bleaching
拼写的英文
Service quality, religiosity, customer satisfaction, customer engagement and Islamic bank's customer
symmetryloyalty
期刊名称： Journal of Islamic Marketing
作者： Abror Abror,Dina Patrisia,Yunita Engriani,Susi Evanita,Shabbir Dastgir
不得而知的意思年份： 2019年
disappearance期号： 第ahead-of-print期留学美国法学申请要求
suit是什么意思关键词： Islamic bank;Customer engagement;Customer
satisfaction;Religiosity;Customer loyalty;Service quality
摘要：Purpo The purpo of this study is to investigate the influential factors
of customer loyalty to Islamic banks, namely, rvice quality, customer satisfaction, customer engagement and religiosity. Design/methodology/approach This study ischecking
a survey of 335 Islamic bank customers in West Sumatra, Indonesia. This rearch deployed purposive sampling and analyzed the data by using covariance-bad structural equation modeling. Findings Service quality has a positive and significant impact on customer satisfaction. Religiosity has a significant and negative moderating impact on the rvice quality–customer satisfaction relationship. Service quality has no significant influence on customer loyalty. Customer satisfaction is a significant antecedent of customer engagement and loyalty. Finally, customer engagement has a
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