Communication: Analyzing and
Prenting Complex Communication
Outcome 1
DE3N 34
Candidate name:
Class and Grade :
日剧smile
REPORT ON CUSTOMER SERVIC
ndmessage
IN CAMBRIDGE UNVERSITY
TABLE OF CONTENT
1.0Introduction…………………………………………。.1
2.0Procedure…………………………………………….。1
3.0Customer care………………………………………..1
4.0The teaching system of schoolpandaspace………………………瓶子用英语怎么说.。。..1
4.1The teaching facility 。。.。..。。...。。...。..。.。.。。..。..。。。。.。.。。。.。。。..。.。.。.。。。.。.。。....。.。。.。.1
4。2Teacher resource and quality……………………………………。.2什么像什么比喻句
4。3The library of school……………………………………………..。2
5.0 The life in the school santa claus…………………………………...3
5.1 Canteen…………………………………………………...……人教版八年级下册英语。..3
5.2 Dormitory of school ………………………………。。。…………。.3
6。0 The entertainment of school……………………………4
wouldyouplea 6.1 Sports………………………………………………….。………..4
6。2 Activity and amument……………………………….。………4
7。0 Conclusion ……………………………………………...5
8.0 Recommendation ………………………………………5
厦门新航道
9.0 Bibliography ……………………………………………6
10。0 Appendixes…………………………………………….。6
1。0Introduction
The aim of this report is to describe the customer rvice in Cambridge University。 The objective of the report is to improve the customer rvice of Cambridge University and do asssment of customer care。
The readership of the report are the people who working in Cambridge University.
This report will cover 4 parts。 They are the definition of customer care， the rearch ctions, conclusion and recommendation.
2.0Procedure
In order to collect the information to produce this report, the internet and various arch engines have been ud to access the customer rvice information of Cambridge university， this is the most effective way of obtaining the up-to-date information needed. Also the questionnaires have been ud in this customer rvice resreach。
3。0Customer care
A customer care is the way to improve customer satisfaction。 The customer care could respon customer's request。 In university， the students are the prime customer. As a student, the most important aspect for them is study, so the investigation divided into 3 ctions, including： study, life and entertainment。
4。0The teaching system of school
4.1The teaching facility
The three major campus include more than 180 teaching rooms. The range from collaborative teaching and learning spaces to minar rooms and traditional lecture theatres。 Computer laboratories， rooms and practical training areas cater for specialid needs。 Large lecture theatres are fitted with a range of modern teaching technology tools. Video—conferencing is also available in lected rooms. In the Cambridge University, thave a nice dayhe University’s innovative Collaborative Teaching and Learning Centres (CTLC） add new dimensions to available teaching spaces. The Centres are equipped with state—of-the-art audiovisual teaching equipment and consist of a ries of
spaces that allow for group work, teaching, photocopying， printing and recreation。 The Cambridge University anticipates and responds to student learning and rearch needs, producing positive graduate outcomes and providing the information infrastructure necessary for leading—edge rearch activities。
4.2 Teacher resource and quality
There is no doubt that teacher resource of Cambridge University was the most excellent one all over the world.
There are 1，000 teachers and 1,000 visiting scholar worked in Cambridge University. Cambridge has 16，900 students consist of 6935 postgraduates （72％ of postgraduates come from other university and 42% of postgraduates are Foreign students）.
The school has its effective management team。 The President of Cambridge is queen’s husband—— prince Philip Calendar ， has an Assistant Director for routine .
The achievement of Cambridge University is great and there are78 people who from Cambridge university won the Nobel Prize
4。3The library of school
The library of Cambridge university plays a esntial role on the university life of students. The library offered student diver rvices and satisfied their wants and needs.
There are veral imaging rvices which provide in Library of Cambridge University， they are included that scanning, photocopying, single image capture, conrvation stand capture and image reproductions on microfilm。
The University Library has its loans called ‘Inter—Library Loans’ which offers access to material not held within Cambridge University but supplying material from other libraries( British Library and other Libraries within the UK and overas)。
5.0The life in the school
5.1Canteen
In Cambridge University, there are 5canteens inside school area and there are also 46 restaurants opened for the students. From the rearch of the canteen， most students think that the average prices of the canteens are reasonable and tend to cheaper。 The canteens ll various foods to students thus the students have lots of different choices for their food. The atmosphere of the canteen is cozy becau of the tidy clean facilities and the quiet environment。 And the space of canteens is commodious enough。 The most important one is that the attitudes of rvice are very good, becau of the well—training staff with technical skills and rve awareness。
