摘要
当今世界经济的发展趋势是全球一体化，对于企业来说，这一趋势意味着全球范围内的国际分工和市场竞争，其直接后果是企业组织结构在地域上和组织上的分散化。企业大量的决策活动需要涉及的职能部门共同完成。在企业组织结构分散化的情况下，如何及时有效地完成这类决策成为企业迫切需要解决的问题。加强部门之间的协调是解决这类问题的有效手段之一。
A航空公司是由大型国有企业转型而来的，一直以来都是航空业的龙头老大，但其在进行组织架构的设计时，仍然因袭传统的职能模式，即强调分工与专业化。此种组织架构的设计虽然使各个部门发展了自身的专业能力，但亦使得各个部门站在自身的立场与角度形成利益与观念的冲突，为了在飞行运行的动态过程中协调资源、共同决策，很多的时间花费在这样的沟通与协调，甚至是推诿与扯皮当中。从而降低了企业的效率，增大了管理的成本，更为重要的是对于员工的士气与企业的精神造成了莫大的打击。
本研究介绍了A航空公司的背景及其运行体系，航空公司主要围绕着飞行运行来实现正常的运营，可以看到A航空公司的运行体系非常的复杂庞大，总部AOC是公司飞行运行过程中最复杂、最高指挥机构，跨部门协调的冲突在这里也体现的比较集中和突出，本文主要研究了总部AOC的跨部门协调问题。
本研究基于A航空公司总部AOC的跨部门协调问题，通过对这个部门的部分经理和员工的访谈，总结了出了这个机构在飞行运行过程中跨部门协调冲突的几个方面。利用物元模型理论为研究不同行业中跨部
门协调问题提供了方法和思路，应用这种数学模型，结合对这个机构的部分经理和员工的访谈，以及在其中的观察，我们可以找出A航空公司总部AOC在飞行运行过程中进行跨部门协调主要冲突表现，指导企业通过建立合理的管理协调平台来改善跨部门协调。采用的方法主要有实例研究法、实地研究法（访谈法、参与观察法）、专家意见咨询法、数学理论模型等。
通过访谈，总结出了A航空公司总部AOC在飞行运行过程中跨部门冲突的几个方面：各部门组织目标不对称引发的目标冲突（飞行运行过程中各部门的不同分工导致不同的目标，从而导致协调冲突；部门本位主义导致部门目标偏离公司运行的总目标）；资源冲突；权力冲突；制度冲突；文化冲突（各部门员工之间表现出来的相互不尊重常常导致冲突；害怕承担任何责任似乎也形成了文化）；各部门职责边界不清引发的冲突；航空业务知识不对称引发的冲突（飞行业务知识不对称引发的冲突；航务知识不对称引发的冲突；运行经验的不对称引发的冲突）。
“可拓学”是以蔡文教授为首的我国学者们创立的新学科，它用形式化的模型，研究事物拓展的可能性和开拓创新的规律与方法，并用于处理矛盾问题。经过可拓学研究者们多年度的艰苦创业、共同奋斗，可拓学已初具规模，包括可拓论、可拓方法、可拓工程等。在理论上和方法研究上取得了创新性、突破性的研究成果，在实际应用中，具有多领域、
多类型的成功事例。根据物元理论，一件事物(可以是企业，一项决策，一项制度，一个过程)可以用
这件事物的名称、特征、及特征的量值3个要素来描述，称为事物的物元。物元的表达式为R=(N c v ) (1)，如果一个事物有多个特征，以n个评定指标征c l，c2，… c n和相应量值v1，v2，…，v n来描述，则R=(R1，R2，…，R n )T为n维物元
根据物元模型建立可拓关系函数，按照可拓集合的理论，确定飞行运行不同阶段部门之间的主要冲突水平，对主要冲突要素进行识别。
所谓物元变换就是：设物元∈，将改变另一个同类对象Γ或多个同类物元，，，…，的变换，称为物元Γ的变换。
辣木的功效
具体变换过程，把文化、目标等作为条件物元，不断进行变换，根据前面所说的判断依据，变换直到检验的函数值在适合的范围内，表示此时的冲突水平满足要求。以飞行运行过程的飞行安全、航班正点、旅客满意度、部门满意度作为衡量条件M1 ，M2，M3，M4。然后，选出max（C（T j））为最优策略运用物元模型识别主要冲突要素为文化、目标、权力、制度、资源等要素后，建立协调模式。理论上提出可以通过建立沟通、管理、网络化平台来解决部门间冲突的问题，企业经营过程中不断地对这些平台进行优化，以更好的促进跨部门协调文化的建设。
通过对A航空公司总部AOC的运行过程进行观察以及对一些部门经理及员工的访谈，总结出了总部AOC在飞行运行过程中跨部门协调中实际存在的问题，基于这些问题进行了大量的分析，在此基础上微信红包制作
提出几方面的具体措施来解决目前存在的跨部门间的冲突: 注重培养员工跨部门沟通与协调意识的改善；广泛的建立部门间的沟通平台（建立正式的沟通平台；广泛地增加非正式的沟通平台）；加快信息化建设的步伐（空地之间联系需要更加高度信息化；部门间信息交流应该更多的趋向于信息化；提高员工驾驭信息化设备的能力）；优化组织结构及运行流程，明确各部门职责边界；加强各部门核心业务理论学习，实现知识共享。
当然，这几方面进行了改善和提高并不意味着能够彻底解决A航空公司的跨部门协调问题，企业的高层管理者还需要在运行过程中不断提高对跨部门协调冲突的识辨能力，不断地寻求改进的措施。A航空公司在建设企业文化的同时，也要注重建设跨部门的协调文化，不断地促进飞行运行品质的提高，增强核心竞争能力，以适应风云变幻的国际竞争环境。
关键词：冲突；AOC；物元模型；跨部门协调
西安市内必去12景点Abstract
Nowadays, the development trend of world economic is global integration, which means the international division of labor and the market competition worldwide. This tendency results in the decentralization of enterpri organizational structure in the region and organization. The enterpri’s massive decision makings need to the related functional departments’ cooperation. In thi
玩火者s situation, how to finish tho decision-makings become the questions which urgent to solve. And then, strengthen the cooperation between different departments will be the effective measures.
