1.（单选题）Nonverbal signals can be more influential than spoken language becau
A.body language is difficult to control and therefore difficult to fake,so listeners often put more trust in nonverbal cues than in the words a speaker us
B.nonverbal signals communicate faster than spoken language, and most people are impatient
C.body language saves listeners from the trouble of paying attention to what a speaker is saying
D.nonverbal signals are universal and work the same in every culture
2.（单选题）If you are analyzing the logic behind a speaker's conclusions and recommendations， which style of listening are you using？
A.Content listening
B.Defensive listening
C.Empathic listening
D.Critical listening
3.（单选题）Which of the following is the best general advice about touch in the workplace?
A.Touch is a complex subject best left to individual interpretation
开列B.Other than handshakes, the best general advice forthe workplace is to avoid touching anyone under any circumstances
C.Friendly touching should be encouraged as a way to build team rapport
D.Decisions about touch should be determined by cultural norms
4.（单选题）Which of the following is true about nonverbal signals?
A.They convey 93 percent of the information in a spoken exchange
B.They convey 7 percent of the information in a spoken exchange
C.They can convey some portion of the information in a spoken exchange
D.They always convey more than spoken language
5.（单选题）Which of the is the best strategy for interpreting nonverbal signals while you are listening to someone speak in person孝敬宪皇后？
A
U nonverbal signals as a guide to interpretation,but don't assume anything;if you n a disconnect between what you are eing and what the person is saying, ask the speaker an honest and respectful question to clarify
B川贝冰糖雪梨
还原论
If you know the person well,you can safely assume that the nonverbal signals you are eing are more truthful than whatever the person is saying
C
Trust your instincts and ability to "read someone likea book",even if that means concluding the opposite of what the person is saying
D
Pay particular attention to eye contact; anyone who won't look you in the eye is hiding something
6.（单选题）
Which of the is not one of the potential benefits identified in the Chapter 2 of unplanned, informal conversations that take place during a typical workday?
A
They prent rare opportunities to get a few minutes of "face time" with nior executives and other influential people
B
They are opportunities to network with people acrossthe company and to learn more about the company and its operations
C
They are an important way to "blow off steam" so that you can relea pent-up frustrations and thereby focus more effectively on your work
D
They can make work more satisfying by helping youand your colleagues relate to one another on a more personal or social level
纯色壁纸图片7.（单选题）How should you prepare yourlf for a conversation that might involve unwe
lcome information,such as a performance review from your boss?
A
Remind yourlf where you stand in the corporatehierarchy; it's a waste of energy to dispute information coming from a superior
B
Come armed with plenty of information to back up your position
C
Bolster your confidence and determination by reminding yourlf of how hard you work and how much you contribute to the organization
D
Remind yourlf not to get defensive and to treat the conversation as an exchange of uful and important information
邹城旅游
8.（单选题）Why is it important to prepare thoroughly before having a difficult conversation?
A.Preparation helps ensure that the conversation won't get sidetracked with heated arguments over details
B.Victory in any dispute nearly always goes to the person who is better prepared
C.Thorough preparation helps you ignorethe emotional element of the conversation
D.You are unlikely to show intellectualdominance if you attempt to "wing it"
9.（单选题）Why is it important to take the time required toidentify the true source of conflict before attempting to resolve it？
A.Failing to do so leaves a company vulnerable to legal action
B.Conflict is never about what it appears to be about
素菜的做法C.The apparent conflict might not be the real conflict
车辆维护D.It's a vital step to verify that you are not at fault
