Dear Seller Performance Team,
Thank you for informing us that our lling privileges have been removed becau we manipulate product reviews. Any attempt to manipulate ratings, feedback, or reviews is prohibited.We profoundly realized that it is a very riously wrong behavior violating Amazon policy. According to Amazon’s suggestion, we have made a complete and thorough investigation regarding the problem and actions to avoid similar violations again.
1. What reasons caud the issue:
Recently our company recruited some new sales employees for expanding our business scale on Amazon, however, we didn’t carry out a systematic and effective training regarding the Amazon policy for the new employees immediately. One new employee made a mistake and manipulated product reviews, which is prohibited by Amazon policies.
2. Detailed information Amazon required.
(1) All methods we ud to post or obtain customer reviews.
(a) From the third parties who can provide the review rvice. We ask them to post the customer reviews.
(b) From emails the reviewers nt on Amazon. We received some emails from the reviewers who provided the customer reviews.
(2) Contact information for any third parties we engaged to obtain prohibited reviews.
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(3) Identifying information for any customer accounts we or third party ud to post prohibited reviews.
Attachments are the related customer accounts we ud to post prohibited reviews.
(4) List of any prohibited reviews remaining on the Amazon site.
Attachments are the related prohibited reviews remaining on the Amazon site for your reference.
丁村人3. Actions we have taken to resolve the issue.
(1) Provide the remaining prohibited reviews and the information of the third party who posts prohibited reviews.
According to Amazon’s requirement, we have provided the remaining prohibited reviews and the information of the third party who posts prohibited reviews. We guarantee that the similar problem won’t happen again.
(2) Strictly inspect all our listings.
Once we received the notification that our lling privilege was removed, we checked whether all the other listings have the similar problem immediately. All the related products have been double checked and guaranteed that all the reviews are normal. We promi that all the listings don’t have the similar problem now.
(3) Strengthen staff training.
We will enhance Amazon policy training for the employees and make sure that every sales employees are clear about the detailed policies on Amazon. Meanwhile, we have invited some experienced 归去来兮是什么意思people to train our new sales employees until they master all the related knowledge regarding Amazon policies in order to avoid such mistakes caud by human factors. In addition, for the future business on Amazon, we will not only ek for expanding the scale of sales on Amazon, but also make sure all the products comply with the Amazon’s polices. We believe that we can do it better with a professional, skilled, and expanded sales team.牛背梁
(4) Improve our product quality to make sure that every customer can be satisfied and leave the positive reviews initiatively.
All our products have been checked by professional QC team to make sure that they are fully functional and as described. Meanwhile, we have strictly checked the supplier’s qualification. We timely change the supplier If the they are not qualified. We deeply realize that what we should do is to try our best to provide our mutual customers with the
premium products and satisfactory after-sale rvice, rather than manipulate customer reviews.
4. Actions that we will take to ensure similar situation won’t happen again:
科技博物馆(1) Strictly check the listings before uploading on Amazon.
We have t up a special team for fulfilling our shop’s daily work in order to provide our mutual customers with a better shopping experience. All不负好时光 products must be double checked by the sales employees and the sales manager before uploaded on Amazon. Meanwhile, it is promid to completely put an end to the violation actions against the Amazon rule before a product is uploaded. We guarantee that all the products obey to laws and Amazon’s policies, all the reviews are normal and reasonable.
竹外桃花三两枝全诗(2) Strickly check our employees qualification.
We will strictly check our employees qualification. We will timely change the employees if they are found not qualified to make sure that all our listings meet the requirements and p
olicies on Amazon.
(3) Regularly check our listings and product reviews.
凉凉歌词完整版All listings and product reviews will be regularly checked to make sure that they all comply with the policies and requirements on Amazon. We guarantee that the similar problem won’t happen again.
(4) Timely check product reviews and improve our rvice.
(a) On one hand, customer rvice training on all aspects of product knowledge. Get familiar with the company's products and improve the effectiveness of the page description.
(b) On the other hand, check our emails, feedback and product review timely. Besides, nd emails to our mutual customers regularly and get their feedback regarding our products and rvice. Reply customers messages within 12 hours爱无赦 and try our best to, conscientiously analysis the caus of the problem customers encountered, and provide t
hem with a satisfied solution as soon as possible. We guarantee that the similar problem will not happen again.
