窗体顶端
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Introduction:Letters of complaint usually include the following stages:
Background Problem - cau and effect Solution Warning (optional) Closing
Background This ction describes the situation; e.g.
I am writing to inform you that the goods we ordered from your company have not been supplied correctly.I attended your exhibition Sound Systems 2011 at the Fortune Hotel (22-25 January) and found it informative and interesting. Unfortunately, my enjoyment of the event was spoiled by a number of organisational problems.I am a shareholder of Sunshine Bank and I am very concerned regarding recent newspaper reports on the financial situation of the bank. Your company is listed as the auditor in the latest annual report of the bank, so I am writing to you to ask for an explanation of the following issues.I am writing to inform you of my dissatisfaction with the food and drinks at the 'European Restaurant' on 18 January this year.
Problem 1.Cau:
On 28 March 2011 we placed an order with your firm for 12,000 ultra super long-life batteries. The consignment arrived yesterday but contained only 1,200 batteries. Firstly , I had difficulty in registering to attend the event. You t up an on-line registration facility, but I found the facility totally unworkable .You nt us an invoice for $10,532, but did not deduct our usual 10% discount .We have found 16 spelling errors and 2 mis-labelled diagrams in the sample book.
2.Effect:
This error put our firm in a difficult position, as we had to make some emergency purchas to fulfil our commitments to all our customers. This caud us considerable inconvenience.Even after spending veral wasted hours trying to register in this way, the computer would not accept my application.I am therefore returning the invoice to you for correction.This large number of errors is unacceptable to our customers, and we are therefore unable to ll the books.
Solution I am writing to ask you to plea make up the shortfall immediately and to ensure that such errors do not happen again.Could I plea ask you to look into the matters.Plea nd us a corrected invoice for $9,479I enclo a copy of the book with the errors highlighted. Plea re-print the book and nd it to us by next Friday.
Warning (optional) Otherwi, we may have to look elwhere for our supplies.I'm afraid that if the conditions are not met, we may be forced to take legal action.If the outstanding fees are not paid by Wednesday, 13 April 2011, you will incur a 10% late payment fee.
Closing: look forward to receiving your explanation of the matters.I look forward to receiving your payment.I look forward to hearing from you shortly.
Politeness；he tone of complaint letters should not be aggressive or insulting, as this would annoy the reader and not encourage them to solve the problem. In addition, questions such as 'Why can't you get this right?' should not be included.
Content The content should contain enough details so that the receiver does not have to
write back requesting more. Legal action is not normally threatened in the first letter of complaint, unless the situation is very rious.
静的诗句Adjustment letterAcknowledging receipt of a complaint letter ；hank you for your letter of … regarding / concerning / in connection with … I refer to your letter of … about / relating to … Apology for the error or fault ；We must apologi for …；We sincerely apologi for … ；Plea accept our apologies for … ；I would like to apologi for the error made by our company in (verb+ing)；
Accepting the ComplaintWe agree that the usual high standards of our products / rvices were not met in this instance. ；A short explanation of the fault ；Introductory phra；As a result of our investigation, we (Not: After )
Caus :The error was caud by … / was due to … ；Apparently, the problem was the result of … / resulted from … ；The cau of / reason for the mistake was …
Effects ：As a result … ；This led to … ；Conquently …
包举Solutions ：We have modified / changed our ... ；We have implemented a ；To 废弃物处理prevent re-occurrences we have t up a verification procedure.
做怎么组词
Assurances ：e assure you that this will not happen again.
Investigation to be made ：We are currently investigating the cau of ...；We will investigate the
Proposal to ttle the difficulty：As a gesture of our regret, we are prepared to …/ we are willing to 世界商学院排名…/ we would like to … ；文明交通图片To show goodwill, we will …
An offer to take goods back, make a replacement, give a discount etc.
We have dispatched the new items by express courier. They should arrive by Monday, 11 April 2011；To show our goodwill, we would like to offer you a 5% discount on your next order with us.