A Airline is transformation of large State-owned enterpri, which has been the aviation industry's giant. However, they still followed the traditional function pattern when organized the design of architecture, namely emphasis division of labor and specialization. The design of this organization construction caud every department to develop their own professional ability, but also lead to the conflict of benefit and idea among each department who stand in their own angle, which cau many time spend on communication and coordination, even buck passing. And in conquence, this traditional function pattern has cut enterpri's efficiency, incread the management cost and attacked staff's morale and enterpri's spirit.
This rearch introduced A Airline's background and movement system. The Airline mainly revolves to flight operation to realize the normal running. It clear that A Airline's movement system is unusual complex and huge, AOC is the highest command element in the movement process, the trans-department coordination’s conflict here is quite centralized and prominent. This article has mainly studied the trans-departmental coordinated question in AOC.
This rearch summarized veral aspects of AOC’s trans-department coordinated conflict in the flight movement process through interview the department's manager and staff. The matter element model theory provides method and thinking for the rearch of trans-department coordinated question in different industries. With this theory, combined with interview and through the obrvation, the major conflict performance of AOC’s trans-department cooperation can be found, and the enterpri could establish reasonable management and cooperation platform to improve trans-department cooperation. The mainly method are example rearch, field rearch(interview rearch, participant obrvation method), expert advice consultation method, mathematical theory model and so on.
Through the interview, the article summarized veral aspects of AOC’s trans-department conflict in the flight movement process: the goal conflict which due to the organize goal asymmetrical in various departments (the different division of labor to cau the different goal, thus caus the coordinated conflict; The department lfish departmentalism caus the objective deviation from the general goal); Resources conflict; Authority conflict; System conflict; Cultural conflict (disrespect between departments staffs caus the conflict frequently; the fear of
undertook responsibility forms the culture); the conflict due to unclear departments responsibility bou点缀造句
ndary; the conflict becau aviation business knowledge is asymmetrical (the flight professional knowledge is asymmetrical; the navigational affairs knowledge is asymmetrical; the rvice experience is asymmetrical).
“Extension Science” is a new discipline established by our country scholars who are led by Professor Cai Wen. It rearch objects’ development possibility, development innovation rule and method with formal model. And it could be ud in dealing with the contradictory issue. After the extension theory rearchers multi-year’s efforts, the extension science has taken shape, including Extension Theory, Extension Method, Extension Engineering and so on. “Extension Science” has already obtained some innovative and erumpent rearch results in the theory and methodology. According to the element theory, a object (may be an enterpri, a decision-making, a system, as well a process) could described by its name, its characteristic, and its characteristic size, which is defined the element. The element’s expression is R=(N c v ) (1), if a object has many characteristics, it could be described by evaluation indices c l，c2，… c n and corresponding size v1，v2，…，v n, then R=(R1，R2，…，R n ).zcs课件
Building extension relations function according to the element model, determining major conflict level between different department according to the extension t theory, and recognizing the major confli
ct factor.
The element transformation is: let ∈, change into another similar object Γ or
many similar elements , , ,…, , the transformation above is called the element Γ’s
transformation.
The concrete conversion process: bad on the judgment basis said above, transform function value until the examination in a suitable scope under the condition of culture, the goal and so on, then the conflict level in this ca satisfies the request. Taking the flight safety(M1), the flight(M2), the pasnger’s satisfaction degree (M3) and the department’s satisfaction degree(M4) as measure condition. Then, max (C (Tj)) is lected as the most superior strategy and recognizes culture, goal, authority, system, resources as the major conflict factor with the element pattern, and then, the coordination modal is established. The departments conflicts problem could be solved by establishing the communication, the management, the network platform in theory, the enterpri carry on the optimization to the platforms incessantly in the manage process in order to promote trans-department coordinated culture construction better .
无常主要内容
This article summarized AOC’s question of trans-department coordinated in the flight movement process through obrving AOC’s movement process and interviewing some divisional managers and staff. Ba on the questions, the author has carried on the massive
analys and propod veral measures to solve the prent existence conflict: strength personnel communication and improve the coordinated consciousness; establish communication platform widespread (establish official communication platform; increa the unofficial communication platform widely); speed up the step of information construction (the open area’s relationship need highly information; the communication between the department should be trend to information; the ability that the staff control the information equipment should be enhanced); optimize the organizational structure and the movement flow, clear about various departments responsibility boundary; strengthens core business theoretical study, realize knowledge sharing.
冬季作文
Certainly, the improvement and the enhancement in the aspects do not mean that the A Airline's trans-department coordinated question could be solved completely, enterpri's high-level superintendents also need to enhance discerns ability and ek the measurement unceasingly. A Airline must pay great attention to construct trans-department coordinated culture during construct enterpri culture. They should enhance the flight movement quality unceasingly and enhance core
competitive ability to adapt the constantly changeable international competition circumstances.
Key words：Conflict; AOC; Wuyuan model; coordination across departments
