日记本封面
Real Time IP System
High-Performance Modular Communications Plat-
form for Small and Medium-Sized Enterpris
The HiPath 3000 IP Convergence System of-fers medium-sized enterpris with up to 1000 urs reliable voice communication with high-quality terminal devices that are very simple to u.
If HiPath 3000 is ud as a standalone sys-tem, it can be operated with up to 500 workpoints.
Up to 32 HiPath 3000 systems can be net-worked and managed as a single system by using a HiPath 5000 Realtime Services Man-ager (refer to the HiPath 5000 Realtime IP System datasheet).
HiPath 3000 comes in three variants for dif-ferent sized locations:
HiPath 33xx, HiPath 35x0 and HiPath 3800. HiPath 3800 is the new high-end hardware platform with improved performance. For existing customers, HiPath 3000 V5.0 also runs on the HiPath 37x0 hard
ware plat-form. An extensive and common t of fea-tures is provided across all systems through the HiPath ComScendo featuret.System Family
HiPath 3000 is available for various installation scenarios
q Floor mounted: HiPath 3800
q Wall mounted: HiPath 3550/3350
q19" rack mounted: HiPath 3800/3500/
3300
HiPath ComScendo Features
Caller list. Unanswered internal and exter-nal calls are listed by system telephones with display if external numbers include a directory number (ISDN) (caller identifica-tion). Internal calls show the name of the caller. The calls are listed with date and time, and the number of attempted calls are recorded. A callback can also be initiat-ed via this list.
Do Not Disturb/On-hook. Urs can reject incoming calls. When Do Not Disturb is acti-vated, callers hear the busy tone. Autho-rized urs (e.g. the operator) can override this function. Acoustic signalling can be de-activated in system telephones so that calls only appear on the display (not available for optit E/optiPoint 500 entry).
Call pickup. Urs can pick up calls within a call pickup group or lectively for individ-ual colleagues in a node or outside nodes on their own telephones.
Intrude. Authorized stations can intrude on other urs’ calls in progress.
Call Barring.黑白格子
Various class of rvice can be allocated to each station ur.
Paging (Internal Announcement) to sys-tem telephones or over external loudspeak-ers.
Call Details for each terminal or each trunk can be displayed on a system phone, e.g. call duration. (Call Accounting requires the purcha of external equipment.)
Group call for a total of 800/150/20 (model dependent) groups with max. 20 urs per group. Individual stations can leave the group temporarily.
Trunk keys (MULAP)
The following flexible tups are possible with trunk keys:
q teams,
q executive/cretary functions,
q feature handt (Gigat) in parallel with
a system telephone on a single call num-
ber (only in conjunction with HiPath
Cordless).
LDAP interface for access to enterpri-in-ternal telephone directories with direct dial option via the telephone.Internal telephone directory. All exten-
sions are stored with their associated
names in the system’s internal telephone
directory. They can be arched and dialed
directly via the display on system tele-
phones.
Speed dial for individual station/system.
All systems enable up to 10 destinations to
be stored individually on each telephone
and up to 1000 centrally in the system. Sys-
tem numbers are accessible via the internal
telephone directory.
Toggling between two existing connec-
tions.
关于青春的问题Text messages. Urs can nd predefined
(e.g. "visitor waiting") or individually com-
pod short messages to other urs with
display phones.
Internal text messages can also be nt to
Gigat’s cordless handts.
Advisory messages can be left on your
telephone (e.g. back at:....).
Project code. Telephone costs can be as-
signed to a specific procedure or project by
entering the project code (max. 11 digits).
This can also be done while a call is in
progress.
Call number suppression. Callers with
ISDN connections can prevent their call
number being nt to the terminal of the
station called.
Call ring tones can be differentiated for in-
ternal calls, external calls, recalls and call-
back.
Multi-telephone ringing. Call ringing si-
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multaneously at veral telephones.
Switches (actuators/nsors) (optional)
It is possible to u a control relay module
to connect up to four free relays, which can
be lected via codes (optional).
Door interface.
For entrance telephone and door opener
functions. Calls from an entrance tele-
phone can be transferred to external desti-
nations via external call forwarding.
Automatic redial (expanded) for the last
three external call numbers dialled.
Standard Functions
q Intercept route to the
operator
q Camp-on/call waiting tone
q Display languages (can be specified
individually)
q Conference (internal/external)
q Line izure (automatic)
q Music on hold
q External music source (optional)
q Night rvice/day rvice
q Park
q Consultation
q Call back for busy line (when free) and
unanswered call (when next ud)qq怎么解除关联
q Call forwarding/Divert - no answer, no
reply
q Hunt group (linear/cyclic)
q Pick up Groups
q Group calls
q Telephone block
(individual code block)
q Telephone book, central
q Transferring a call (internal/external)
q Silent monitor
q Alpha tagging
q Caller list
q Preview dialling
q Call reject
q Relocate
Attendant Consoles optiPoint Attendant
An optiPoint system telephone can be ud as an attendant console. This can be orga-nized as an information, intercept, or night rvice station.
The attendant console can be accesd in-ternally via a cond directory number.
If the number of urs on hold reaches a pret level, calls will be forwarded to a specified destination. This will also take place when the length of time a call is queued exceeds a specified limit. optiClient Attendant
This software package simulates an en-hanced attendant console on a PC’s screen. All features can be activated and executed via the PC keyboard and mou.
The PC Attendant can be connected via V.24, USB or via IP.
optiPoint BLF
The busy lamp field (BLF) is an additional module principally for optiPoint Attendant. BLF has over 90 freely programmable func-tion keys which show a station’s call status via LED (free, busy, called).
