Unit 1 Shopping and Banking Online
Exerci B
Spot dictation. Fill in the blanks with the words you hear.
Key:
drop, shopping, mou, feet, retailing,
street, get, done, third-party, online
30%, mails, Britain, gift-buying, 50%, net, period
Exerci C
Listen to a news report. Supply the missing information.
Tips for staying safe on the Net
Major points | Details (key words) |
1. Evaluate the site | Well-known / trustworthy / customer rvice / complaints procedure / refund policy |
2. Talk to merchant / Email and wait for respon | Address / phone numbers / call up |
3. Ensure cure connection | Strict safety measures 嘴角发白 |
4. Be extra careful at a cybercafe or other public connection | |
| |
Part Net shopping under fire
Exerci A
Listen to the report. Supply the missing information about the main problem of online shopping found by the survey.
Key:
delivery, delivery, delivery charges, personal information, 87%, returning goods, 47%, order, 35%, dispatch, 87%, money back, two
Exerci B
Now listen again. Complete the summary.
Key:
convenience, choice, obstacles, complete trust, build consumers’ trust, mature, payment, rvice
Part Banking at home
Exerci A
Listen to a description of today’s banking rvices. Complete the outline.
Outline
. Some problems of the walk-in bank
A. standing in long lines
B. running out of checks
C, limited opening hours
. Online banking rvices
A. viewing accounts
B. moving money between accounts
顺丰上市时间
C. applying for a loan
D. getting current information on products
E. paying bills electronically
F. e-mailing questions to the bank
. Reasons for creating online rvices
A. competing for customers
B. taking advantage of modern technology
. Inappropriateness of online banking for some people
A. having no computers at home
B. preferring to handle accounts the traditional way
Exerci B
Now try this: listen to a more authentic version of the material. Then answer the questions.
Key:
1. It is banking through the Internet.
2. “Online banking” offers convenience which appeals to the kind of customer banks want to keep.
3. Banks most want to keep people who are young, well-educated, and have good incomes.
Part More about the topic: Secret of Good Customer Service
Exerci B
Now listen to an interview discussing English and American good customer rvices. Compare the rvices and supply the missing information.
English good customer rvice | American |
1. offering products in a pleasant environment | 1. focusing more in the human side of lling a. trying to know about lifestyle / family / income / occasions in life b. forming a partnership between the customer and the sales associate |
2. before sale, during sale and after sale rvice — cond to none |
3. different approaches to different customers Example: European customers American customers Let them take a look at Approach them everything Show them Let them come to sales alternatives assistants |
2. developing customers |
3. measuring lling effectiveness / good quality staff by repeat business not by sales |
4. good & successful first contact with the customer — most important | |
| |
Part Do you know…?
Listen to a description of yard sales. Write down the key points in note form. Then listen to the questions and make a correct choice to answer each question.
Questions:
1. Which of the following is a common American saying? c
2. What can be sold at a yard sale? b
3. Why do people go to a yard sale? c
4. When was the old wooden club stolen? c
5. What was the real value of the club? c
6. Why was the club at a great value? b
Unit 2 Hotel or B&B
Exerci B
Listen to the dialogue. Write down all the numbers of the proportions of tourists.
| Proportions of tourists |
| This year | An average year |
横店故宫Staying in hotels | 35% | 60% |
Staying in holiday camps | 45% | 20% |
Visiting Europe | 60% | 80% |
Visiting USA | 30% | 15% |
Going by plane | 50% | 70% |
Taking their own car | 30% | 20% |
| 全球气候变暖的原因 | |
Exerci C
春游方案
Listen to the conversation between a clerk in a Hotel Rervations Bureau and a tourist. Complete the chart about the information on the four hotels. Then complete the following five explanations.
Hotel | Prices | Other related information |
The Castle Inn | ￡12 / single; ￡15 / double; | Continental breakfast included |
The Dalton Hotel | 卡通人物￡30 / single; ￡60 / double; | Bathroom attached to every room; no charge for children under 12 |
The park hotel湖北哪里好玩 | ￡16 / person; ￡25 / half board; ￡29 / full board | Bathroom attached to every room |
The Phoenix | ￡28 / double + bath | Breakfast excluded |
| | |
1. hot food, fried egg 2. coffee, tea, jam, cooked
3. dinner, bed and breakfast 4. the room plus all meals
5. Value Added Tax
Part
Listen to the report. Complete the outline.射月亮
Outline
. B&B
A. nature
B&B is a short form for bed and breakfast.
B. increasing number
Now there are about 15,000 B&Bs in the US.
C. advantages over big hotels
1. charm, comfort, hospitality
2. owners taking a personal interest in guests
. Attraction of owning a B&B
A. meeting different people
B. talking with guests
