Module 1 Key account management skills账户管理技巧 The workshop is preceded by a ca study which allows participants to absorb the key account management concepts at their own speed: •Know your client了解客户 ---The key account management账户管理的关键 80/20 principle80/20原则 The key account management model账户管理的关键模式 Identify the target client定位目标客户 •Understand the client理解客户---the consultative lling顾问式销售 What is consultative lling什么是顾问式销售 Build your key account information system建立你的关键账户信息系统 •Identify the key account定位关键账户---how to analyze the clients如何分析客户 Client analysis客户分析 Understand your client’s purcha procedure了解客户的采购程序 The buyer pressure analysis买家压力分析 Communication style analysis沟通方式分析 | •Client visit and clo the deal客户拜访及结束交易 How to promote lling at different stages?如何在不同阶段促进销售 Positioning定位 Help client find the goal帮助客户找到目标 Bridge the divide(know their real needs)为隔阂简历桥梁(了解他们的真是需求) Prentation介绍 Clo the deal结束交易 Be your client’s strategic partner成为你库户的找略伙伴 Module 2、Distributor management销售者管理 •Key points of distributor management销售者管理的关键 What should you manage如何处理 Which is the most effective way?什么方式最有效 •Build up the distributor evaluation system建立销售者评估体系 How to exert influence如何尽力发挥影响 How to t up the evaluation standards如何简历评估标准 •Distributor target management销售者目标管理 •Distributor incentives management销售者奖励管理 •Ca study案例分析 |
工资高的专业 |
Module 3 Prepare for an effective visit为有效的来访做准备 •Information collection信息收集 •Market analysis市场分析 – product产品 /consumer消费者/trend Feedback collection信息回馈收集 – industry & local markets产业及市场 / procurement采购/ policy & regulation政策及规定 •Client visit record客户来访记录 What you should do after the visit客户来访后怎么做 Module 4 Negotiation skills谈判技巧 In this module在这个模块中, we will provide all the skills sales people need to conduct profitable negotiations and maintain positive long-term business relationships.我们将提供销售人员所需要的所有的关于可有盈利谈判及维持积极的长期的商业关系技巧 •Plan and Organize计划与组织 Identifying potential sticking points 确定潜在的 Establishing best and worst outcomes 预计最好的及最坏的结果 Being clear about your limitations 开源节流的意思早安宝贝清楚自己的局限性 Putting yourlf in the buyer's shoes One-to-one and team negotiations一对一及团队谈判 Using a structure to guide discussion 以一个体系来指导讨论 Different approaches其他方法 - examining the options 检查选择 Using integrity and influence to win以正直和影响来获胜 | •Tactics and Techniques策略及技术 Techniques for opening and developing negotiations 开放式的和发展式的谈判策略 Rapport building友好关系的建立 - helping to get their guard down 有助于降低对方的防线 Asssing the balance of power 评估权利平衡 Spotting the voice and body language clues 声音及肢体语言 Questioning and listening skills发问及倾听技巧 - keeping yourlf ahead 让自己保持优势 How to negotiate creatively 如何有创造性的谈判 How to avoid weakening your position 如何避免自己的劣势 Giving and getting concessions 获得及给与让步 查字典英语How to achieve win/win scenarios如何赢得胜利 •Securing the Deal保证交易 Recognizing when you've reached the bottom line 当到达自己的底线时要清醒地意识到 Negotiating for now and not for later 及时谈判而不是过后在谈判 The pitfalls of the 'loss leader' 失败者的缺陷 •Confirm the deal确认交易 |
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