西餐宴会服务知识问答题及参考答案
（一）
1. Translate the following into English：（汉译英）
我们这儿提供欧式早餐、美式早餐，你喜欢哪一种？
We rve Continental breakfast American breakfast. Which would you like ?
2. Answer the following question：（问答）
What should you do if you spill a beverage or some soup on a guest’s clothes?
A. Apologize first.
B. Give the guest two or three solutions to choo from.
C. Comply with the guest‘s request（free laundry）
D. Apologize again.（thank the quest for understanding）.
3. Answer the following question：（问答）
How many styles of western food rvice are there?
女孩的英文名字English style, Russian style, American style and French style.
（二）
1.Translate the following into English：（汉译英）
我们提供各式果汁：西红柿汁、橙汁、菠萝汁，请问您喜欢哪一种？
A variety of fruit juices are rved here, we have tomato juice, orange juice, pineapple juice. What is your preference？
2. Answer the following question：（问答）
what should you do if a guest gives you something as a souvenir？
A. Say thanks first.
B. Refu it in tactful way.
C. If the guest insists, accept it and hand it over to the management.
3.Answer the following question：（问答）
What are the most common ating arrangements for western banquets?（Fore at least）
U shape, T shape, I shape, E shape, 回shape,－－shape
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（三）
1.Translate the following into English：（汉译英）
我们提供以下饮料：软饮、鸡尾酒、葡萄酒、威士忌、白兰地
We provide the following：soft drinks, cocktails, wines, whiskeys,
Brandies or liqueurs. Which would you like?
2.Answer the following question：（问答）dead是什么意思
and also the trees
what should you do if a quest complains about the quality of the food?
A. Check the food first.
B. Report it to the chef or supervisors.
C. Make a substitution sonable explanation.
3.Answer the following question：（问答）
What is French rvice?
The waiter stands on the left side of the questsand rves guests holding a tray with a rving spoon and a fork on it.
He starts rving by offering the food form left side of them, and lets the quests rve themlves.
（四）
1.Translate the following into English：（问答）
早餐包括著煮蛋、炒蛋、煎蛋、卧蛋，您要哪一种？
Breakfast contains boiled eggs, scrambled, fried or poached eggs.
What is your preference?
2.Answer the following question：（问答）
If the actual number of guests attending a banquet is more than the number of place rerved, what should you do?
A. Get correct information （No.of people, cover charge, backgruond of the quest etc.）form the host.
B. Make a new ating arrangement as soon as possible.
C. Ask the guests if they have any other requests.
D. Follow up accordingly.
3.Answer the following question：（问答）
What is English style rvice？
English rvice is similar to French rvice. Waiter rves to guests by holding a tray with；a variety of food on it according to guest’s requests and puts food on each guest’s plate .
（五）
1.Translate the following into English：（汉译英）
我们提供一分钟煮蛋、两分钟煮蛋和三分钟煮蛋，您要哪一种？
We rve one－minute eggs, two－minute eggs, three－kiligminute eggs. How do you like your egg boiled ?
2.Answer the following question：（问答）
It is usual to rve ladies first, if the guests want some male VIPs to be rved first, how do you deal with it ?
A. Follow the guest’s request.
B. impactedInform other rvice staff of the changed quence.
3.Answer the following question：（问答）
What’s American Service ?
American rvice is also called“plate rvice”, Which means that a dish is cooked and portioned on an individual guest’s plate in the kitchen . Waiters go to the kitchen to take food back to rve each guest .
（六）
1.Translate the following into English：（汉译英）
我们有吐司、黑面包、牛角包、丹麦点心等,您要哪一种？
We rve toast, rye bread, croissant and danish, pastries.
Which do you prefer？
2. Answer the following question：（问答）
分别英语
What do you do with objects left in a dining room by a guest after a meal ?
A. Try to find the guest .
B. Report to the assistant manager .
C. Hand it over to the lost－found room and record it .
3. Answer the following question：（问答）
Which of the following items is American food ?
A. Shashlik of lamb . （Russiangazelle）
B. T－Bone steak . （American）
C. Chicken a Caking . （English）
（七）
1.Translate the following into English ：（汉译英）
我们有各种水果：香蕉、荔枝、菠萝、梨、西瓜、苹果、橙子等,您要哪一种?
We rve a varity of fruitspercuting：bananas，litchis, pineapples, pears, watermelons, apples and oranges . Which would you like ?
高中生社会实践
2.Answer the following question：（问答）
