酒店常用
Have you a rervation?您预定过了吗？
May I know your name and room number?您能告诉我您的名字与房间号吗？
Here is your room key.给您房间钥匙。
Plea pay at the cashier's desk over there.请去那边帐台付款。
Are the your baggage?这些是您的行李吗？
1．早晨好。中午好。晚上好。 Good morning/afternoon/evening
2．欢迎您光临我们饭店。Welcome to our Hotel
3．旅游愉快吗？ Did you have a nice trip?
4．我是接待员/服务员。I am receptionist. (waiter／waitress)
5．需要我帮忙吗? What can l do for yon?
6．请稍等一会儿。Just a moment, plea
7．很高兴为您服务。I am always at your rvice
8．希望您在这里住得愉快。I hope you will enjoy your stay with us here.
9．对不起，给您添麻烦。 I am very sorry to have caud you so much trouble
10.如果您需要什么帮助，请及时告诉我。 Just let me know if there is anything. I can do for you
11．这边请。This way，plea
12. 请走这边。Would you care to step this way，plea?
13．不客气。 You are welcome／“Not at all／It“s my pleasure
14．为宾客服务是我们的荣幸。It’s our pleasure to rve our guests
15．您先请。请跟我来。 After you．Follow me ,plea.
16．对不起，我马上就过来。 Excu me，I will be with you in a minute.
17．能告诉我您的姓名吗? May l have your name?
18．对不起，让您久等了Sorry to have kept your waiting
19．您能填一下这张表吗中国少年先锋队队歌歌词? Would you plea fill in this form?
20．您如何付账，是现金还是信用卡? How are you going to pay，in cash or by credit card?
21．对不起，我能进来吗? Excu me房子装修风水，may l come in?
22．一直往前走。向左转、向右转Go straight ahead．Turn left,turn right
23．您可以坐这部电梯到客房You may go to your room by this elevator
24．我马上为您查一下。 Let me have a cheek for you.
25．请坐。 Take a at．plea
26．我来为您指路。I’ll show you the way?
27．祝您旅途愉快。 Have a good trip
28．祝您生意兴隆。 I wish you a good business
29.欢迎您下次再来。 You are welcome to stay with us next time
30夏秋季征兵．希望再次为您服务。I am looking forward to rving you once again.
基本待客英语
（一）在正式的英语表现里，疑问基本句型可分为下列四种：
竹笋鸡1. May I ~
2. Could you ~
3. Would you ~
4. Shall I ~?
只要理解这四种基本的句型，就可以处理大部分业务上的状况。
1．自己要做什么事时，就使用May I ~
May I have your name, plea? 请问尊姓大名
May I have your check-out time, plea? 请问您什么时候结帐离开？
实习指导教师意见May I e your passport, plea? 请让我看一下您的护照好吗？
May I know your nationality, plea? 请问您的国籍是什么？
2． 麻烦客人时，可使用Could you ~
Could you fill out the form, plea? 请您填写这张表格好吗？
Could you write that down, plea? 请您写下来好吗？
Could you draft the fax, plea? 请您写下传真的草稿好吗？
Could you hold the line, plea? 请不要挂电话好吗？
3． 询问客人的喜好或是做什么时，可使用Would you ~
Would you like tea or coffee? 请问您要喝茶还是咖啡？
Would you like to take a taxi? 请问您要搭计程车吗？
Would you mind sitting here? 请问您介意坐在这里吗？
** 只要在疑问词后加“Would you ~”，就可以提出大部分的询问。
When would you like to visit Kunshan? 请问您想要何时参观昆山？
When would you like to have lunch? 请问您想在哪里用餐？
What time would you like to eat? 请问您想何时用餐？
Who would you like to contact? 请问您想和谁联络？
Which kind of room would you prefer? 请问您喜欢哪一种房间？
How would you like to ttle your bill? 请问您的账单如何处理？
管理的管组词
How long would you like to stay? 请问您要逗留多久？
How many tickets would you like to buy? 请问您要买几张票？
4． 在提供建议协助、征求意见时，可使用Shall I ~ 或Would you like me to do ~?
Shall I draw the curtains? 请问需要我把窗帘拉上吗？
Shall I draw you a map? 请问要我为您画一张地图吗？
Shall I make the rervation for you? 请问要我为您安排预约吗？
（二）招呼语
Good morning. (用于中午以前)
Good afternoon. (用于中午至下午六点以前)
Good evening. (用于下午六点过后) 在这些招呼语的后面接句子，例如：
Good morning, sir. Are you checking-out? 早上好，先生，请问您要退房吗？
Good afternoon, sir. Welcome to LI JIA Hotel. 中午好，先生，欢迎光临丽嘉酒店
Good evening, Ms. May I help you? 晚上好，小姐，请问我能为您服务吗？
后面也可以接上自己酒店名称、部门名称，如：
Good morning, sir. This is the Front Desk. May I help you?
早上好，先生。这里是服务台，请问您需要服务吗？
（三）回答
1.一般性的回答
I e, sir. 我明白了，先生。
Certainly, sir. 好的，先生。
2.请对方再等一会儿
Just a moment, plea. 请稍等。
Thank you for waiting. 您久等了，先生。
I am very sorry to have kept you waiting. 很抱歉让您久等了。
Could you wait a little longer, plea? 请您稍候好吗？
3.要麻烦客人或是拒绝客人的要求时
李时珍活了多少岁拒绝客人时，不要一口回绝说“No.”，要委婉一些。
I am afraid I can’t do that. 不好意思，我恐怕没办法那样做。
Excu me, sir. Plea let me pass. 不好意思，先生，麻烦让我过一下。
4.道歉
如果是自己的错就说“I am sorry.”; 如果是公司的错，就说：“We are sorry.”。
I am very sorry for the delay. 很抱歉延误了时间
I am very sorry for the inconvenience. 很抱歉造成您的不便。
I would like to apologize for the mistake. 为这个错误我深致歉意。
5.客人对自己说“Thank you.”时回答
You are welcome. 不客气。
Thank you, sir. 谢谢您，先生。
Thank you very much. 非常感谢您。
眼线画法
6.交给客人某些东西时，可以说
Here you are. 您要的东西在这里。
Here is your room key. 这是您的房间钥匙。
Here it is. 这是您的东西。
7．当客人准备离开时，可以说：
Have a nice day. 祝您有美好的一天。
Plea enjoy your stay 祝您住宿愉快。
We hope to e you again soon. 希望不久能再次见到您。
