投诉信
【题型解读】
投诉信是人们在生活中对服务、商品、关系等不满时向特定对象写的信件，通常还会要求对方做出相应的补救。投诉信的用词要恰当并且相对正式，语气要坚决。叙述问题时用过去时态,提出建议时用现在时态。
【写作思路】
投诉信应包括三个方面的内容：
1 .表明写信目的及投诉的内容；
2. 投诉的原因；安逸的近义词
3. 希望得到的结果。
【必备短语】
1. express my disappointment/dissatisfaction/concern about表达不满
2. bring about inconveniences带来不便
3. to make matters wor更糟糕的是
4. in a rude manner态度恶劣
5. put up with/bear忍受
6. look into/investigate the matter调查此次事件
7. take measures/actions采取措施
8. deal with/solve the problem解决问题
9. a satisfying solution 一个满意的解决方法
10. declare a refund要求退款
11. burning with anger：非常生气。
12. cope with=deal with处理，应对。
【套用句式】
1. I am writing to express my disappointment/dissatisfaction/concern about..
.我写这封信是为了表达我对....的失望/不满/担心。
2. The reason for my dissatisfaction is .. For one thing, ... For another, ..
我不满意的原因....一方面....另一方面....
3. Under the circumstances, I find it difficult to .. 在这种情况下，我很难.....
4. I would like to have this matter ttled by the end of this month.
我希望在这个月底之前解决这件事。
5. I would appreciate it if you could give due attention to this matter
如果你可以给予此事足够的重视，我将不胜感激。
6. convey my complaint and dissatisfaction 传达我的抱怨和不满，传达某种感情动词用convey。
7. you can't imagine that…你无法想象…也可以说you can hardly imagine that/how…后面可以加一些表示观点或现象的完整句子。
如：you could hardly imagine how excited I was when pasd the exam.
so/such…that…如此……以至于，
游泳游戏
8. The problem is so rious that we should work together to solve it.
9. It is said that…据说…；
类似的有It is believed/reported/suggested/adviced/admitted that…等，可以加在完整的句子前面，丰富句子结构。
【典例】
疫情持续开学无期，为方便同学备战高考，自主招生团队特搜集整理新型冠状病毒高考英语作文范文：投诉信——高价口罩乱象，供考生学习参考。
假定你是李华，在新冠状病毒肺炎疫情如此严峻的时刻，有少数不良商家以原价数倍的价格销售口罩。针对这一现象，老师让你们用英语给消费者协会写一封投诉信，作为今天的作业发到班级微信群里。
要点如下：1. 介绍自己，写信目的。
2. 说明情况，表示气愤。
3. 希望重视，尽快解决。
注意：
1. 词数100左右;2. 可以适当增加细节，以使行文连贯。
参考词汇：
传染病，泛滥 epidemic
新冠状病毒 novel coronavirus搜索微信群
消费者协会 Consumers' Association
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吴磊个人资料
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【满分范文】
To whom it may concern,
I am Li Hua, a nior school student. I am extremely sorry to disturb you, but I have to write a letter to convey my complaint and dissatisfaction. The novel coronavirus epidemic is still tough and annoying. However, you can't imagine that a small number of business are so mean as to ll the face masks at an unreasonable price. It is said that it can be five times as high as the normal price. My classmates and I are burning with anger. I hope Consumers' Association can give much attention to this. I'd appreciate it if you can cope with it as early as you can.
Yours sincerely,
Li Hua
【例文翻译】
我是李华，一个高中生。很抱歉打扰你，但是我不得不写一封信来传达我的抱怨和不满。冠心病度现在已经严峻和烦人。但是，你无法想象有一小部分商家太无量了，他们以不合
理的价格售卖口罩。据说是正常价格的5倍。我的同学和我都很生气。我希望消费者协会可以高度关注这件事。如果你们能够尽快处理这件事，我将非常感谢。
【模拟预测】
Wring 1
你是李华，两周前你从网上订购一盒口罩，昨天才到货，且其中一只口罩有点脏了，数量不足。请就此向网店客服写邮件投诉。
要点如下： ①介绍购物情况; ②反映存在问题; ③提出解决方案
imei号注意： ① 词数100词左右定冠词和不定冠词的用法;
②可适当增加细节，使行文连贯;
③开头结尾已给出，不计入总词;
可能用到的生词：投诉complaint n.
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【满分范文】
To whom it may concern,
I am one of your customers. I ordered a box of face masks on your website two weeks ago, but I didn’t receive them until yesterday. And much to my disappointment, the face masks were so poorly packed up that one of the masks had become very dirty. To make matters wor, it is not a complete box, as I found one mask missing.
I am sorry to have received such poor rvice, and I believe I have every right to ask you to deal with this problem. I hope that you either return my money or deliver a new box of makss to me. Besides, I’d like to be informed of the process of your dealing with my complaint.
Looking forward to your reply.
