饭店管理（双语）知到章节测试答案智慧树2023年最新山东财经大学
第一章测试
1.Room rvice refers to food and beverage rvices delivered to a guest’s room．（ ）
参考答案:
对
2.Hotel product is perishable.（ ）
博士娃幼儿园参考答案:管理书
对
3.Hotel chain refers to a group of hotels with the same brand name．（ ）
参考答案:
对
4.Franchie refers to tho who manage the brand and ll the right to u the brand name．（ ）
参考答案:
龙眼的功效与作用错
蝎子辫的编法图解
5.The majority of hotel brand own the hotels．（ ）
参考答案:
错
第二章测试
6.Top-level managers can supervi the work of fewer persons than can subordinates at lower levels．（ ）
参考答案:
对
7.Each employee should report to only one boss for a specific activity．（ ）
参考答案:长白山天池
对玉米面糊糊的做法
幼儿园加减法
8.Span of control refers to the number of people one supervisor can effectively manage．（ ）
参考答案:
对
9.Hotel G.Ms must be able to utilize conceptual skills、interpersonal skills、administrative skills and technical skills to be effective．（ ）
参考答案:
对
10.Orientation is the process of providing basic information about the organization that should be known by all of its employees．（ ）
参考答案:
对
第三章测试白蜡烛
11.Typically the lection decision is made by the Human resource department．（ ）
参考答案:
错
12.H.R is both a line and staff function．（ ）
参考答案:
对
13.HR department belongs to staff department．（ ）
参考答案:
对
14.The turnover level in hotel is high．（ ）
参考答案:
对
15.Uplling training is usually provided for desk agents.（ ）
参考答案:
对
第四章测试
16.Lodging is a rvice business.（ ）
参考答案:
对
17.Service is an attitude as much as it is a skill.（ ）
参考答案:
对
18.Concierge is the individual within a full-rvice hotel responsible for providing guests with detailed information regarding local dining and attractions, as well as assisting with related guests needs.（ ）
参考答案:
对
19.Service Quality refers to the consistent delivery of products and rvices according to expected standards.（ ）
参考答案:
对
