game to pass message around in a whisper.
C. Chine people who don't normally talk very loudly.
4. Allocative failure does NOT happen when {A; B; C}.
A. the right information goes to the right place
B. a company gathers fal information
C. the correct information is not received by the right department or
person
5. According to the passage, which of the following cas does NOT belong to human failure?{A; B; C}
A. Decreasing creativity across departments.
B. Inadequate communication between departments.
C. Increasing customer complaints."
答案：1：C; 2：A; 3：B; 4：A; 5：C
