Chapter 2—Performance Management Process
True/Fal Questions
2.1Ability is the physical, emotional, intellectual, and psychological aptitude to perform the work.
(Suggested points: 2, [2.1], pg.44)
LO: 4
Answer:
True
2.2Knowledge is having the information to do the job and having experience at the job.
(Suggested points: 2, [2.1], pg.44)
LO: 4
Answer:
Fal. Knowledge includes only having the information needed to do the job but
not necessarily having done the work.
2.3Job descriptions stay stable over time and therefore do not need to be updated.
(Suggested points: 2, [2.1], pg.51)
LO: 4
Answer:
Fal. Jobs change, so job descriptions must be checked and updated on ongoing
basis.
2.4丽江在哪个省Results criteria fall into the following categories: quality, quantity, cost-effectiveness, and timeliness.
(Suggested points: 2, [2.1], pg.51)
LO: 5
Answer:
True
热组词组
2.5Key accountabilities are the yardstick ud to evaluate how well an employee has achieved each objective.
(Suggested points: 2, [2.2], pg.52)
LO: 5
Answer:
Fal. Performance standards are the yardstick ud to evaluate how well an
employee has achieved each objective.
2.6Employees should be measured exclusively on the results that they achieve.
(Suggested points: 2, [2.2], pg.52)
LO: 5
Answer:
Fal. Employees should be measured on results and behaviors.
2.7Employees and supervisors should both evaluate employee performance during the performance asssment pha.
(Suggested points: 2, [2.4], pg.56)
LO: 7
Answer:
True
2.8Self-rving bias refers to the degree to which participants in job analysis differ in how carefully they attend to the job analysis rating at hand.
(Suggested points: 2, [2.1], pg.47)
LO: 4
Answer:
Fal. Carelessness bias refers to the degree to which participants in job analysis differ in how carefully they attend to the job analysis rating at hand.
2.9It is very important that the components of a performance management system all be related to one another.
(Suggested points: 2, [2.1], pg.42)
LO: 2
Answer:
至强处理器True
2.10The employee should wait until the review cycle is over, or until a rious problem develops, to solicit performance feedback and ask for coaching.
(Suggested points: 2, [2.3], pg.54)
LO: 6
Answer:
Fal. The employee should not wait until the review cycle is over to solicit performance feedback in the form of “check-ins.” Also, the employee should not wait until a rious problem develops to ask for coaching.
Multiple-Choice Questions
2.11The two main steps in the prerequisites pha of performance management are:
A. Understanding the organization’s mission and conducting job analysis
B. Developing the organization’s mission and conducting job analysis
C. Conducting job analysis and writing a development plan
D. Understanding the organization’s mission and writing a development plan
(Suggested points: 2, [2.1], pg.42)
LO: 3
Answer: A
2.12A job description includes a summary of:
A. Job duties
各种水果的英文
B. Working conditions
C. Needed KSAs
D. All of the above
(Suggested points: 2, [2.1], pg.44)
LO: 4
Answer: D
2.13红红火火过大年__________ are clusters of measurable KSAs.
A. Job duties
B. Competencies
C. Performance standards
D. Key accountabilities
(Suggested points: 2, [2.2], pg.52)舂怎么读
LO: 5
Answer: B
2.14文明校园宣传标语Performance execution is linked to _____________ and _____________.
A. prerequisites; performance planning
B. performance planning; performance review
C. performance planning; performance asssment
D. performance asssment; performance review
(Suggested points: 2, [2.1], pg.42)
LO:1
Answer: C
2.15Self-ratings of performance are important becau they do all of the following EXCEPT:
A. Emphasize discrepancies between the employee’s and supervisor’s views of perfor
mance
B. Reduce employee defensiveness during an appraisal meeting
C. Decrea employee satisfaction with the performance management system
D. Increa employee ownership and commitment to the programs
(Suggested points: 3, [2.4], pg.56)
LO: 7
Answer: C
2.16Performance reviews should focus on:
A. What has been done and how (past)
B. What compensation may be received as a conquence (prent)
C. Goals for the upcoming review period (future)
D. All of the above
(Suggested points: 2, [2.10, pg.57])
LO: 8
Answer:四川师范大学成都学院 D
2.17The correct order of the phas of a performance management process is:
