Unit One Rervation
Teaching aims ：
1.practice the students’listening ability
2.practice the students’speaking ability
野外露营帐篷3.let the students master the basic procedures of rervation
Teaching focus:
Basic procedures:
*greetings
*date of arrival and departure
*room types
*address
*telephone number
*conformation.
Teaching difficult
柏格森 *some new words and phras
*some uful ntences translation
Capacity-building methods
Reading and speaking.
Making dialogues
Teaching class
6
First 2class
银行客户经理年终总结Teaching procedures
Step1. 1.Recalled the good old days during the summer vacation
2.emphra the importance of English for the hotel rvice
3.Introduce the mester learning content in this term
Step 2 new subject
The manager’s remarks
The aim of a 继承传统hotel is to create a home away from home for all the travelling guests who need rest, food and drink.
The front office of a hotel is not only its “shop window” but also its “nerve center”. The front office staff should know the great importance of this department and the aim of the hotel. It is in this department that the guest can get the first impression and the guest can
enjoy vacation or business in this city.
The front desk clerk em to do the following: receive rervations, register guests, assign rooms, distribute baggage, sore guests valuables, provide information, deliver mails and messages, check room occupancies, check out guests and so on.
In order to fulfil the tasks, the staff must have a neat and smart appearance, good manners, rvice skills, rvice terms and knowledge of languages. The most importance is you should be polite and smiling and is real like for people and have a desire to help them.
Today, we are going to learn the unit One which is the Rervation for the front office. Plea open your books to the page2.firstly, we look at the part One.
The basic procedures including the following points:
1.greetings
This is the first procedure of welcoming guests. As the old saying goes: a good beginning means half of success. As the receptionist at the front office, she should remember the following:
Cordial attitude of welcome and good terms of greeting.
Welcome you to our hotel.
2.date of arrival and departure
From 2 to 5. there are the guests information you should know, u the following ntences:
*For which date, plea?
幼儿园去小学化 *For how many nights, plea?/ for how long?
*When will you check in?/ when will you check out?
*How long will you intend to stay?
* the date of the arrival?
*the date of the departure?
3. room types
* what kind of room do you like?
*what kind of room do you prefer?西藏在哪
*do you want s single room or a double room?
*would you like twin beds of a double?
*We have single rooms, double rooms, suites and deluxe suites , which would you like prefer?
4.name
*You name and address, plea?
*Would you plea tell me your name?
5.telephone number
*Your telephone number, plea?
6.comformation
(Repeat the guest’s requests)
Step 3
Part two sample 1 Receiving a rervation
1.read the dialogue
2.guide the students to learn the dialogue
3.guide the students to read the dialogue.
4.ask four students to read the dialogue
1.rerve v.
跑步机Rerve a room/ book a room /
我们看海去 Made a rervation for a room
2.put through= allow ab. To speak to sb. By make a telephone connection
Could you plea put me through to the manager?
3. What kind of room do you like?
Single room double room twin room standard room
Suite deluxe room presidential room
Home work: read the sample one twice.
The cond 2 class
step1 Check homework
1.ask two boys to read the dialogue
2. ask sb. To translate some ntences.
2 Revi dialogues from Lesson 86, Part 2. Have veral pairs, other than the pairs that were chon in the last lesson to share their dialogues with the class.
Step 2 Prentation
Ask : In peak asons., there are so many tourists. The hotel is very busy ,especial in the tourist cities. When a guest want to check in , as a receptionist, what should you do? And what should you say? Give the students about 3 minutes to discuss, then come back together as a class. Have a few students volunteer to answer.
