国际商务交际 第一册 简答题汇总
Chapter one
1 Changes in the workplace(6)绯闻女孩第一季剧本: the emergence of heightened global competition; flattened management hierarchies; expanded team-bad management; innovative communication technologies; new work environments; and an increasingly diver workforce.
The importance of communication: in this dynamic workplace you can expect to be a knowledge worker; that is , you will deal with word, figures, and data. The most important foundation skill for knowledge workers is the ability to communicate.
2 The process of communication5: the nder encodes words or symbols to express an idea. The message is nt verbally over a channel or is expresd nonverbally (gestures or body language).”Noi” may interfere with the transmission. The receiver decodes the message and attempts to make n of it. The receiver responds with feedback, informing the nder of effectiveness of the message.
illbethere3 The objective of communication is the transmission of meaning so that a receiver understands a message as intended by the nder.
4 barriers to interpersonal communication(4): One’s frame of reference cau distortion and lack of objectivity; weak language skills as well as poor listening skills impair communication efforts; emotional interference hampers the nding and receiving of message; physical distractions can disrupt oral communication.
22595 overcome interpersonal communication barriers(5): realize that the communication process is imperfect; adapt your message to the receiver; improve your language and listening skills; question your preconceptions; plan for feedback.
6 internal functions of communication(4mba成绩): issuing and clarifying procedures and policies; informing management of progress; persuading others to make changes or improvements; and interacting with employees.
7 External functions of communication: answering inquires about products or rvices;
persuading customers to by products or rvices; clarifying about products or rvices, and so forth.
8 download information flow: 英语六级考试题型distort information. Improve: newsletters, announcements, meetings, videos, and company intranets
9 upload information flow: provide vital feedback. Obstacles:4 mistrust; fear of reprisal for honest communication; lack of adequate communication skills; and differing frames of reference. Improve3: improving relations with staff, offering incentive programs that encourage employees to share valuable feedback, and investing in communication training programs.
麻烦英文10 horizontal communication obstacles(also to download and upload flow我的快乐英文): poor communication skills; prejudice; ego involvement; competition; and turf wars. Overcome: training employees in communication and teamwork techniques; establishing reward systems; encouraging full participation in team function.
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11 goals of ethical business communication新视野大学英语mp35: tell the truth; label opinions so that they are not confud with facts; be objective and avoid distorting a message; write clearly and avoid obscure language; give credit when using the ideas of others.
12. questions rve as valuable tools5: Is the action you are considering legal? How would you e the problem if you were on the opposite side? What are alternate solutions? Can you discuss the problem with someone who advice you trust? How would you feel if your family, friends, employer, or coworkers learned of your action?
Chapter two
1 importance of communicating in a team-oriented workplace:2more productive and effective.
2 four phas of team development4: in the forming stage, members of the team get to know each other and discuss general topics; in the cond stage, storming, they define their roles, goals, and governing procedures; in the third stage, norming, the tension betw
een members subsides, roles clarify, and information began to flow; in the performing stage, teams develop loyalty and progress toward their goals.
3 roles of conflictbefriend: conflict that centers on issues can generate new ideas and help the group progress toward connsus. Open discussion of conflict prevents groupthink, a condition that leads to faulty decisions.
4 the characteristics of successful teams7: They are usually small and diver( they are made up of people reprenting different ages, genders, and background) they agree on their purpo ; they agree on their procedures; they are able to channel conflict into constructive discussion and reach connsus; they encourage open communication, listen actively, provide feed back, and have fun; members are able to collaborate rather than compete, and leadership is often a share responsibility depending on the situation and experti required.
5 techniques for organizing team-bad written and oral prentations: in preparing to work together, teams should limit their size, name a meeting leader, and d
ecide whether they wish to make decisions by connsus, majority rule, or some other method. They should work out their schedules, discuss the value of conflict ,and decide how to deal with team members who do not do their share. They should decide on the purpo, form, and procedures for preparing the final document or prentation. They must brainstorm for ideas, assign topics, establish deadlines, and discuss how to ensure information accuracy. In composing the first draft of a report or prentation, they should u the same software to meet to discuss drafts and rehearsal. For written reports one person should probably compo the final draft, and the group should evaluate it. For group prentations they need to work for consistency of design, format ,and vocabulary. At least five rehearsals, one of which should be videotaped, will enhance the final prentation.
