How to Make A Phone Call ?
Speaker：Cheryl Chen
如何开始你的电话交流？
1. Checking they have time to speak
（1）Is now / this a good time to call?
（2）Are you busy? （朋友之间、熟人之间）
Are you free to talk ( for a minute)?
（3）Do you have a minute to speak（较为正式，较为礼貌，商务往来可用）
have a quick chat? （显得比较礼貌和友好）
（4）Have I rung / caught at a bad time?
-
- No, it’s fine. What do you want?/ Sorry, I’m busy right now.
--(And you will give your reason to call) / Well, maybe I could call you later.
2. Give the reason for calling
（1）I’m calling about + n. / v. + ing 或 It’s about + n. / v.-ing（后句较常在朋友间用）
E.g. I’伤心的往事m calling about organizing the meeting.
It’s about party / playing football on Saturday.
（商务往来可以不需要讲are you free to talk,因为工作性质本身就该接听电话）
（2）It’s with regard to + n. / v.-ing（非常正式的用语，可以给人留下深刻印象的）
E.g. It’左耳耳鸣s with regard to organizing the meeting.
（3）I’d like to + infinitive : I’d like to organize a meeting.小面包图片
（4）I’m phoning to + infinitive : I’m phoning to make a appointment with Jack.
接下来，一起来看一下简短电话对话。
（一）Conversation 1
Woman: Hello, may I speak to Kevin, plea?
Kevin: Speaking. (This is Kevin speaking.)
1. 关键句型：
①May I speak to Kevin, plea?
②Speaking. (This is Kevin speaking.)
2. 补充句型：
打电话：This is Linda speaking. May I speak to Kevin?
接听者：Yes, speaking. Who’s this? / Who’s speaking?/ May I ask who’s calling?
3. 关键词： speaking
（二）Conversation 2
Man: Hello, I’d like to speak to Kate.
Woman: [Answer 1]I’m sorry. She’s not in at the moment. Can I take a message?
[Answer 2] Sorry, I’m busy at the moment.
色娘 Can I call you back later? [I’ll get back to you a bit later, okay?]
Man: It’s OK. I’ll call back later./
带口信：Plea tell Mr.Wu that I called. Thank you.
西兰花的家常做法
Woman: You’re welcome.
1. 关键句型：
①I’d like to speak to Kate.
②She’s not in at the moment.
Can I take a message?
④ I’m busy at the moment. Can I call you back later?
感人爱情故事
⑤ I’ll call back later.
2. 关键词：speak to , take a message, at the moment, call, later.
（三）Conversation 3
Kevin: Could I speak to Mr.Ｗu,plea? / [Could you put me through to Mr.Wu?]
Woman: Who’s calling, plea? [Who’s that?]
Kevin: This is Kevin.
Woman:Hold on a cond, plea.
1. 关键句型：
Who’s calling, plea? [Who’s that?]
Hold on a cond, plea.
2. 关键词: hold on
3. 补充句型：
①Nice talking to you.
②Talk to you later.
各个部分要点细说：
（四）打电话
1. 寻找接电话对象：先要确认接电话的是不是要找的人。
（1）This is Grace. Could I speak to Eddie? 我是格蕾丝，我能和艾迪说话吗？
（2）May I speak to Richard in Marketing? 我可以和市场部的理查德讲话吗？
（3）Hello, is Richard there?
（4）Hi, I need to talk to the person who is in charge of production facility?
您好。麻烦转接负责生产设备的人。
2. 来电目的：打电话找对象是什么事情。
（1）I need to speak with him urgently. 我有急事找他谈。
（2）I have something urgently talk with Miss Liu. 我有急事找刘小姐。
优秀的英语（3）I’m calling to report the recent developments to you.我打电话想向您汇报一下近期的工作进展。
（4）I’m calling to confirm the appointment for this afternoon.
（5）I’m calling to place an order for your products.
（6）I’m calling to confirm whether you have received my e-mail or not.
3. 要找的人不在：如果要找的人不在，对方可能会这样说
（1）He’s out of the office right now.
（2）He’s out of town now.
（3）He’s in a meeting right now.
4. 情景对话
A: Good morning. DB Company.
B: Oh, good afternoon. May I have the pleasure to speak with Johnson?
A: Who shall I say is calling?
B: It’s Juana Brown.
A: Plea hold and I’ll e if he’I’m so sorry, but Mr. Johnson just left the office.
B: When will he be back?
A: He won’t be back today.
B: That’s too bad.
（五）接听电话
1.自我介绍：接电话的时候要先做自我介绍
（1）Hello, Lucy speaking. May I help you?
（2）This is Mary calling from Beijing Office.
（3）Hello, this is Lily from X Company. May I help you?
（4）Hello, Wilson Toy Company.
2.询问找谁
（1）Who’s speaking?
（2）Who’s calling?
（3）Can I ask who’s calling?
（4）May I have your name, plea?
3.自己是对方要找的人
（1）This is Black speaking.
（2）Speaking.
（3）Susan speaking.
（六）帮忙留言
1.是否留言：询问对方是否留言
（1）Do you have a message?
（2）Is there any message?
2.我想留言
（1）Can I leave a massage?
（2）I would like to leave a message.
言行一致的意思（3）Could you plea take a message to Jack?
3.请求回电
（1）Plea have him call me back.
（2）Would you plea tell her to call me back?
4.让对方稍等
（1）Hold the line, plea.
（2）Wait a minute, plea.
5.情景对话
A: Hello. This is Lily. Can I speak to Mary.
B: Plea wait
Sorry, she is not in the office. Would you like to leave a message or call back later?
A: I want Mary to call me back.
B: OK. I will have her call you back as soon as possible. May I have your name,plea?
