Chapter 13 – Managing Change and Innovation
True/Fal Questions
WHAT IS CHANGE?
足球王国1. Change is an organizational reality.
True (easy)
2. Organizational change can be alteration in people, structure, or technology.
逯姓的来源
True (moderate)
FORCES FOR CHANGE
3. The marketplace is an external force of change.
True (moderate)
4. The change in demand for health care technicians is an example of an economic change.
Fal (difficult)
5. Economic changes are an internal force of change.
Fal (moderate)
6. Any manager can be a change agent.
True (moderate)
TWO VIEWS OF THE CHANGE PROCESS
7. The "calm waters" approach to change would be consistent with Lewin's concept of unfreezing, changing, and refreezing.
True (difficult)
8. In the "white-water rapids" metaphor of change, managers should expect change at any time, and it may last for unspecified lengths of time.
True (moderate)
MANAGING CHANGE
9. Change threatens the investment you've already made in the status quo.
True (easy)
邾城10. One reason people resist change is that is substitutes ambiguity for uncertainty.
Fal (difficult)
11. The manager's options for change esntially fall into three categories: structure, te
chnology, and product.
Fal (difficult)
12. Computerization is a technological change that replaces people with machines.
Fal (moderate)
13. Probably the most visible technology changes in recent years have come through managers’ efforts to expand corporate financing.
Fal (moderate)
14. Sensitivity training is a method of changing behavior through unstructured group interaction.
True (easy)
15. Organizational cultures tend to resist change.
True (moderate)
16. Techniques to change people and the quality of interpersonal work relationships are termed organizational development.
酒醉饭饱True (moderate)
17. Cultural change is easier when the organizational culture is strong.网名符号
Fal (easy)
18. The first step in accomplishing organizational cultural change is to initiate a reorganization.
Fal (moderate)
CONTEMPORARY ISSUES IN MANAGING CHANGE
19. Cooptation refers to covert attempts to influence.
Fal (moderate)
20. Manipulation is using direct threats.
Fal (moderate)
21. A major disadvantage of coercion is that it is frequently illegal.
True (moderate)
22. Negotiation refers to covert attempts to influence, twisting and distorting facts or withholding information.
Fal (moderate)
23. In cooptation, an organization eks to "buy off" the leaders of a resistance group by giving them a key role in the change decision.
True (moderate)
24. Never negotiate with employees as a means of overcoming resistance to change.
Fal (moderate)
25. The first step in changing organizational culture is to conduct a cultural analysis.
True (easy)
26. In process reengineering, a company drastically changes its structure, technology, and people by starting from scratch in reexamining the way the organization's work is done.
True (moderate)
27. Stress is a dynamic condition a person faces when confronted with an opportunity, constraint, or demand related to what he or she desires and for which the outcome is perceived to be both uncertain and important.
True (moderate)
28. In terms of organizational factors, any attempt to lower stress levels has to begin with employee lection.
True (moderate)
MANAGING WORKFORCE DIVERSITY
29. The Paradox of Diversity is described as situations in which limitations are placed upon diver individuals by strong organizational cultures.
True (moderate)
STIMULATING INNOVATION
30. Creativity is the process of taking an idea and turning it into a uful product, rvice, or method of operation.
Fal (difficult)
Multiple Choice
A MANAGER’S DILEMMA
31. According to the company profile in “A Manager’s Dilemma,” which of the following branded products does Panamerican Beverages, Inc ll in Latin America?
a.Pepsi
b.Coca-Cola (moderate)
泰安名吃c.Ocean Spray
d.中国汉字文化Gatorade
e.Evian
32. According to the company profile in “A Manager’s Dilemma,” Francisco Sanchez-Loaeza, Panamco’s Chairman and CEO, attributes all of the following organizational factors as important to the company’s success EXCEPT:
a.centralized management philosophy (moderate)
b.手机跑分排行榜logistical experti
c.innovative merchandising strategies
d.excellent financial stewardship
e.decentralized management philosophy
WHAT IS CHANGE?
