8D REPORT | |||||||||||||||||||||||||||||||||
Plant u SAP plant codes 公司采用工厂代码 | Notification 投诉号 | ||||||||||||||||||||||||||||||||
Customer 客户 | Customer complaint 客户抱怨编号 | ||||||||||||||||||||||||||||||||
Originator 编制 | Sales Order/PO 销售订单号 | ||||||||||||||||||||||||||||||||
Date: 日期 | Date Due: 截止日期 | ||||||||||||||||||||||||||||||||
Products Affected 涉及产品 | S/N If Applicable 产品序列号如果需要 | ||||||||||||||||||||||||||||||||
Supplier 供应商 | Supplier Part Number 供应商产品编号 | ||||||||||||||||||||||||||||||||
Material if applicable 原材料如果需要 | |||||||||||||||||||||||||||||||||
Supplier CAR 供应商8D Internal CAR 内部8D Inter-Entity CAR 内部个体8D Customer CAR 客户外部8D | |||||||||||||||||||||||||||||||||
1.CAR Team Members: team members assigned to investigate and resolve the CAR issue 纠正预防措施团队成员确定团队成员调查和分析问题 | |||||||||||||||||||||||||||||||||
2.Problem Description: from the CAR Team 问题描述通过CAR团队得知 | |||||||||||||||||||||||||||||||||
Photo, sketch or data describing the issue: from discovery of issue and CAR Team investigation 通过照片,草图或者数据来描述问题通过问题发现和团队调查 | |||||||||||||||||||||||||||||||||
3．Containment Actions: by CAR Team organization 紧急措施通过团队讨论 | |||||||||||||||||||||||||||||||||
4．Potential Root Caus: that may have caud the CAR issue 潜在根本原因可能导致问题发生的原因 | |||||||||||||||||||||||||||||||||
5.Verify Root Caus by Audit: audit the proces文征明最好的行书
s where the issue occurred to verify you have identified the real root cau. WHO,WHAT,WHERE,WHEN,HOW. 古埃及神话
Provide evidence to support the most likely root cau 调查来证实根本原因调查整个过程,问题发生以正式找到真正的根本原因,5W分析,提供证据来验证最有可能的根本原因 | |||||||||||||||||||||||||||||||||
6: Immediate Corrective Actions: Define and implement short-term actions that will protect the customer from the problem until permanent corrective action is implemented. Provide evidence of the effectiveness of the actions WHO,WHAT唇膏怎么涂
,WHERE,WHEN,HOW 紧急措施在永久预防措施施行前,定义和实行短期行动来防止不良流动到客户处;提供有关5W行动改进的有效证据 | |||||||||||||||||||||||||||||||||
7: Long term Preventative Actions: Define and implement the permanent corrective actions needed. Choo on-going controls to insure the root cau is eliminated. Once in production, monitor the long-term effects and implement additional controls as necessary. WHO,WHAT,WHERE,WHEN,HOW 长期对策：定义和实行永久预防措施,通过持续改进的方法控制根本原因不再发生;如果有需要的话,采用另外的方法来长期监控以证实长期措施的有效性 | |||||||||||||||||||||||||||||||||
8: Verify Preventative Action through Audit and control of Quality Documentation: Modify specifications, update training, review work flow, improve practices and procedures to prevent recurrence of this大相庭径
and all similar problems. WHO,WHAT,WHERE,WHEN,HOW 确认长期对策的有效性更改规范,更新培训,回顾工作流程,优化操作和流程来防止此类问题的再次发生,5W | |||||||||||||||||||||||||||||||||
FMEA results If applicable: Demonstrate that a measurable improvement has been made in the process FMEA 评分如果需要证明重大的改善已经在过程中实行,并有很大改进
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Conclusion: 结论- We accept the customer compliant. 我们接受客户抱怨 | |||||||||||||||||||||||||||||||||
8D Approval Process | ||
Title | Name | Date |
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