键盘手
潘金莲伦理Who Cares Wins
期刊名称： International Journal of Retail & Distribution Management
作者： Davies,Gary
年份： 1993年
土木工程概论论文
期号： 第3期
荷子关键词： Customer loyalty;Customer satisfaction;Multiple信用卡年费是什么
在我的心里retailers;Supermarkets;Training
摘要：Considers the implementation of the customer care campaign within Asda, as a respon to the results of a MORI survey of Asda staff and customers. The staff training programme took place between 1985 and 1987 with the stated aim of providing enjoyable and convenient shopping for customers. The campaign covered four phas: awareness; education; training; and follow-up. Its succ
ess was measured in terms of incread customer loyalty; a reduction in the number of complaints against staff; and a lower rate of staff turnover.
内容由中国教育图书进出口有限公司引进
野石榴>温婉的反义词
