商务英语高级写作高分范文
商务英语高级写作范文：投诉与索赔原因
1. Complaint for Poor Quality投诉货物质量欠佳
写作案例详解
HSE
Hong Seng Electronics
Blk 3024 #01-118 Ubi Road
Singapore __ 20万以内买什么车好
Fax:65-747-4644; Tel:65-744-0817
27 March 200-
Mr Chua Chee Hieng
Videx Sdn Bhd
4-6 Jalan Pasar
__ Batu PahatJohor Darul Takzim
Malaysia
Dear Mr Chua
Shipment of Videx (L15) Videocastte Recorders w/remote control:Order No.__
晓出净慈送林子方 The above shipment of 60 Videx Model L15 video castte records with remote control was delivered on 25 March 200,and was checked on delivery.
I am afraid that I really must complain about the quality of the machines.You appear to have supplied us with a product which falls far below the standard our customers expect.The L15 VCRs that you delivered were poorly finished and shoddy.What is more,they are certainly not as good as the demonstration models that I was shown when
your reprentatives visited my shop in early February.
This matter is causing us great inconveniences,since we have now included the L15 in our new catalogue and we are receiving a large number of enquiries about it.We shall now be faced with canceling it from our catalogue,and explaining to customers that it is no longer available.
I should like you to refund the money we have paid you for the machines.Alternatively,if this is unacceptable,I should be prepared to accept the L16 model as a replacement for the L15 at the same price.
中国邮政挂号信查询 I look forward to hearing from you in the very near future.
职业目标的确定
Yours sincerely
Goh Eng Jee
Shop Manager创造宣言教案
2. Complaint for Shortage投诉产品数量不足
写作案例详解
KCDPT
Klotz Cable Distributors PT
JI.Cideng Timur 19
Jakarta,Indonesia
Tel:62-21-__-__ Fax:62-21-__-__
To: Mr Jimmy Loo,Export Manager, Fax:__-__
熏肉怎么吃
Syntex Cable Corporation,Selangor
Darul Ehn,Malaysia
From: Mr Samir Rahardjo,Klotz Cables, Fax:62-21-__-__ Indonesia
Date: 13 August 200-
Subject: Missing reel of cable
Dear Mr Loo,
Consignment No.CCD __
We received the above consignment of half-inch multicore LAN cable from you this afternoon.
However,on checking the consignment we have discovered that one of the reels of cable (500m) is missing.The bill of lading reference number is CC/3a.
As you know,we have a number of industrial clients who urgently require cable,and this mistake is causing a great deal of inconvenience,and may lead to loss of business.
I should appreciate your looking into this matter and arranging for delivery of the required cable as soon as possible.
Yours sincerely
For Klotz Cable Distribution PT
Samir Rahardjo
hping Samir Rahardjo
Manager
3. Complaint for Invoice Mistake投诉单据有误
写作案例详解
Sinolib
Sinolib Book Ltd.
Shop 350 Ocean Centre
Canton Road-Kowloon
党员学习计划
Hong Kong SAR
Tel:__-__ Fax:__-__
27 May 200-
Mr W Mak,Sales Department
Palette Publishing Co.
14/F Hopeful Building
22-24 Po Heng Road
Aberdeen
Hong Kong SAR
Dear Mr Mak
Subject:Invoice No.P5643/9
We have just received the above invoice for a consignment of books which was delivered on 4 May 200- as part of our exhibition of contemporary Chine photographer’s work.
However,your invoice states that the consignment contained 240 copies of China on the Move by Shui Man-hing,whereas,in fact,it contained only 200 copies.If you check our original order (No.__-__- copy attached) you will e this was all we ordered.
We trust you will arrange for a new invoice to be issued in the near future,as we shall be happy to ttle this account as soon as possible.
Yours sincerely
Sophia Wan
Sophia Wan
Accounts Clerk
4. Complaint for Delivery Delay投诉延误交货时间
写作案例详解
Dear Mr.Smith:
The 1,000 cameras under order 383 shipped per S.S.Pacific arrived here yesterday.
On examination we’ve found that 100 cameras in 2 cas are verely damaged. At first we thought that damage had resulted from the rough handling of the carrier,but an investigation made by the most authoritative surveyor here,China Commodity Inspection Bureau (CCIB),reveals that the damage is attributable to your improper packing.The camera being delicate instrument,we have emphasized repeatedly in your previous letters that proper packing is of utmost importance,and you have made your definite assurance of the reliability of your packing.However,you actual practice has breached the stipulations t forth in Order 383.For further particulars,we refer you to the enclod inspection certificate issued by CCIB.
