1 . handle /'hendle/ v. 处理
2 . item /'aitэm/ n.项目，条款，术语
3 .origin /'oridgin/ n.起源，由来
4 .desination /desti'nei∫эn/ n. 目的地
5 .departure /di'pa:t∫э/ n. 离开
6 .economy class 经济舱
7 .business class 公务舱
8 .first class 头等舱
9 .esntial /i'n∫эl/ a. 基本的
10.offer /'ofэ/ v. 提供
11.route /ru:t/ n. 路线
12.reasonable /'ri:znэbl/ a. 合理的
13.direct flight 衔接航班
14.according to 根据
15.purpo /'pэpэs/ n. 目的
16.available /э'veilэbl/ a.可利用的
17.high ason 旺季
18.in that ca 那样的话
19.recommend /,rekэ'mend/ v. 推荐
20.standby /'standbai/ v.候补
In the rervation office,the agents who job is to handle telephone rervations for pasngers should know some important items.
呼叫中心负责处理电话预定的工作人员应该掌握一些重要的术语。
First,pasnger's name;
首先，顾客的姓名；
Second,the number of Identification Card;
其次，顾客的身份证；
Third,origin and destination;
第三，出发地和目的地；
Fourth,departure time and arrival time;
第四，离港和到达时间；
Fifth,cabin class(Which class the pasnger want,economy class,business class or first class).
最后，舱位(经济舱，商务舱或头等舱)。
好书推荐卡内容怎么写Usally,the five items are esntial.The agents need to offer the best routesand the reas
onable price,for sometimes there are veral routes to choo and the pasngers may choo direct flights or connecting flights according to their different purpos.
这五项通常来说是必不可少的。代理人需提供最佳的线路以及合理的价格。乘客可能选择直达航班或者因目的地不同选择联程航班。
Of cour,sometimes there are no ats available during high asons. In that ca ,the agent may recommend the pasnger to standby,or change to other flights.
当然了，旺季的时候经常客满。代理人应该建议乘客等待退票或者选择其他航班。
1.agent /'eigЭnt/ n. 代理商，代理人
2.internet /'intЭnet/ n. 互联网
3.pasnger /'pasindgЭ/ n. 旅客，乘客
4.airport /'eЭpo:t/ n. 机场
护国佑民
5.check in 办理登记手续
1.book /buk/ v.预定
2.ticket /'tikit/ n. 票为什么要拜年
3.airline /'eэlain/ n. 航空公司
4.rervation /,rezэ'vei∫эn/ n. 预定
5.e-ticket 电子客票
6.issue /'isju:/ v.发行
1.ID Identification Card 身份证
2.passport /'pa:spo:t/ n.护照
3.convenient /cЭn'vi:niЭnt/ a.方便
Pasngers and People Working on and with Planes 乘客与飞机工作人员
international pasnger 国际旅客
domestic pasnger 国内旅客
connecting pasnger 转机旅客
transit pasnger 过境旅客
stand-by 候补旅客
no-show 误机者爱情格言经典短句
unaccompanied pasnger 无人陪伴儿童
handicapped pasnge 残疾旅客
departing pasnger 出港旅客
arriving pasnger 进港旅客
flight crew 机组人
captain 珠宝品牌机长
pilot 飞行员
copilot 副驾驶员
flight engineer 飞行机械师
stewardess/cabin attendant/air hostess 女乘务员/空中小姐
steward 男乘务员
purr/chief attendant 乘务长
chief purr 主任乘务长
air crew 空勤人员
ground crew 地勤人员
ground rvice staff 地面服务人员
navigator 领航员
英雄本色4
麻烦请给我你的护照。 May I e your passport, plea?
这是我的护照。 Here is my passport / Here it is.
旅行的目的为何? Whats the purpo of your visit? (移民)(观光)(公务)。 (Immigrant)(Sighteing)(Busine).
随身携带多少现金? How much money do you have with you?
大约10,000元。 I have 10,000 dollars.
祝你玩得愉快。 Good. Have a nice day.
谢谢。 Thank you.
联合航空，您好。 Hello. This is United Airlines.
请说您的大名与班机号码? Whats your name and flight number?
注的笔顺 行程是那一天?6月10日。 When is it? June 10th.
我找不到您的大名。真的? I cant find your name. Really?
我仍然无法在订位名单中找到您的名字。 I still cant find your name on the rervation lis
t.
一个经济舱座位，对吗? One economy class at, is that right?
谢谢。你们何时开始办理登机? Thanks a lot. What time do you start check-in?
你必须在至少1小时前办理登机。 You must check-in at least one hour before.
抱歉，这班飞机已客满。 Sorry, this flight is full.
下一班飞往多伦多的班机何时起飞? When will the next flight to Toronto leave?
太好了。
请告诉我班机号码与起飞时间? That will be fine. Whats the flight number and departure time?
我想要再确认班机。 Id like to reconfirm my flight.
我的名字是杰瑞烦 “03班机。 My name is Wesley Cheng, and the flight number is UA 003 for Toronto.
我想要确认班机时间没有改变。 Id like to make sure of the time it leaves.
请再告诉我一次您的大名? May I have your name again?
别担心，这班班机仍有空位提供新的订位者。 Anyway, we have ats for new bookings
on this flight. No problem.
没问题，您已完成订位。 Now you have been booked.
起飞前2小时。 Two hours before departure time.
(飞机客满时) 那么，请帮我重新订位。 Then, plea give me a new rervation.
若是我在此等候，有机位的机率有多大? What is the possibility of my getting a at if I wait?
海口地图 后天，星期五。 The day after tomorrow, Friday.
费用多少? What is the fare?
