Business Communication Etiquette负担英语
宫东风
etourThe idea that people need to have feedback, appreciation and information is a good basis for understanding how and why excellent business communication is important and compelling for success.
In your very best relationship - whether your spou, best friend, sister, co-worker - you can easily communicate with them in a high value way. You telephone, email, write notes, make plans and generally stay in contact with them becau you want a connection and a relationship with them.
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In building very good relationships in business, it is absolutely the same. What is different in a business relationship is that you aremoderately communicating with colleagues and you don't always know them as well as a dear friend. However, they need the same attention that a good relationship needs.
The needs are:
∙ unit什么意思*Returning a phone call
∙ *Following up on a request
∙ *Listening intently
∙ *Appreciative communication
∙ *Clear communication with details and directions
∙ *Doing what you say you will do
∙ *Remembering what is important to them
∙ *Valuing what is most important to them
Our communication styles and methods are being stretched by email, technology, lack of time and resources that limit our ability to do so much in our day.
But there are rules of common courtesy that have NOT changed since the inception of huarchitectural
mans dealing with each other in a high value way. If you want to be a remembered, trusted and respected leader, you will practice the courtesies with every business contact.
If you take the time to examine what is important to you, I think you will find that they are also the courtesies that you expect in all business communication, actually how you would like to be treated and communicated with.
Next I will explain more detail communication which is that we need pay attention in etiquette
Returning phone calls - Whether you think you have time to return the call or not, find out what people need, make sure you are clear on whether you can help them or not and then get back to your own work. People who return phone calls are trusted and respected. You do not need to make the calls long. In fact, returning all calls twice a day instead of doing it piece meal all day long is a good way to manage your time more appropriately.
Here are some additional basics that will help you grow your own identity and brand which will identify you as a trusted and respected up and coming leader:
Practice your handshake - Ask a friend to shake hands with you and then give you feedback. Firm is good.
Eye contact - Learn to look at a person when they are speaking.
Body language - 55% of our nonverbal communication is our body. Watch what your body is saying 英语口语mp3下载
动名词复合结构about you.
Business cards - Get one and have them with you ALL of the time. You should include an address, email, telephone number, full name, what you do and your title. If your company does not provide a business card, get one for you anyway. The fast print companies all have programs you can easily and quickly make one for you.
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Holding doors - Opening a door for someone is not just a guy thing anymore. Ladies, if y
ou get to the door first, open it.
Standing and greeting - If you are being introduced, stand, reach out your hand and shake their hand. This is not a gender issue. Women in the workforce can show respect by standing and shaking hands.
Telephone or mobile phone has become an integral part of our lives. Though all of us have adapted to the changing technology, many lack the basic telephone etiquettes. In a business communication that is taking place on phone, the foremost thing is to identify yourlf and your business when you call. This would give the other person a basic knowledge of who you are and what is your area of interest. If you are answering the phone, ask the caller as to how you can help him/her. When messages have been interchanged, repeat the information in order to make sure that you have understood it correctly.
For example, in ca the caller is upt with something, it is your duty to remain calm and reassure him/her that things would straighten out and that you would usher your full supp
ort. Many a times, there aris a situation when you have to put your caller on hold. In ca you are experiencing such a situation, make sure you ask his/her permission. If you are suppod to call back, ensure that you have noted down the number of the caller and confirmed the time of calling. In occasions of transferring the call, make sure that the caller knows name and phone number or extension number of the other person, lest the phone gets disconnected.
Even thought last graph just give us some example for the communication etiquette, but it can prove communication etiquette is how important in business.
I have given following reasons to explain how to communication in
