Individual Report
F84T 34 Managing People and Organisations
Outcome 4
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监理员培训Contents
Introduction
The purpo of this report is to examine the understanding of management structure in the organization and its application. There are five ctions in the report: management structure before merger; management structure after new development; contingency approach and its variables after merger; different relationships within the new structure; relevance of different relationships with new structure.
Section 1:The Structure at Prent in Shangri-la Hotel
At prent, flat structure is ud in the management of the hotel. Hybrid management structure is ud. Craig ud the centralized腊排骨炖土豆 and line approach to manage the restaurant .Ailsa ud the decentralized and team approach to manage the hotel. In the hotel, all of the work was divided into four types according to different products or rvices: chambermaids, reception, kitchen staff and waiting staff.
Flat structure: it means that a business has few vertical level of management and a wide
span of control. As a result, the relationship between manager and subordinate will be clod, the flow of information will be quick, and it will save administrative expens. However, becau of wide spans, the communication between the same level department and employees will be difficult. In the ca, for example, in the kitchen, there侃 were only two levels: Craig, the manager; kitchen staffs and waiters. Craig directly gave the subordinates their different tasks. So it was a flat structure.
Centralization& Decentralization: the centralization means that the important decisions are taken by the top management and the other levels implement the directions that top manager gives. In the ca, Craig mainly ud the centralized approach. For example, all his subordinates must follow the menu made by Craig. And Craig made decisions by himlf and allocated tasks to kitchen staff and waiters. It should be a centralized旅游发展规划 approach. Decentralization means top manager delegates石榴什么时候开花 authorities to all levels of management. In the ca, Ailsa ud this decentralized approach. For example, in the management of Ailsa, she gave rights to Antonio to run things. It was a decentralized approach.
Line structure: it means that authority comes down from the boss to their staff directly in a line relationship. Its advantage is that it is very convenient to communicate becau of the direct line relationship. However, becau it needs an one-to-one managing process, the managing tasks are too heavy. It will be costly. In this ca, Craig ud the line approach. Craig allocated specific tasks to different staffs. He required that all staffs should do dishes following his menu. And he required the waiters should attend to customers within five minutes of being ated. He managed all the individuals in the restaurant directly. So it was a line approach.
Team structure: it refers to divide the entire organization into work groups or teams. After dividing into teams, there will be high employee involvement and empowerment. The functional barriers will also be reduced. However, the ambiguous chain of command will ari. In the ca, Ailsa ud this approach. She divided all staffs in the hotel into veral teams, such as the reception team managed by Antonio, the cleaning staff team, and the chambermaids team. Every team had their own specific work to do, and every team number involves in the management. So it was a team approach.
Product or rvice: it means that the entire organization is divided into different departments according to the products or rvice supplied to customers. In the ca, is was divided into four types: chambermaids, reception, kitchen staff and waiting staff. For example, in the management of the hotel, Craig方长’s staffs were divided into following parts: the kitchen cook, the purchasing staff and the waiters. They did different tasks and made different products or rvice to customers. So it was a products or rvice approach.
Section 2:An Appropriate Form of Re-Structure for Shangri-la Hotel
After the new development of the organization, the organizational structure can be divided into three parts: the manager, the staff and the supplier. It is called a Shamrock management structure. The departmentalization approach could also be ud.
Product departmentalization: it means that the entire organization is divided into different departments according to the products or rvice supplied to customers. In the ca, before merger, it consists of four types: chambermaids, reception, kitchen staff and waiting staff. There would be additional two types after the merger. One was is farm , the
other is Gordon’s restaurant.
Shamrock structure: It especially refers to the three-part or three levels of an organizational structure. In the电脑重做系统 shamrock organization 漆黑的反义词there are three different groups of people: basic managers, employees as the core part, the external co- workers and the part-time workers as a form of supplement.
