2020年英语四级阅读理解练习题及解析(8)
油麦菜的功效与作用When a consumer finds that an item she or he bought is faulty or in some other way does not live up to the manufacturer's claims, the first step is to prent the warranty, or any other records which might help, at the store of purcha. In most cas, this action will produce results. However, if it does not, there are various means the consumer may u to gain satisfaction. A simple and common method ud by many consumers is to complain directly to the store manager. In general, the “higher up” his or her complaint, the faster he or she can expect it to be ttled. In such a ca, it is usually ttled in the consumer's favor, assuming he or she has a just claim. Consumers should complain in person whenever possible, but if they cannot get to the place of purcha, it is acceptable to phone or write the complaint in a letter.
Complaining is usually most effective when it is done politely but firmly, and especially when the consumer can demonstrate what is wrong with the item in question. If this cannot be done, the consumer will succeed best by prenting specific information as to what is wrong, rather than by making general statements. For example, “The left speaker does not work at all and the sound coming out of the right
one is unclear” is better than “This stereo does not work”. The store manager may advice the consumer to write to the manufacturer. If so, the consumer should do this, stating the complaint as politely and firmly as possible. If a polite complaint does not achieve the desired result, the consumer can go to a step further. She or he can threaten to take the
采购的英文ller to court or report the ller to a private or public organization responsible for protecting consumer's rights.
1. When a consumer finds that his or her in it, the first thing he or she should do is to ____.
A) complain personally to the manager
B) threaten to take the matter to court
C) write a firm letter of complaint to the store of purcha
D) show some written proof of the purcha to the store
2. How can a consumer make his or her complaint more effective, according to the passage?
A) Explain exactly what is wrong with the item.
B) Threaten to take the ller to court.
C) Make polite and general statements about the problem.
D) Avoid having direct contact with the store manager.
3. According to the passage, which of the following is suggested as the last alternative that consumers may turn to?
A) Complain to the store manager in person.
B) Complain to the manufacturer.
C) Write a complaint letter to the manager.
D) Turn to the Consumers’ Rights Protection Organization for help.
4. The phra “live up to” in this context means ____.
A) meet the standard of
接济是什么意思B) realize the purpo of
钱鼓舞C) fulfill the demands of
D) keep the promi of
5.The passage tells us ____.
A) how to ttle a consumer’s complaint about a faulty item
B) how to make an effective complaint about a faulty item
C) how to avoid buying a faulty item沟通函
D) how to deal with complaints from customers
简单雇佣个人合同答案与解析：
1. D
当顾客发现自己所购买的商品有问题时，他所做的第一件事就是
出示在商场购物的凭具。事实辨析题。文章第一段指明，顾客购买了
有瑕疵的商品后，首先应出示在某商场购买某商品的相关记录或证明。故选项D准确。
童年趣事4002. A
紫菜和海苔为了使投诉更加有效，理应指出商品的问题所在。事实辨析题。
根据第四段第一句话，最有效的投诉方式是指出所购商品的具体问题，故选项A准确。
3. D
文章表明：消费者最后的处理方向就是向消费者权益保护组织求助。事实辨析题。文章最后一段指出，顾客购买了有瑕疵的商品后，
