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IAOP Shanghai Chapter Meeting
China Outsourcing -Opportunities and Challenges
Alan Fung
January, 2010
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Key Outsourcing Trends in China (1/2)
BPO a Key Driver of industry
W
BF
KP
忘掉
费力的近义词Key Outsourcing Trends in China (2/2)
Emergence of Tier II and Western Cities
O
W
幼儿园文明礼仪
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China outsourcing industry is experiencing rapid growth
Overall, the industry CAGR is 23.5%. ITO is maintaining stable growth, BPO is growing rapidly
Source ：Frost & Sulllivan
BPO
ITO
7.42
9.04
10.73
12.49
14.60
4.38
8.32
10.50
12.89
6.16
5
10
15
20
25
30
2006
2007
2008
2009F
2010F
China's rvice outsourcing market size and forecast, 2006 –2010 (USD Billion)
19.05
15.2
11.8
22.99
27.49
CAGR
( 06-10 )
23.5%
30.9%
18.4%
However, China has yet to reach its potential in global outsourcing by capturing industry trends …
儿童练字Offshore BPO has still considerable room to grow
Source ：MOFCOM ；Frost & Sullivan
10
20
30
40远方网
50
2007
2008
22.8
42.7
Offshore
CAGR ( 07-08 )
87.3%221%
64.6%
ITO
BPO The market share of China in global offshore BPO is much less than that of India
India
Canada
Philippines
Ireland
CEEU Mexico China 0%
10%
20%
30%
40%
怎么查住房公积金50%
60%
70%
80%
90%
100%
2008 Market shares
2 %
37 %
Source ：Everest
The market share of the main offshore BPO rvice
receiving countries in 2008
a在线Other