Braille console
Optical displays are translated into Braille by an add-on device connected to the PC. This enables visually impaired employees to perform all call processing tasks. (Not avail-able in all countries.)Executive/Secretary
Features
The features ensure rapid communica-
tion between executives and cretaries.
q Camp-on at an executive’s phone by the
cretary’s phone
q Secretarial function transfer
q Call transfer to the cretary’s phone
q DSS keys for executive/cretary
q Conference corner telephone with paral-
lel call signaling to the executive’s phone
q A private line can be t up for either the
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executive or cretary
System Administration
System administration by the customer can
be carried out either using the telephone or
with HiPath 3000/5000 Manager C (addi-
tional information available in the HiPath
3000/5000 Manager C datasheet).
HiPath 3000/5000 Manager C is a customer
tool that runs under Microsoft® Windows
and is connected to the system via a V.24,
S0 or TCP/IP-bad LAN interface.
The feature Assistant TC allows customers
to perform administration tasks on any sys-
tem telephone with a display. The optiPoint
600 telephone is recommended, as this has
an optional alphanumeric keypad (e.g for
entering station names, etc.).
Hotdesking/Mobility
(IP Telephones)
The features enable veral urs to share
a workstation or to work as teleworkers
from home keeping their extension num-
bers. The telephone retrieves personal t-
tings when the ur logs on. Extension
numbers, station features and key label-
ing* remain unchanged (*for optiPoint 420
with lf-labeling keys).
Data Protection/Data
Security
To protect the communication system and
customer data from unauthorized access,
the Service menu can only be entered by
means of individual ur IDs.
Ur Solutions
HiPath Cordless
is an integrated solution bad on the DECT
standard for full-coverage availability
throughout the company premis using
cordless phones. (Not available in all coun-
tries.)
HiPath Xpressions Compact
is an integrated voice messaging system for
deferred and location-independent stor-
age, retrieval, and distribution of voice
messages in urs’ individual voice mailbox-
es. HiPath Xpressions Compact provides an
automatic switching function.
HiPath Xpressions
is a complex unified messaging solution.
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The communication central supports the
ur in everyday voice, fax and e-mail, and
SMS information exchange. This enables
delivery of customized solutions for every
requirement from small entry-level options
to networked communication solutions.
HiPath ProCenter Compact
is the professional, cost-effective call center
software solution for up to 32 agents. This
allows optimum telephone-bad customer
rvice transactions - from order placement
to complaints management.
HiPath ProCenter Agile
Agile is a call center application for call pro-
cessing that is enhanced with prence
functions; it us the knowledge and expe-
rience of an entire company in order to in-
crea productivity and improve customer
satisfaction.
HiPath ProCenter Office,
HiPath ProCenter Entry,
Standard and Advance
are additional products for complex contact
center solutions. They allow optimum de-
ployment of resources for customer inter-
action across all channels.
HiPath TAPI 120/170 and HiPath CAP
The driver software was developed as a sup-plement for connecting a PC to digital sys-tem telephones on HiPath. CTI applications conforming to TAPI are therefore integrat-ed. Supported CTI applications are: HiPath Simply Phone for Outlook and Lotus Notes, and HiPath ComAssistant.
Teledata Office/HiPath Ac-counting Management Calculates the costs of all communication rvices (telephone, fax, internet) and en-ables analysis according to extension, trunk or department. The communication data can be transmitted directly via a LAN inter-face to a central rver for analysis. An ex-tensive range of rver-bad applications for call centers and unified messaging are also available, as well as a high perfor-mance LAN interface.
HiPath Fault Management Supports maintenance staff in permanent operational monitoring of the communica-tion technology, following up even the slightest indication of developing faults and findin
g an immediate remedy.HG 1500
HG 1500 is an integrated component of the
HiPath 3000 system family and extends
communication system functionality for
data traffic. The HG 1500 module is the net-
working basis for max. 32 HiPath systems
via the customer’s IP network.
VoIP: HG 1500 converts voice signals into IP
data packets, which can then transmitted
be via the data network.
Application interfaces: HG 1500 provides
the foundation for the web-bad u of
third-party applications (Accounting: Hi-
Path 120/170 etc.) in multiple locations.
No external routers or additional rvers are
required for LAN PCs becau the router
functionality, firewall functions, and curi-
ty options are already integrated compo-
nents of HG 1500.
Call Charge Management
A variety of PC programs are available for
recording and assigning incoming and out-
going call charges, permitting evaluation
by extension, trunk, department etc.
The call charge data can be transmitted di-
rectly to a central rver via the LAN inter-
face.
Networking
Permanent Digital
Connections
Corporate communication networks can be
implemented using permanently connect-
ed digital trunks between veral HiPath
systems with the CorNet NQ protocol and
between HiPath and non-Siemens systems
with the QSig protocol.
IP Networking
With HiPath 3000 it is possible to network
multiple locations (nodes) via TCP/IP
-bad data lines.
HiPath 3000/4000/5000 networking is
bad on the CorNet IP protocol.
Virtual Network
A virtual network of HiPath systems via dig-
ital dial-up lines is economically advisable in
situations where permanent connections
are not viable due to low traffic levels or
where the full range of rvices offered by a
permanent connection is not required.
Least Cost Routing
HiPath 3000 us this function to automat-
ically control the path ud for an outgoing
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call. Connections can be routed via various
carriers or a private network. The routing
tables are ud to find the most favorable
connection path for external calls.
Since individual network providers often of-
fer different tariffs for certain connections
and conditions, Least Cost Routing enables
the most economical connection for each
outgoing telephone call to be lected au-
tomatically depending on the time of day
and route.
