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COMPETENCY-BASED INTERVIEW QUESTIONS
Competency-bad interview questions vary widely between ctors and depending on the level of responsibility to which you are applying. The type of competencies against which you will be assd also depends on the actual post and the company who is interviewing you. For example, some companies view leadership as a competency on its own whilst others prefer to split leadership between a wide range of components (creativity, flexibility, strategic thinking, vision, etc).
You will find below a spectrum of competency-bad interview questions, ordered by competency. The list is by no means complete but will give you an idea of what you can expect to be asked.
Interview Competency - Adaptability
Adjusts to changing environments whilst maintaining effectiveness
∙Which change of job did you find the most difficult to make?
∙Tell us about the biggest change that you have had to deal with. How did you cope with it?
Interview Competency - Compliance
Conforms to company policies and procedures
∙How do you ensure compliance with policies in your area of responsibility?
∙Tell us about a time when you went against company policy? Why did you do it and how did you handle it?
Interview Competency - Communication
Communicates effectively, listens nsitively, adapts communication to audience and fosters effective communication with others
Verbal
∙Tell us about a situation where your communication skills made a difference to a situation?
∙Describe a time when you had to win someone over, who was reluctant or unresponsive.
∙Describe a situation where you had to explain something complex to a colleague or a client. Which problems did you encounter and how did you deal with them?
∙What is the worst communication situation that you have experienced?
∙How do you prepare for an important meeting?
∙Tell us about a situation when you failed to communicate appropriately.
∙Demonstrate how you vary your communication approach according to the audience that you are addressing.
∙Describe a situation when you had to communicate a message to someone, knowing that you were right and that they were wrong and reluctant to accept your point of view.
Listening
∙Give us an example where your listening skills proved crucial to an outcome.
∙Tell us about a time when you were asked to summari complex points.
∙Tell us about a time when you had trouble remaining focusd on your audience. How did you handle this?
∙What place does empathy play in your work? Give an example where you needed to show empathy?
∙Describe a situation where you had to deal with an angry customer.
Written
∙What type of writing have you done? Give examples? What makes you think that you are good at it?
∙How do you feel writing a report differs from preparing an oral prentation?
∙What positive and negative feedback have you received about your writing skills? Give an example where one of your reports was criticid.
∙How do you plan the writing of a report?
Interview Competency - Conflict management
Encourages creative tension and differences of opinions. Anticipates and takes steps to prevent counter-productive confrontations. Manages and resolves conflicts and disagreements in a constructive manner.
∙Tell us about a time when you felt that conflict or differences were a positive driving force in your organisation. How did handle the conflict to optimi its benefit?
∙Tell us about a time when you had to deal with a conflict within your team.
∙Tell us about a situation where conflict led to a negative outcome. How did you handle the situation and what did you learn from it?
∙Give us an example where you were unable to deal with a difficult member of your team.
Interview Competency - Creativity and Innovation
Develops new insights into situations; questions conventional approaches; encourages new ideas and innovations; designs and implements new or cutting edge programs/process.
∙Tell us about a project or situation where you felt that the conventional approach would not be suitable. How did you derive and manage a new approach? Which challenges did you face and how did you address them?
∙Tell us about a situation where you trusted your team to derive a new approach to an old problem. How did you manage the process?
