Unit 1 Shopping and Banking Online
Part 1 Getting ready
B: drop shopping mou feet retailing
street get done third-party online
30% mails Britain gift-buying 50% net period
C: Major points Details
1. the site
ssid广播2. merchant Address/phone number/call up
3. Strict safety measures
4.
Part 2 Net shopping under fire
A. delivery delivery
delivery charges
personal information 87%
returning goods 47%
order 35% dispatch 87%
money back two
B．Summary:
convenience choice obstacles complete trust
build consumers’ trust mature payment rvice
Part 3 Banking at home
A: Outline
1. C: limited opening hours
2. Online banking rvices
D: getting current information on products
F: e-mailing questions to the bank媒体公信力
3.A: competing for customers
4.A: having no computer at home
B: 1. It is banking through the Internet.
2. “Online banking” offers convenience which appeals to the kind of customer banks want to
keep.
张学良传奇3. Banks most want to keep people who are young, well-educated, and have good incomes. Part 4 More about the topic
B: English Good Customer Service American Good Customer Service
1. in a pleasant environment 1. human side
2. cond to none a. family/…/occasions in life
3. different customers b. a partnership
Example:
take a look at everything
alternatives 3. repeat business sales come to sales assistants
4. first contact with the customer
Part 5. Do you know …?
1. c
2. b
3. c
新安江山水画廊风景区
4. c
5. c
6. b
Unit 2 Hotel or B&B?
Part 1 Getting ready
1. hot food: fried egg
2. coffee tea jam cooked
3. dinner, bed and breakfast
4. the room plus all meals
5. V alue Added Tax
Part 2 A touch of home
工商管理考研
Outline
1. B&B
A. bed and breakfast
B. 15000
C. advantages over big hotels
2. A. meeting different people
3. Several features of Suit Us
A. built in 1883
B. …famous guests
4. A. B&B not suitable for some people
Part 3 Renting a car
A.Information about the customer
A family of three + camp equipment
Leaving on Fir., July 7th
Returning on Mon., July 10th
…番茄汁
Best choice: a Pinto station wagon
Regular rate: $ 79.95
Special weekend rate: $ 59.95
Pick up: after 4 p. m. on Fri.
Return: by 10 a. m. on Mon.
Mileage rate: first 300 miles free, then 12 cents per mile
Other costs: Insurance $ 10
Sales tax 8%
Deposit $ 100
B: a compact car/ a station wagon/ automatic transmission/ current models/ pick up/ return the car/ special weekend rate/ regular rate/ unlimited mileage/ insurance sales tax/ a full tank of gas/ deposit/ lowest rates
Part 4. More about the topic
A: 1. suite: a large room with a partition to parate the bedroom area from the sitting room area
2. twin room: a room with two single beds for two people
3. Penthou: a well-furnished and luxurious suite at the top of the building
4. Lounge or sitting room: a room not ud as bedroom, where guests may read, watch
television, etc.
5. single room: a room occupied by one person
6. double room: a room with one large bed for two people
Part 4 Do you know…?
B：1. F 2. T 3. F 4. F 5. T
Unit 3 “Planting” Money Part 1 Getting ready
B: 这部分没有给答案
江别
Part 2 National teach children to save day
A: Time: Thursday, April 17
Purpo: teaching children how to save money
W ay of teaching: 2500 bankers making 5000 prentations
B: 1. Making savings visible and real: building up savings in a piggy bank/ opening children’s
own bank savings account.
2. Encouraging children to save as much as they can: putting 25 cents away for every dollar
the children earn
3. A first step toward learning to budget: giving children an allowance and part of it going
into their own savings.
4. Making savings and investing fun: giving children play money to “invest”in stocks they
can track in local newspapers
Part 3 Credit cards
A: Outline
1.The importance of credit cards
2. Nature
A. “charge”—paying at a later date
B: “limit”
罗汉普顿大学
3. The potential disadvantages—expensive
A. easy to make lots of purchas on card
B. likely to pay a tremendous amount of interest
4. The benefits
B. helpful for emergencies
C. good for travel
Part 4 More about the topic
A: Exerci 1
Column A Column B
1. 3
2 1
3 2
