五星级酒店客房培训——如何清洁水壶和冰桶

更新时间:2023-07-11 05:26:34 阅读：评论：0

		STANDARD OPERATING PROCEDURE 标准操作程序
HOW TO CLEAN KETTLES AND ICE BUCKETS怎样清洁热水壶和冰桶
Task Number: 任务号：	HKFL-0005
Department: 部门：	Houkeeping 客房
Date Issued: 日期：
Guest Expectation: 客人期望：	I expect the kettle to be clean, as I prepare my coffee and tea in this equipment. I expect Ice Buckets to retain their “new” look. 我希望热水壶是干净的，因为我要用热水壶来冲咖啡和茶。我希望冰桶看起来像新的一样干净
Time to Train: 培训时间：	20 minutes

海的女儿读后感20字

Why is this task important for you and our guests?

为什么这个任务对我们和客人来说很重要？

Answers:

1.Increas GSTS.

增加顾客满意度

2.Our guests want to prepare tasteful hot beverages with the kettle. This is only possible if the kettle is clean.

我们的客人想用热水壶准备热饮。

3.Our guests want to enjoy chilled beverages from clean impressive looking ice buckets.

我们的客人想要喝冷饮可以使用冰桶惠普笔记本型号

4.I can increa the GSTS score.

我可以提高顾客满意度的分数

5.I can show my professionalism.

炸汤圆我可以展示我的职业技能

WHAT/ STEPS运动会广播稿200字左右步骤	HOW/ STANDARDS标准加拿大英文	TRAINING QUESTIONS问题
1) Switch off the kettle and Empty the Kettle 关掉电源并倒空热水壶	Ensure the kettle is switched off and unplugged. Then Empty the kettle 确保空热水壶的插头是拔掉的	Why do I need to switch off the kettle and unplug? 为什么需要拔掉插头？ Why do I need to empty the Kettle? 为什么要倒空热水壶？
2) Cleaning the Kettle 清洁热水壶	Refill the kettle with some fresh water. 重新加入干净的水 Add special cleaner or vinegar to ensure, lime stone or other marks are removed. 加入安全的专用清洁剂或酸性物质，确保清洁剂和热水壶的四壁完全接触 U a toothbrush and brush the element if necessary. 如果需要可以用牙刷和小刷子去掉污垢 Rin the kettle thoroughly with hot water. 倒掉清洁剂并用清水反复冲洗 Dry the kettle with a clean glass cloth. 用干布擦干热水壶 Never u aggressive chemicals to clean the surface or the interior as it will damage the kettle. 决不要用腐蚀性的化学剂清洗热水壶 Never immer the kettle in water when cleaning. 清洗热水壶时不要将其浸入水中	Why do I need to refill the Kettle with fresh water? 为什么要重新加水？ Does Vinegar clean the lime stone? 醋能除掉水垢吗？ Where do I get a toothbrush from? Is it OK to scrub the heating element? 哪里需要牙刷？如果加热是否有效？ Why do need rin the Kettle thoroughly? 为什么需要完全的冲洗热水壶？ Why can I not u aggressive chemicals? 可以用腐蚀性的化学剂吗？
3) Cleaning Ice Buckets 清洁冰桶	Empty ice bucket of any water. 确保空冰桶中没有水 Clean the bucket and lid with a general purpo cleaner and a clean cloth. 用专用抹布和清洁剂，清理桶和盖 Pay attention to the rubber rim of the bucket as mould may develop there. 特别注意橡胶边缘的霉迹清理中国最长的国道Rin the ice bucket and lid with hot water. 用热水冲刷冰桶和冰桶盖	Why do I need to clean the ice bucket? 为什么需要清洁冰桶？ Why do I need to rin the bucket after cleaning? 为什么要清洁后冲洗桶？
4) Drying Ice Bucket 擦干冰桶	Wipe the outside and inside of the ice bucket with a dry clean cloth 用干布擦净冰桶内外 Replace the ice bucket as per you Standard 将冰桶放到规定的地方 PHOTO#1	Why do I have to dry the bucket? 为什么要擦干冰桶？ Is it important to clean the bucket every day? 每天清洁冰桶重要吗？ Why is it important to place the bucket always on the same place? 长跑训练为什么要把它放到一个规定的地方
5) Report defects 记录缺陷	Report defects immediately to Houkeeping office. 有任何问题立刻报告客办	How do I report defects to HK? 怎样向客房行政管家报告工作缺失

Summary questions:

总结问题

1.Before cleaning a kettle what is the first thing I must do?

在清洁热水壶时，第一件工作是什么?

2.Does kettle cleaning a part of the daily routine of room cleaning?

每天需要清洁热水壶吗？

3.What does 7 steps were mentioned in relation to cleaning the kettle. What were they?

清洁热水壶有哪七个步骤？都是什么？

4.What can you u to assist you cleaning the kettle?

你需要用什么工具来帮助你清洁热水壶？

5.What chemical can I not u when cleaning the Kettle?

何种化学制剂不能在清洁热水壶时使用？

6.What is the procedure for cleaning ice buckets?

清洁冰桶的程序是什么？

7.Where must you pay special attention when cleaning ice buckets?

我们向往的生活

在清洁冰桶时有哪些地方需要特别注意？

8.What do I do if after cleaning the kettle, it no longer works?

如果热水壶在清洗完后不再工作了，我应怎么做？

Now ask the trainee to practice the task from start to end to test competency.

培训回顾

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