ISO/TS 16949 CERTIFICATION BODY
AUDITOR
CERTIFICATION
TRAINING
PRE-STUDY QUESTIONS
Table of Contents
Pages Pre-Study: Process Approach 1-5
Pre-Study: ISO/TS 16949 6-10
Pre-Study: Basic Auditing Skills 11-12
Pre-Study: NC Management 13-17
Pre-Study: MSA 18-21
Pre-Study: Statistical Techniques 22-25
Pre-Study: FMEA 26-29
Pre-Study: Rules 3rd Edition 30-33
Reference Documents: Process Approach 34-39
Reference Documents: ISO/TS 16949 40-42
Reference Documents: MSA 43-45
Reference Documents: Statistical Techniques46-50
Reference Documents: FMEA 51-52
PRE-STUDY: PROCESS APPROACH
Introduction:
The following pages give examples of the level of knowledge required. If you cannot answer all of th
e sample questions below, it is recommended you do further pre-study prior to the training cour.
The questions are only examples and may not cover all the full body of the subject matter.
IATF will not be able to provide any direct feedback to auditors on any questions related to the pre-study materials.
Completing the questions is no guarantee of success in passing either the knowledge or application exams, but the materials are intended to assist an auditor in preparation.
KNOWLEDGE
Knowledge Requirements:胸部英语
•Understand the principles of the Automotive Process Approach (APA) including techniques for process identification, process interaction, and process effectiveness and efficiency.
•Understand how to question an organization's identification of process, their quence and interaction, and performance against objectives, with focus on process that directly impact the customer.
核心圈•Describe how to plan a process-bad audit, including customer specific requirements.
1. What is a process?
2. What is meant by the term process outputs?
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3. What is meant by the term process inputs?孤独的影子
4. Describe the difference between a process map and a traditional organization chart.
5. Describe how process could be grouped
6. What information should be included in a process description?
易经怎么入门7. Why is it important to identify interactions between process?
8. Why is it important to describe the quencing of process?
9. Could the organization's process be described with only text?
10. What is meant by the term process effectiveness?
11. What is meant by the term process efficiency?
12. Give examples of how process objectives could be determined:
13. What could affect the way a process performs?
14. What is meant by the term continual improvement when related to a process?
15. Give examples of good practices in choosing process performance indicators.
16. Give examples of product measures and process measures.
17. Explain a compliance focud system vers a process-bad system.
18. How would you asss an organization's process improvement activities?
19. How would you integrate customer specific requirements into your audit plan?
20. Which of the following is the correct automotive industry approach to a quality management
system audit?
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a) Plan the audit of each department of the company giving priority to the production department
b) Plan the audit of each procedure giving priority to tho required by the latest ISO/TS 16949
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c) Plan the audit of each process giving priority to tho affecting the customer
d) Plan the audit by product type giving priority to products delivered to IATF subscribing customers.
APPLICATION
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Competence requirements:
Ability to apply the principles of the automotive process approach within an audit including: •Ability to plan an audit bad on the organization's defined process
•Ability to audit the deployment of the organization's policy, objectives and process indicators •Ability to audit with the emphasis on performance
•Include Customer Specific Requirements in the process audit
•Ability to audit the techniques ud for the deployment of Continual Improvement
Exerci 1: PROCESS IDENTIFICATION
Review the three process maps.
Plea review the file called Process Approach – Ex 1 – Process Map 1
Plea review the file called Process Approach – Ex 1 – Process Map 2
Plea review the file called Process Approach – Ex 1 – Process Map 3
A. Which company demonstrates most clearly the process approach?
B. What are your concerns about the process identified by the other two companies?
