竭尽全力的近义词
Process Owner – Roles and Responsibilities
Objective of the Role
•Take ownership over the Process to establish accountability
•Ensure there is a balance between the key components of a good Service Management environment: People, Technology (Tool), Process and Steering Responsibilities
•Ensuring that the Process and Governance Structure is fit-for-purpo
美国浪漫主义•Defining the Business Ca for the process
•Ensuring there is optimal fit between people, process, technology (tool) and steering
•Ensuring proper Key Performance Indicators are t
•Ensuring quality reports are produced, distributed, and utilid
•Integrating the Process into the line organisation.
•Taking a ‘helicopter view’, overeing and ensuring integration between the specific Process and other Service Management process.
歉疚•Staying informed about developments of the business of Reuters恋爱磨合期
•Staying informed about new ICT and / or ITIL developments
Activities
•Analyze and distribute reports
•Review propod changes to the Process and Governance structure春风吹来的时候
•Initiate improvements in the tool, process, steering mechanisms, and people •Review integration issues between the various process
编发教程儿童•Communicate changes to the Process and Governance Structure
•Promote the Service Management vision to board level / Senior Management •Function as a point of escalation when required
•Approve and initiate training when required
•Recruit and coach staff to support the Process where needed
•Attend board level management meetings to ass the impact of organisational decisions on the process environment
•Schedule and attend meetings according to the Process and Governance Structure
Authority
•Has the authority to approve propod changes to the Process and Governance Structure
•Cannot enforce the u of the Process, but can escalate any breaches to board level management
•Can organi training for IT employees and can nominate staff, he/she cannot oblige any staff to follow training, but can escalate to line management should training be required
•Will negotiate with the relevant Process Owner if there is a conflict between process
•Has the authority over Process staff where process activities are concerned •Can initiate rearch i我的第一本书
nto changing tooling, however, the tool owner is responsible for the tool and will have the final say
•Will negotiate with the relevant Process Owner if there is a conflict between process
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