外事接待英语

2024年3月19日发(作者：伍精华)

1、 对来店客人首先致欢迎辞：

①welcome you to cansar holiday inn ：欢迎您光临凯撒皇宫假日酒店；

②或者说it is our pleasure to have you at the XX hotel：您光临XX酒店，我们感到非常荣幸。

这种说法更正式。

2、 当客人休息时为客人选择饮用些什么时，可以说：

①can I help you? 可以为您效劳吗？

②或者说 what would you like? coffee or tea? 您喝点什么？是咖啡还是茶？

3、 一些简单的饮品我们应该熟记，以便与客人沟通，例如：smart 醒目、

cocalela 可口可乐、evian依云、 watsons water屈臣氏、 ice tea冰红茶、 green tea绿茶、orangeace鲜橙多、 vitamin drink脉动（维生素饮料）、 deer啤酒等。

4、 为客人推销按摩时，我们应该说：

①I would suggest you try massage/foot reflexology !我建议您做一个按摩/足疗！

②或者直接说you need massage？您需要按摩吗？room on comolemen tary.房间免费。

5、 叫醒服务时，我们应该说：

①do you need woken up tomrrow morning? 您需要明早叫醒吗？

②at what time shall we call you? 我们应该什么时候叫您起床？

6、 当客人休息好要走时，我们可以说：have a good rest? 休息好了吗？

7、 当客人需要时可以说：we have a double at ￥80 and ￥100. a vailable

which one would you prefer? 我们有价位在80元/100元的房间，您喜欢哪一种呢？

我们的房间为时间点制，开房费前要先告诉客人：check_out time is 12:00 noon. 退房的时间为中午12点。

希望各位员工，劳记以上常用口语，方便与客人交通，提高酒店服务质量与层次，大家共同学习，共同努力，将邢氏企业打造成一流的标志性的服务领域。

第一部分 基本词汇

日程安排 schedule

预订 rerve

根据……的要求 upon……request

专程造访 come all the way

精心安排 a thoughtful arrangement

排忧解难 help out

第二部分 词语扩展

机场大楼 terminal building

候机大厅 waiting hall

起飞时间 departure/take-off time

抵达时间 arrival time

海关 the Customs

往返票 round-trip ticket

入境/出境/旅游签证 entry/exit/tourist visa

免税商店 duty-free shop

豪华套房 luxury suite

单/双人房 single/double room

第三部分 例句

You must be our long-expected guest,……

Excu me, I haven't had the honor of knowing you.

I'm glad to have the honor of introducing……

Small world, isn't it?

Thank you for coming all the way to our company.

I hop you'll enjoy your stay here.

host a receptipn banquet in your honor

问好

1. Do you have much trouble with jet lag?

2. I hope you’ll have a pleasant stay here. Is this your fist visit to China?

3. Welcome to China.

4. It’s a great honor to meet you./I have been looking forward to meeting you.

5. We really wish you’d have a pleasant stay here.

6. How do you do? /How are you? / Nice to meet you. 7. Good morning/afternoon/evening. /May I

help you? /Anything I can do for you?

机场接客

1. How do I address you?

2. Excu me; are you Mr. Wilson from the International Trading Corporation?

3. We have a car an over there to take you to you hotel. Did you have a nice trip?

4. May name is Benjamin liu. I’m from the Fuzhou E-fashion Electronic Company. I’m here to

meet you.

5. Do you need to get back your baggage?

6. Is there anything you would like to do before we go to the hotel?

7. Mr. David smith asked me to come here in his place to pick you up.

相互介绍

1. Hello, I am Benjamin Liu, an Int’l salesman of FUZHOU E-FASHION ELECTRONIC

COMPANY. Nice to meet you. /plead to meet you. / It is a pleasure to meet you.

2. Let me introduce my lf. My name is Benjamin Liu, an Int’l salesman in the Marketing

Department.

3. Let me introduce you to Mr. Li, general manager of our company.

4. I would like to introduce Mark Sheller, the Marketing department manager of our company.

5. If I’m not mistaken, you must be Miss Chen from France.

6. Mr. Smith, this is our General manage, Mr. Zhen, this is our Marketing Director, . And

this is our RD Department Manager, Mr. Wang. 7. Do you remember me? Benjamin Liu from

Marketing Department of PVC. We met veral years ago.

8. Is there anyone who has not been introduced yet?

9. It is my pleasure to talk with you.

10. Here is my business card. / May I give you my business card?

11. May I have your business card? / Could you give me your business card?

12. I am sorry. I can’t recall your name. / Could you tell me how to pronounce your name again?

13. I’ am sorry. I have forgotten how to pronounce your name.

小聊

1. Is this your first time to China?

2. Do you travel to China on business often?

3. What kind of Chine food do you like?

4. What is the most interesting thing you have en in China?

5. What is surprising to your about China?

6. The weather is really nice.

7. What do you like to do in your spare time?

8. What line of business are you in?

9. What do you think about…? /What is your opinion?/What is your point of view?

10. No wonder you're so experienced.

11. It was nice to talking with you. / I enjoyed talking with you.

12. Good. That's just what we want to hear.

确认话意

1. Could you say that again, plea?

2. Could you repeat that, plea?

3. Could you write that down?

4. Could you speak a little more slowly, plea?

5. You mean…is that right?

6. Do you mean..?

7. Excu me for interrupting you.

社交招待

1. Would like a glass of water? / can I get you a cup of Chine red tea? / How about a Coke?

2. All right, let me make some. I’ll be right back.

3. A cup of coffee would be great. Thanks.

4. There are many places where we can eat. How about Cantone food?

5. I would like to invite you for lunch today.

6. Oh, I can’t let you pay. It is my treat, you are my guest.

7. May I propo that we break for coffee now?

8. Excu me. I’ll be right back

9. Excu me a moment.

告别

1. Wish you a very pleasant journey home? Have a good journey!

2. Thank you very much for everything you have done us during your stay in China.

3. It is a pity you are leaving so soon.

4. I’m looking forward to eing you again.

5. I’ll e you to the airport tomorrow morning.

6. Don’t forget to look me up if you are ever in FUZHOU. Have a nice journey!

约会

1. May I make an appointment? I‘d like to arrange a meeting to discuss our new order.

2. Let’s fix the time and the place of our meeting.

3. Can we make it a little later?

4. Do you think you could make it Monday afternoon? That would suit me better.

5. Would you plea tell me when you are free?

6. I’m afraid I have to cancel my appointment.

7. It looks as if I won’t be able to keep the appointment we made.

8. Will you change our appoint tomorrow at 10:00 to the day after tomorrow at the came time?

9. Anytime except Monday would be all right.

10. OK, I will be here, then.

11. We'll leave some evenings free, that is, if it is all right with you.

品质

1. We have a very strict quality controlling system, which promis that goods we produced are

always of the best quality.

2. You have got the quality there as well as the style.

3. How do you feel like the quality of our products?

4. The high quality of the products will cure their leading status in the market place.

5. You must be aware that our quality is far superior to others.

6. We pride ourlves on quality. That is our best lling point.

7. As long as the quality is good. It is all right if the price is a bit higher.

8. They enjoy good reputation in the world.

9. When we compare prices, we must first take into account the quality of the products.

10. There is no quality problem. Quality is something we never neglect.

11. You are right. It is good in material, fashionable in design, and superb in workmanship.

12. We deliver all our orders within one month after receipt of the covering letters of credit.

13. Do you have specific request for packing? Here are the samples of packing available now, you

may have a look.

14. I wonder if you have found that our specifications meet your requirements. I’m sure the prices

we submitted are competitive. Sample Text