2020年山东省职业院校技能大赛（高职组）
“货运代理”赛项试题
Test Project of Freight Forwarding
Module 4 Air Freight Operation
Competition Time:
3.0 Hours
流盼>腻形近字组词
古语骂人INTRODUCTION
Module 4 is Air Freight Operations. You should be able to quote to the customer, make and handle documents, analyze the cau of complaints, offer effective solutions, and ttle claims. DESCRIPTION OF PROJECT AND TASKS
小歌曲There are three tasks in this module. You should submit the results within the specified time. The three tasks are:
政协提案
1.To calculate the costs and write an English email to reply the consultation.
films怎么读2.To make and handle air documents.
3.To handle abnormal cas.
MARKING SCHEME SUMMARY
INSTRUCTIONS TO THE COMPETITOR
There are two subfolders in the folder 【M4】. Plea read the material in the subfolder 【M4_01_MATERIRAL PACAKGE】, and complete the answer sheet in the subfolder 【M4_02_AN
起床英语怎么说
SWER SHEET】.After that, plea rename the folder 【M4_02_ ANSWER SHEET】as 【XX_ M4_ 02_ ANSWER SHEET】（XX means the competitor number）.
TASK 1 AIR FREIGHT QUOTATION
Plea read the DOCUMENT “Task1_Mail_ex_inquiry-airfreight” and calculate the costs by using the information received from the customer. In the DOCUMENT “T1_calculation & Mail quotation”, write an English E-mail to reply to the customer in terms of Jiessie，the air operator of GUANGZHOU GOLDEN GULF FREIGHT TRANSPORTATION CO. LTD.
Real name is not allowed in the mail, or it is an invalid answer. When you finish, save and print a paper edition with your signature.
王羲之真迹TASK 2 MAKE DOCUMENTS
Plea read the DOCUMENT “Task2_Mail_ex_HAWB-issuing” and fill out the HAWB in the DOCUMENT “T2_blank AWB ” according to the given information in terms of Jiessie，the air operator of GUANGZHOU GOLDEN GULF FREIGHT TRANSPORTATION CO. LTD. Real name is not allowed in the mail, or it is an invalid answer. When you finish, save and print a paper edition with your signature.
TASK 3 HANDLE ABNORMAL CASES
Plea read the DOCUMENT “Task3_Mail_ex_complaint” and write an English E-mail in the DOCUM ENT “T3_Exception Handling” to handle abnormal cas in terms of Jiessie，the air operator of GUANGZHOU GOLDEN GULF FREIGHT TRANSPORTATION CO. LTD. Real name is not allowed in the mail, or it is an invalid answer. When you finish, save and print a paper edition with your signature.
