专利名称：TracM-task and resource automation for call
center management
发明人：Clare M. Anderson,Andrew J.
Browne,Thomas M. Chamberlain,Robert L.
Cox, Jr.,Michael P. Walsh
嘉宾主持申请号：US09431017
申请日：19991101
公开号：US07046789B1
公开日：
20060516
专利内容由知识产权出版社提供
祝你幸福的句子专利附图：
摘要：A relationship call center management system and method is ud in a call
center by a call center manager or supervisor. The relationship management system and method permits call center resources to be grouped into relationship profiles. A relationship key field corresponding to the relationship profiles is then ud to organize and display statistics within the call center. A strategy and action management system and method permits the ur to build customized actions and to create strategy profiles including one or more ur-defined goal thresholds and assigned actions to take place when the goal thresholds are met. A statistics display system prents the call center statistics in different ur-defined views, for example, corresponding to one of the relationship profiles. The statistics display system also monitors the statistics and provides an indication to the ur when the ur-defined goal thresholds have not been met.
肉酱意粉申请人：Clare M. Anderson,Andrew J. Browne,Thomas M. Chamberlain,Robert L. Cox, Jr.,Michael P. Walsh验孕棒多久出结果
免加盟费的项目地址：Elmhurst IL US,Duluth GA US,Sugar Grove IL US,Frisco TX US,Dallas TX US
微软校园招聘国籍：US,US,US,US,US
代理机构：Bourgue & Assoc.正方体的体积
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