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Rearch bad on the Web Shopping rvice Quality and Customer Satisfaction and Loyalty
作者:英语四级分数线给定Ying Sun, Xuan Su, Aiying Jiao邯郸市第三中学
来源:《曲轴ISTP》2013年第02期在线英文转换器
高中英语自我介绍 Abstract. The online shopping has changed people's traditional mode of shopping. With more and more customers participate in online shopping, and the online shopping rvice providers need to improve the quality of rvice to attract customers to improve customer satisfaction. Bad on SERVQUAL modelcome on什么意思, this paper explores the association between various dimensions of rvice quality of the web-bad shopping and customer satisfaction and rvice loyalty水煮日语, and gives an analysis of the five dimensions of quality of rvice in the context of online shopping, the relationship between rvice quality and customer satisfaction and loyalty, and thus providing the reference for online shopping rvice.