如何解决客户的抱怨英语作文
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外贸英语书信的往来，我们也有可能会遭到客户的抱怨与投诉。下面是店铺给大家带来解决客户抱怨的英语作文，供大家参阅!
如何解决客户的抱怨英语作文
How to handle hotel costumer complaint?
In a rvice industry like tourism it’s nevitable that a guest will lodge a complaint.
As the old saying goes "The customer is always right." First of all smile,listen,be courteous,e what can be accomplished that is satisfying to both the consumer and the company you work for.
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Listen to what they say very carefully and say "oh really,I'm sorry for the inconvinience,I'll get right on that" and then to be as polite as possible even if they start yelling.You just stay calm and ushually people complain about things that can be fixed easily.The main thing is just to be as polite as you can even if you want to drive a brick into their skull.
Finally,not every dissatisfied guest will make a complaint.therefore,complaints must be viewed as valuable sources of intelligence about possible issues that may need attention.
客户抱怨英语书信作文
要求：W has supplied receptionists and doormen for your company’s headquarters for over 5 years. Recently the standard of rvice they give has declined sharply. Visitors have complained about the rudeness, being kept waiting and being misdirected. Write an email to the company:
1. Emphasizing the good relationship you have had in the past
2. Describing the unacceptable behavior of the staff
3. Insisting that changes are made immediately
Dear Mr J,
消防员报考条件I am writing to express my deep concern at the standard of rvice given recently by your
employees.[1]现在进行时讲解
We have been working within you for the last five years and have always been happy with the politeness and efficiency of the receptionists and doormen you have supplied. However, in the last month we have received the following complaints from visitors ro our headquarters:[2]
考研报名费多少钱东莞美容-doormen not opening the door (five complaints)
-being kept waiting in the reception area for over 15 minutes (three occasions)
-being nt to the wrong part of the building for an appointment (two occasions)[3]wgn
The receptionist if the first part of the company that visitors have contact with. Conquently, a bad experience can give them a very negative impression.[4]
You will appreciate therefore, that we cannot allow the situation to continue. I would be grateful if you could replace the existing staff in the next ven days. We will monitor the
new team cloly and report back to you in a further two weeks. If you have any questions about the points I have raid, plea do not hesitate to contact me.[5]
I look forward to hearing from you.
Yours sincerely
P
[1]一句话交代来信目的。
[2]两句话表述：先扬后抑。
[3]用bullets或number来罗列问题，越细越好，注意落实到点子上，无关紧要的内容或者对问题的评价和揣测无需添加。另，提出问题时，注意三段格式并列，此处为名词形式，也可用完整的句子。雅思是什么意思
[4]强调问题的严重程度，可以有很多方式。比如此处是强调receptionist的重要性，表明这些问题会对公司造成不良影响。
[5]表示自己希望对方采取的行动，并表示愿意提供帮助。
客户抱怨书信英语范文
slamming要求：Write 200-250 words
A supplier whom you have dealt with for veral years without any problems has recently nt you the wrong stock on three parate occasions.
Write a letter to the company:
1. Informing them of the problem
2. Explaining the impact it has on your business
3. Asking for an explanation for the mistakes
4. Suggesting the action you will take if the mistakes continue
Sample
Dear Mr M,
We are writing to express our deep concern at the problem recently we’ve run into.
We have been dealing with you for the last five years without any problems and have always been happy with the quality of the products you nt us. However, in the last veral months, we have received at least three wrong stocks:
-in April, we ordered 500 women’s middy blous in gray, but we received blue ones.
-we then bought 200 silk shawls in June but ended up getting 200 silk scarves.
-a week ago, we found out that half of the women’s sweaters we ordered turned out to be for men.
This is indeed a rious problem, which has cost us at least 50,000 dollars. We have always believed in your rvice and the commodities you supplied. Therefore we hope that you will look into this problem as soon as possible, lest it would harm not only us, but
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also your company’s reputation and even our future cooperation. We would be grateful if you could fix it straightaway, and we would like to offer any help you may need. If you have any questions about the points I have raid, plea do not hesitate to contact me.
I look forward to hearing from you.
